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[Resolved]  Honda City — failure in commitment

Dear Sir,

It is to inform you that Honda City GXI was booked by me on 24th November 2007with your dealer M/S Sugoi Motors Pvt. Ltd., Moti Nagar New Delhi through their sales representative Vipin Pandey (Ref: Receipt no 20349 on 24112007 for Rs 25,000/- ) against their commitment to deliver the car on the 2 nd December 2007. But the company failed to keep its commitment .

Then they committed to deliver the car on the 5th December 2007 on which also they failed. At the time of booking, they were very well infomed that I wanted the car in the first week of December itself as my marriage anniversary falls on the 7 th of December.

The matter was brought to the notice of Mr. Tanuj (Area Head NCR). After having consulted with each other, the 3rd promise came that the car shall be delivered to me positively by the 8 th Dec. They failed once again.

It is very sad that no standard , inter alia, of transparancy was seen during my talks with various executives of the company. Mr Karan Kapoor refused to give contact number of Mr. Tanuj. Also Mr. Tanuj (Phone no. [protected]) refused to give the contact number of his senior. However, I received a call from Mr Vinay Jain (Phone no. [protected], Claiming to be VP sales NCR) on 5 th December evening. He informed that the car has been dispatched by the company and that he will ensure that I am delivered the car on 8th.But the company failed yet again. I called on Mr. Jain, 3-4 times but he proved helpless.

Today it is the 16th Dec 2007, I am yet to receive the car. Even your staff did not have the courtesy to give a call about the status. The last word I had, was with Mr.Jain on 8th Dec 2007.He had informed that he'll call back at 4:30 pm to inform me that whether they will give the car on 8th itself or the next day. But no call from him or anybody else till time.



All this has not caused me financial loss only but has caused mental agony and emotional damage for their having failed to deliver car before or even on my marriage anniversary.

I may painfully place it on a record that such a deficiency of service, non commitment, non transparency and irresponsible attitude was never expected by me from the company which seemingly sounded to have some minimum standards.

Would anybody from the company give a word on such a poor state of affairs of the company that I have experienced and the mental agony and the financial loss that I have suffered.



Kuldeep.S.Kalsi (Prop. Yuccabe Planters)

140-A DG-2

Vikas Puri

New Delhi-18
[protected] , [protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

honda motors,bhopal — failure of commitment and delivery

i am dr.saurabh sharma.my dad booked a 1.5 smt honda city at bhopal on 21/09/09.the attending person-harish chandra singh promised to deliver the car by month end..or in the 1st week of october max after some time..he is now saying that it is expected in the 3rd week.he never once bothered to call or inform about the delivery..we only keep calling him..he is also quoting rs 3000 extra than what is written on the official website of honda motors..Also in the last 2 days the Government has increased the road tax by 2%..so now we have to pay almost 10-12 thousand exgtra..because of the honda motors.looking at this,we have made the greatest mistake by choosing honda..please look into this matter as soon as possible and take strict action..my no.is [protected].Is this the sort of customer satisfaction should I expect from a company as elite as Honda.

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