[Resolved]  Honda City — failure in commitment

Dear Sir,

It is to inform you that Honda City GXI was booked by me on 24th November 2007with your dealer M/S Sugoi Motors Pvt. Ltd., Moti Nagar New Delhi through their sales representative Vipin Pandey (Ref: Receipt no 20349 on 24112007 for Rs 25,000/- ) against their commitment to deliver the car on the 2 nd December 2007. But the company failed to keep its commitment .

Then they committed to deliver the car on the 5th December 2007 on which also they failed. At the time of booking, they were very well infomed that I wanted the car in the first week of December itself as my marriage anniversary falls on the 7 th of December.

The matter was brought to the notice of Mr. Tanuj (Area Head NCR). After having consulted with each other, the 3rd promise came that the car shall be delivered to me positively by the 8 th Dec. They failed once again.

It is very sad that no standard , inter alia, of transparancy was seen during my talks with various executives of the company. Mr Karan Kapoor refused to give contact number of Mr. Tanuj. Also Mr. Tanuj (Phone no. [protected]) refused to give the contact number of his senior. However, I received a call from Mr Vinay Jain (Phone no. [protected], Claiming to be VP sales NCR) on 5 th December evening. He informed that the car has been dispatched by the company and that he will ensure that I am delivered the car on 8th.But the company failed yet again. I called on Mr. Jain, 3-4 times but he proved helpless.

Today it is the 16th Dec 2007, I am yet to receive the car. Even your staff did not have the courtesy to give a call about the status. The last word I had, was with Mr.Jain on 8th Dec 2007.He had informed that he'll call back at 4:30 pm to inform me that whether they will give the car on 8th itself or the next day. But no call from him or anybody else till time.



All this has not caused me financial loss only but has caused mental agony and emotional damage for their having failed to deliver car before or even on my marriage anniversary.

I may painfully place it on a record that such a deficiency of service, non commitment, non transparency and irresponsible attitude was never expected by me from the company which seemingly sounded to have some minimum standards.

Would anybody from the company give a word on such a poor state of affairs of the company that I have experienced and the mental agony and the financial loss that I have suffered.



Kuldeep.S.Kalsi (Prop. Yuccabe Planters)

140-A DG-2

Vikas Puri

New Delhi-18
[protected] , [protected]