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[Resolved]  Honda City — Honda city car complaint

Dear Madam/Sir,

IRRESPONSIBLE BEHAVIOR/FAILURE IN COMMITMENT: M/S Sugoi Motors Pvt Ltd.Delhi

HONDA CITY ZX No. DL 4C NC 3045

I am to inform you with pain that I booked Honda City ZX with M/S Sugoi Motors (Unit of Ring Road Honda) Najaf Garh Road, Moti Nagar, New delhi with a commitment for the delivery on 18 Jul 2008, being the wedding anniversary day of my son Saket Mangla. But Sugoi Motors failed to deliver the car on that day inspite of my repeated calls to Mr Sheetal Preet singh, The Manager there. He started avoiding my calls, then I had to visit personally to him on 18 Jul 08 and asked him as to why he was avoiding my calls, his reply was that I was not the only customer, he has got so many other customers too.what a polite reply from a show-room manager? On my request to expedite the delivery, his reply was that he would deliver the car only if he gets the SMS from the bank regarding loan approval. When I told him that I wanted the car for this particular occasion why did not he coordinate with the bank well in time, his reply was that bank takes its own time. Then I requested him to take another cheque of Rs Four Lakh from me as a guarantee for the loan, he declined that offer also as if he was adamant not to deliver the car for this occassion. Inspite of my repeated requests, he never bothered to talk to the bank official to check the current status. If Mr Singh was unable to get the things done from the bank, then why did he commit to deliver the car on 18 Jul 08 at the time of booking. So the very purpose of buying this car was defeated by the callous and negative attitude of Mr Sheetal Partap Singh. Next day again I visited the showroom and I found Mr Karan Kapur sitting in Manager's Chair. I narrated my story to him, then he told me that bank's approval has not been recived yet but he would deliver the car without the approval and he deliverd the car on 20 Jul 08. I want only one clarification that when Mr Karan Kapur can deliver the car without bank's approval why Mr sheetal did not show this coutsey when he knew that I want the car very badly for that occassion. Is it not desirable from a manager?

After taking the delivery on 20 Jul 08 at 1500 hrs when we reached our place we found that one of the side mirrors was not moving when we tried to move it with some strength, it came out. We brought this thing to the notice of Mr Singh, his immediate response was that we will have to pay Rs. 2500/- for the mirror. On our request that we are not supposed to pay as it was a manufacturing defect, his reply was that why did we not check each and every thing before taking the delivery. Then I requested him that its not possible to check each and every part of the vehicle before taking the delivery. He said that since we did not check before taking the delivery, we will have to bear the cost mentioned by him. Immediately I rang up their VP Mr Jain, On his intervention Mr Abid from their workshop approached my son and taken out the mirror from the car. Mr Abid and Ms Dimple told my son to bring the car other day and mirror would be refixed without any paymnet. But next day we received a message from Mr Singh that we will have to pay the cost of the mirror. I am failed to understand why contradictory statements are given by differnt officials of the same show room. Its sheer harassement to a customer. Then I again contacted Mr Jain, after that I received a call from Ms Jasbir CRM of M/S Sugoi Motors telling me that the mirror will be replaced free of cost.

Now comes the question of Transparency. There is no transparency in the allotment of Registration Numbers. These numbers are kept secret from the customers. I requested for two numbers i.e. 3033 or 3060 but Mr Singh declined both the numbers with a plea that both the numbers are on hold by other customers. when I asked him to show me the booking of those cusomers for whom these numbers have been kept on hold he declined that too and alloted me 3045. Had their been transparency I would have got the number of my choice.

let us come to the upkeep of the showroom. Air Conditioners of the lobby were not switched on. It was very humid atmosphere inside the lobby. Thay cannot take an excuse that power was not there as power was very much there. Its my suggestion that Honda Car Show rooms should maintain some standards.

At last my submission is that the Manager of this show room Mr Sheetal Preet Singh is insulting the dignity of the chair where he is sitting. This chair not only repreasents M/S Sugoi Motors, it represents Honda Siel Cars too. His irrisponsible behaviour brings disrepute to M/S Honda Siel Cars. Could you pl look into the matter and request this gentleman to behave in a responsible manner. Show room officials should be strict to their commitment. There should not be contradictory statements of different officials of the same show room. They must maintain some decorum.

Truly,

V K Mangla
Mobile: [protected]
Tele: 28563450, 24525712
Complaint marked as Resolved 2020-08-14 00:22:27
Complaint comments  8 CommentsShare0Tweet0

Comments

M/S Sugoi Motors (Unit of Ring Road Honda Motors) — IRRESPONSIBLE BEHAVIOUR/ FAILURE TO COMMITTMENT

dear sir

i had mailed you on dated 02.05.2009 but till today i have not received any response from your side as well as pink city dealer

i again remind you that to maintain good healthy business relation as well as goodwill of honda motors you should take a serious action so that in future your dealer doesn't try to cheat with hanable customer which only believe in HONDA MOTORS

i hope with in hours you will do the needful & serious action against PINK CITY HONDA, TONK ROAD -JAIPUR

AS I EARLY MAIL EXPLAIND YOU THAT OUR COMPANY PURCHASE A HONDA CRV HAVING REGISTRATION NO. RJ-14-CG-2688 THAT'S REGISTRATION THEY ( DEALER PINK CITY HONDA-TONK ROAD-JAIPUR ) NOT RELEASE WE ARE DRIVE VEHICLE WITHOUT R.C.
DEAR SIR/MADAM
on hearing good reviews and performance of honda city car, i shifted from hyundai accent to honda city.i have high respect for the honda brand name which is known world over for it's highest quality services and customer satisfaction.
i became a proud owner of honda city zx-exi-mh31.cr.2359 on 6-4-2008 which i purchased form your dealer bafna auto car(i) pvt.ltd aurangabad vide invoice no.897 dated 648 and bearing car engine no.li 5a30146608, chasis no.gd 851c8n404166.
unfortunately on 21 aug.08 my car met with an accident and on 22 aug.08 i sent it for repairs to rushab motors pvt'ltd, c-33/a midc, hingna, ngp.my car was having comprehensive insurance by icici lombard vide policy no.-mot00914181.
thereafter, on 22aug.08 the said dealer obtained my signatures on blank papers.om my enquiry i was informed it is for claim purposes.
i made several calls thereafter to enquire abt the status of my car but unfortunately the response was not very encouraging.iwas informed that the concerned person mr.sudhir, mr.nilesh will call me back, but i'm sorry to say that they never had the courtsey to call me bak.this amply prooves the lack of communication n courtsies extended by rushab motors.
however on 29 aug, 08 my car was deliverd to me on payment of rs-36475.vide their receipt no.r/8001985 dated 29-8-08 on delivery.
i was shocked to find that the a.c of my car faulty n not workin thereafter i immediately informed the dealer n brought the defect to the notice of the said dealer.i was informed that he will luk into it subsequently.this clrly prooves that wen the car was delivered to me on 29 aug.08 thea.c was defective n the dealer failed to diagnose the defect n cover the same in the insurance claim on the estimate prepared by him highlightin the damages suffered in my car durin the accident.to cover up the incompetency of his own staff the dealer informed me to send the car subsequently n he will a claim for the same at a later date-this clearly prooves lak of qualified technicians n staff with rushab motors.
takin a gentleman word, bein a lady i had to drive the car withouta.c for few days and i kept callin the dealer but did nt ne positive response-this again prooves the poor quality of customer services offered by rushab motors.
howevre gettin fed up on 5 sep 08 i sent my vehicle again to the dealer to get the a.c defect recitified, thereafter i was informed that the a.c condenser of my car had a hole n needs replacement.the dealer carried out the repairs n saddled me with a bill of rs-12910 dated 14-10-08 which i had to pay to take delivery of my car.i was assured that i will agt a claim for the same frm d insurace company.
the point to note here is that the invoice dated 27-8-08 of rushab motors bearin no.801698 very specificly state in the first line itself 'FRONT PORTION DAMAGED' the said dealer failed to identify the problem of d damaged a.c n it's part includin condenser while inspectin my vehicle after the accident on 22 aug-08 n includin it the claim form therafter.this action of the dealer highlites the improper n inefficient management in the wrkshop area fr ur information in our city there's a strong rumour that ' wrkshop of rushab motors is given 'theka' basis' in this cenario we think customer has to suffer.
on 22 oct.08 i received i a letter frm my insurance com.ms-icici lombard insurance com., copy enclosed herewith ur persual.they have informed me vide this letter that the said claim is nt maintainable n it's indismissible, n have accused me of misrepresentin the claim n wrongful disclosures whereas the daeler had obtained signatures on blank forms n cuz of his incompetency my claim has been rejected.
my reputation has been affected n lowered before the insurace com. apart from the fianancial loss, mental trauma, agaony n stress i've experienced all these days.all this thanks to the incompetency n inefficiency of rushab honda.
i always held honda brand name in high esteem n trusted them to offer best efficient customer care n aftersale services thru their dealer netwrk but i'm srry to say that the same move stands breached.
thru this letter i call upon u to immediately luk into my complain as under
a) ask the dealer to refund the said amt of rs-12910 i had to pay on 14-10-08 due to his imcompetency.
b)have proper courteous well-mannered staff to attend the customers visitin honda wrkshop n front office.
c)ask the dealer to discontinue the practice of takin signature on blank forms
d)just for ur information they charge rs-150 fr pik-up n drop facility without ne receipt.we reqyest u to have a free pik-up n drop facility.
i hope u will luk into my complaints sympathetically n keep me informed o[censored]r action failin which i shall be constrained to move proper forms like consumer courts n print media...
thankin u,
sincerely, simmi saraogi
dear sir / madam,


I was sending you a complaint. but I do not get any reply from you. sir we are waiting for your reply, we did not decided to purchase new honda car. our problem is its stearing automatically locked, we cant open this, your service centre pinnalce honda did not help us for this couse. it an request to you please take a major step for this problem, we waiting for your reply, then we should be decided for purchasing the new honda car.


Our car no. WB 02 U 1020
dear sir
i got honda city by ring road honda peeragarhi i shocked to see they are changing parts of new cars i am also a victim of them which results when i was driving car the steering of car got jam in running condition and i escaped out of a big accident and no body is taking its responsibilty i can not imagine any thing could happen like this in a brand new car. my contact no is- [protected]
To the concerned Department

I am sorry to say that the after sales service of Linkway Honda is so bad that I cannot refer any new customer for a vehicle to purchase from Linkway Honda, Chandivali, Sakivihar road.

I booked my vehicle Honda City VAT during end of January, 2010 with a request that the vehicle should be delivered on 14th February, 2010 (Valentine’s Day) It was a surpise gift for my wife on the auspicious day. But all my plan went into the drain when the Sales Executive informed me on 10th February that it is not possible to deliver the vehicle on 14th February. The reason was my loan was not sanctioned. I submitted all my papers to Linkway Honda & they were suppose to arrange the loan from Kotak Mahindra Bank (recommended by Linkway Honda) & they informed me that Kotak will process the loan faster & they will disburse the amount within 3 days. Kotak was sitting on my loan documents for one week but with no results. I contacted HDFC Bank & there service was good & the loan was disbursed within 3 days. I request Linkway Honda Management to remove Kotak Mahindra from the panel of loan department so that such incident will not happen in future. Even Kotak disclosed all my confidential data with other banks which was a embarrassing situation for me & this spoiled my credit history with other banks.

I received the vehicle at the end of February, 2010 from your showroom. I confirmed the timing before taking the delivery. When I came to the showroom for the delivery the work was half completed. Polish was not done for my vehicle & they have kept the vehicle down for delivery. I pointed out this to the sales executive who took the vehicle back for polishing & I with my family & relatives was waiting in the lounge area for nearly 5 hours. I received the vehicle late evening & the pooja of the vehicle was done at late night in the temple.

I was asked to fill a feedback form in which I mentioned all these problems. But till today nobody from Linkway Honda called up. I never expected this type of service from Linkway Honda. I came to know that Linkway Honda is a ISO certified showroom. I don’t know how you got the certificate (may be corrupted people are sitting at ISO office).

My 1st service was due after 1000 kms. I took the vehicle to Linkway Honda for servicing. Waited at the reception for almost 45 minutes. There was 3 major problems which I explained to the representative 1) when closing the glass the full door starts shaking 2) Leather panel on the right hand side of the drivers seat was not fitted properly 3) Polishing was not done properly. When I went to take the delivery nothing was done. The representative informed me nothing can be done it’s a faulty in all our Honda vehicles. Even the car was not cleaned properly from inside & outside. Worst experience on 1st service. I was totally disappointed (please check the feedback form which I have filled at your office)

My 2nd service on 27th May, 2010 again the same problem was told to your representative nothing was done. I asked him what is the service that Honda gives. He informed me that we check the brakes, alignment, oils, etc.. etc.. etc… When Linkway Honda cannot wash the vehicle properly which is easily visible how can we trust that the above things has been done.

I request all my friends not to put your hard earned money in buying Honda Cars. After sales service is VERY VERY VERY Bad. Honda should stop manufacturing cars if they cannot detect the problems.

I request the management to kindly take up this issue seriously…

Regards
Sudhir Kuttappan
[protected] / [protected]
I thought of buying Honda Jazz car impressed by everytthing about the car so i landed up at Ring Road Honda, Janpath to take the delivery on 26th'June.I told them that before you decide which car you intend to give just show it to me before raising invoice but they did not listen. The car they wanted to hand over i found that it is old stock or may be used, dust all over and one of the car door panel color has faded. So when i complained they treid to pusue to take the car but when i refused they agreed to change. On 27th June they delivered me another car at my residence which was manufactured in Jan'2010. When i asked for RC Book they said it will take a week and now it is over four months and they have not yet given the RC book. I have treid calling the sales person concerned and came to know that he has left the company and iam now in a soup.

They took the car for first service from my nehru place office and returned in two hours, with just washing done and no cleaning. Now iam calling them over for past one week for 2nd service they are not responding.

My Car registration No : DL4CAN2254
Honda Jazz
Ashok Banerjee
[protected]
i have purchased my car on[protected]from penciler honda kazhakuttom trivandrum.my car has done only 2000km and the back tyre got punctured and broken in such a condition that this tyre cannot reuse and i changed the tyre and kept spare wheel.but its very shocking that with in 10km the spare wheel also got punctured and same thing happen in this tyre also.ihave given the comlaint to authorised delears also but they are not taking any action and i dont know what to do.if the company are not taking neccesssary action.i will inform to the media publicity.so please take immediate action. my contact number [protected]-kabeer my car registration number-KLO1 BA1551

complain for front disk break and rear break.

I kunal kumar customer of your hero honda since 3 years,but after 1 year from date of purchase my disk break and rear break was not working properly,so kindly requst you please solve my problem as soon as possible.

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