[Resolved] Honda — UNSATISFACTORY SERVICE BY THE DEALER | |||
To, The Customer care Manager , Honda Motorcycle & Scooter India Pvt. Ltd. Plot No. 1, Sector 3 IMT Manesar, Distt. Gurgaon Haryana - 122 050 Sir, My name is Nandesh and i am a businessman in Karwar. From your ad and also from my friend's advice I had booked an ACTIVA scooter to one of your authorised dealers SHANTESHA HONDA, HUBLI. On Monday 27th of SEPT 2010, We (my friend & me both) have gone to Hubli from karwar (200km) only to buy activa after a call made by show room to me. We meet Manager and told that we are coming from karwar please make arrangement of quick dispatch of our (2 no. activa ) vehicle. Manager (i think his name is Venkatesh) told - go and talk to our salesman he will deal you - i am busy. Salesman told it will take 6-7 hrs we told that we have purchased 5 vehicles from hubli within 3hrs (Herohonda CBZ and Pleasure and TVS- Apache) we have given references also but he was making stories by saying RTO takes min4 hrs and then our fitting accessories time ...... all these. To save our time we told that don't fit accessory we will fit in Karwar showroom, he told that accessory fitting is mandatory, when we reached to Manager , he also repeated the same. In the mean time a customer from Hubli was querying to sales executive that why they have not informed about his booked vehicle Manager interfere and told customer to show the call detail of his mobile number and when the person has shown then he was saying we have many booking, if you want to complain go and complain. After fitting our accessories to our vehicle (almost after 6hrs), we saw the Temporary Permit receipt it was only of Rs110. When we again queried for this, Manager told that it is RTO's COMMISSION, you are creating problems since morning and it is enough of my passions and you should be thankful to us because we have delivered you within one day..... and all rubbish he was saying to us.When i asked him to provide us customer care number he told that- open vehicle service manual and see the number, he was not talking properly his behavior was to bad like a sadak-chap. He told go and complain...... I really wonder how come these people are siting in hot seats and allowed to take higher level position while they are too low level category people having full of attitude, no manners and don't have respect to the customers. They do neither value their customers not their time, how come such people be the manager. I believe honda is a brand name but this type of behavior of a Manager results with the bad reputation of the Company Kindly take an action against Showroom to save ur Business and customer . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 319 Comments | |||
Comments
I'M FROM GUMLA, I BOUGHT ACTIVA THREE MONTH AGO AND MY BATTERY IS FULLY DISCHARGED. I WENT TO MY NEAREST HONDA SERVISE CENTER GUMLA FOR SECOND SEVICEING OF MY SCOOTY AND ASK THEM TO REPLACE BATTERY, BUT THEY REFUSED AND TOLLED ME TO VISIT HONDA SERVCE CENTER, RANCHI FOR BATTERY REPLACEMENT . RANCHI IS 100KM AWAY FROM GUMLA AND IT'S NOT POSSIBLE TO TAKE IT . IT'S GOOD THAT WE'VE HONDA SERVICE CENTER AT OUR TOWN BUT I'M NOT GETTING BEST SERVICE . SO KINDLY PAY ATTENTION TO THIS !
Reply
Honda — body vibration
Sir...my hondaactiva very bad service in show room no responce in managment my cell no [protected]Honda — UNSATISFIED
MY FRIEND HAS PURCHASED AN HONDA ACTIVA FEW DAYS AGO10 OR 15 DAYS HAS BEEN PASSED
BUT THERE WAS AN PROBLEM IN MY ACTIVA AND HE IS RUNNING TO SERVICE CENTER FROM FEW DAYS AND THEY ARE PASSING THE TIME. I M REALLY UNSATISFIED WITH THIS TYPE OF SERVICE. THEY ALL ARE ONLY PASSING THE TIME FROM FIRST DAY THERE WAS A PROBLEM IN MY ACTIVA BUT I M ALSO AN OFFICE GOING PERSON.
ITS A MANUFACTURE DEFAULT.
MY NO IS - [protected]
Dear sir,
I Mrs. Shanthi residing at Palavakkam purchased a vehicle of make Honda Activa color black bearing registration number TN07BH8813 in the year Aug'10. After my purchase I regularly done free servicing at your concerned servicing center. But during every free servicing I found the lackness as well as casual attitude from technician and supervisor side because of free service concern. Even I found the same attitude in the servicing procedure as per schedule while payment service. Hence, after repeated complaints about this I found no change in the procedure and every time they made without proper response to my complaints. By this casual attitude has lead engine problem within a short period o[censored]sage. This reflects poor quality of your product and servicing . As you know engine problem is a major problem and the same I am facing since week . Recently when I approached your servicing centre at thiruvanmaiyur, chennai I found my vehicle engine got ceased . And the manager Mr.Mohan demanding action for this attitude in the form of money by the act of threat. He is repeatedly uttering fault towards me. How come a mettallic product like engine which comes under warranty becomes damage within a short period if it's so it should have been done on your own . If it's a problem definitely there is some material failure in your product. By knowing this, I gave a telephonic message to stop rectifying problems but the manager uttered saying they made a special working effort towards my vehicle in the holiday hours, at the same time Mr.Mohan manager demanding to pay and vacate the vehicle within no time for their valuable non-working service. Mr.Mohan repeatedly insisting that working hours during ganesh chaturthi (19 sep 12) was specially made to make my vehicle serviceable. Since then I am in mental pressure hence, I request you to kindly take appropriate action towards my problem and give favourable action at the earliest. Otherwise I have no option other than approaching Consumer forum for the solution.
with regards
shanthi.
I Mrs. Shanthi residing at Palavakkam purchased a vehicle of make Honda Activa color black bearing registration number TN07BH8813 in the year Aug'10. After my purchase I regularly done free servicing at your concerned servicing center. But during every free servicing I found the lackness as well as casual attitude from technician and supervisor side because of free service concern. Even I found the same attitude in the servicing procedure as per schedule while payment service. Hence, after repeated complaints about this I found no change in the procedure and every time they made without proper response to my complaints. By this casual attitude has lead engine problem within a short period o[censored]sage. This reflects poor quality of your product and servicing . As you know engine problem is a major problem and the same I am facing since week . Recently when I approached your servicing centre at thiruvanmaiyur, chennai I found my vehicle engine got ceased . And the manager Mr.Mohan demanding action for this attitude in the form of money by the act of threat. He is repeatedly uttering fault towards me. How come a mettallic product like engine which comes under warranty becomes damage within a short period if it's so it should have been done on your own . If it's a problem definitely there is some material failure in your product. By knowing this, I gave a telephonic message to stop rectifying problems but the manager uttered saying they made a special working effort towards my vehicle in the holiday hours, at the same time Mr.Mohan manager demanding to pay and vacate the vehicle within no time for their valuable non-working service. Mr.Mohan repeatedly insisting that working hours during ganesh chaturthi (19 sep 12) was specially made to make my vehicle serviceable. Since then I am in mental pressure hence, I request you to kindly take appropriate action towards my problem and give favourable action at the earliest. Otherwise I have no option other than approaching Consumer forum for the solution.
with regards
shanthi.
Dear sir
I have purchased HONDA ACTIVA by name & raliability of HONDA. I Adesh kumar had gone for service at PARASNATH HONDA agency at PANIPAT.i regret to say that the response of the service superviser & owner of the agency is very shameful.
1. He was using a loose engine oil. When i asked for sealed oil, he said we have only this oil.if you don't want this you purchase it from market.
2. When i asked for complain book, he replied, What is complain book ? I don't know anything about it.
3. When i asked for phone number o[censored]pper authority to lodge complaint, He said we have not any numbers.you find it yourself & Do anything you want to do, you can not do anything against me & my agency.I phase such other comments & arguments for about one hour.
4. Even there is no light in agency.Generator was disconnected.
We all customers are purchasing vehicles to see your name & relliability.But when your dealers act like this we feel that why i purchase this? we are going to agency for quality & relliability otherwise there are lacs of local mechanics in India.If agency make cheeting & you don't take action, it will be affect on the company.If they don't fullfil your criteria, why you are giving dealership to this type of person.If they fill the criteria at the time of inspection, Is there any procedure to check time by time?
Sir I am very disappointed by the deal of your dealer, So Please Take necessary action to solve this problem & it will not happen to any other customer in future.i am sending this mail to you for hoping your positive response.
Thanking you
Adesh Kumar
Panipat
I have purchased HONDA ACTIVA by name & raliability of HONDA. I Adesh kumar had gone for service at PARASNATH HONDA agency at PANIPAT.i regret to say that the response of the service superviser & owner of the agency is very shameful.
1. He was using a loose engine oil. When i asked for sealed oil, he said we have only this oil.if you don't want this you purchase it from market.
2. When i asked for complain book, he replied, What is complain book ? I don't know anything about it.
3. When i asked for phone number o[censored]pper authority to lodge complaint, He said we have not any numbers.you find it yourself & Do anything you want to do, you can not do anything against me & my agency.I phase such other comments & arguments for about one hour.
4. Even there is no light in agency.Generator was disconnected.
We all customers are purchasing vehicles to see your name & relliability.But when your dealers act like this we feel that why i purchase this? we are going to agency for quality & relliability otherwise there are lacs of local mechanics in India.If agency make cheeting & you don't take action, it will be affect on the company.If they don't fullfil your criteria, why you are giving dealership to this type of person.If they fill the criteria at the time of inspection, Is there any procedure to check time by time?
Sir I am very disappointed by the deal of your dealer, So Please Take necessary action to solve this problem & it will not happen to any other customer in future.i am sending this mail to you for hoping your positive response.
Thanking you
Adesh Kumar
Panipat
Honda — spare parts unavailable
I own the Honda CB twister for past 2 years. I have problem in gear shift and nearly 6-7 service is done and each time I reported about the issue with JSP Honda(chennai), Saphire honda (Bangalore) know one was able to fix it.for past 1 year I cant get the spare parts for a simple rear stop light switch
Very disappointed
Regards,
Abdul Sherif
Honda — not getting my papers
i have bought new honda activa from ambe automobiles bodeli six months letter.i have given all the payment.
but still they are not giving me my papers.
even they are not doing any thing for passing as i dont have my number yet.
please do something for this.
sender: Ambubhai j. jayswal
(m) no:[protected]
To,
The Customer care Manager,
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050
Dear Sir,
MY VEHICLE NO KA-19-EG-5855 PURCHASING DATE[protected].
I WENT TO 3000 SERVICE AT HONDA MATRIX MOODBIDRE. I FOUND SCRATCHES ON FRONT MUD GUARD AFTER FINISH THE SERVICE.WHEN I EXPLAIN TO MANAGER I DONT KNOW THE MANAGER WHICH HE IS IN HOT SEAT HE ALSO" "SADAK CHAP" .HE DENIED, AND SOME STAFF FORCE ME TO SIGN THE JOB CARD THAT "I AM SATISFIED".BY FOCE I SIGNED BUT IM NOT SATISFIED .FIRST TIME I FACE THIS KIND OF MENTALLY HARASSMENT .SO I AM NOT COMFORT WITH THIS SERVICE.I[censored] WANT I WILL SEND PIC WHERE IT DAMAGED ON MY VEHICLE.STAFFS ARE NOT PROFESSIONALS.RUDE NATURE.THIS KIND OF SERVICE ITS THREATENING TO US.I WILL NOT BUY LIKE THIS PRODUCT AGAIN.I HOPE THAT I WILL GET JUSTICE FROM YOU & I HOPE THAT YOU CAN UNDERSTAND MY SITUATION.
The Customer care Manager,
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050
Dear Sir,
MY VEHICLE NO KA-19-EG-5855 PURCHASING DATE[protected].
I WENT TO 3000 SERVICE AT HONDA MATRIX MOODBIDRE. I FOUND SCRATCHES ON FRONT MUD GUARD AFTER FINISH THE SERVICE.WHEN I EXPLAIN TO MANAGER I DONT KNOW THE MANAGER WHICH HE IS IN HOT SEAT HE ALSO" "SADAK CHAP" .HE DENIED, AND SOME STAFF FORCE ME TO SIGN THE JOB CARD THAT "I AM SATISFIED".BY FOCE I SIGNED BUT IM NOT SATISFIED .FIRST TIME I FACE THIS KIND OF MENTALLY HARASSMENT .SO I AM NOT COMFORT WITH THIS SERVICE.I[censored] WANT I WILL SEND PIC WHERE IT DAMAGED ON MY VEHICLE.STAFFS ARE NOT PROFESSIONALS.RUDE NATURE.THIS KIND OF SERVICE ITS THREATENING TO US.I WILL NOT BUY LIKE THIS PRODUCT AGAIN.I HOPE THAT I WILL GET JUSTICE FROM YOU & I HOPE THAT YOU CAN UNDERSTAND MY SITUATION.
Honda — for dealership
I Ved Prakash Singh from Mohania(Bhabua) Bihar,I want dealer at Mohania NH-2 so please give me detail how i submit my detail. Is there any solution for Honda Activa Servicing.
what a ridiculous & very terrible & horrible service provided by PRATIK HONDA VASHI NAVI MUMBAI
MY ACTIVA NO. IS MH-43-AG-8613. Living at koper khairne purchasing a bike from Pratik Honda Near by home & then they give address for servicing of there own service centre at APMC Near Avlon high School.
1. We faced a lots of problems from taken delivery to servicing the Activa.
2. We taken a AMC (Annual Maintenance Charge) from Pratik Honda. after Free servicing they started to haressing us.
3. Every time they are aying that you have to spend extra money for servicing after paid AMC.
4. They never pick up there phone for advance booking of servicing & when we go directly we have to wait at least for an hour.
5. After servicing they call us twice or thrice a day to collect the activa from there centre but when we reached always we have to
wait for an hour because there excuses like still pending for washing etc.
6. Yesterday on 08/01/2013 i paid extra rs. 750 for servicing but today i hv to TOW my ACTIVA by a private garage & still its
there for RE-SERVICING because PRATIC HONDA only taking charges but service is in minus not even 0
7. Now the are not afraid from any complaints because there is no service centre near by them & they are doing there fraud
business very nicely.
8. The Licence/agency should be cancelled after verifying these directly or from other sources.
9. They are very rude & sh-rude with all the people specially with ladies & old age peoples never want to listen anything.
I HIGHLY NEED YOUR CO-OPERATION FOR THIS PLEASE DO SOMTHING FOR THIS PRATIK HONDA VASHI NAVI
MUMBAI PLOT NO. 27. SECTOR 28 VASHI. SERVICE CENTRE ADD: PLOT NO. 37SECTOR 19E NEAR AVLON HIGH
SCHOOL.
My Name Is Kinjal Bhatt. ([protected]) Please help me Sir.
what a ridiculous & very terrible & horrible service provided by PRATIK HONDA VASHI NAVI MUMBAI
MY ACTIVA NO. IS MH-43-AG-8613. Living at koper khairne purchasing a bike from Pratik Honda Near by home & then they give address for servicing of there own service centre at APMC Near Avlon high School.
1. We faced a lots of problems from taken delivery to servicing the Activa.
2. We taken a AMC (Annual Maintenance Charge) from Pratik Honda. after Free servicing they started to haressing us.
3. Every time they are aying that you have to spend extra money for servicing after paid AMC.
4. They never pick up there phone for advance booking of servicing & when we go directly we have to wait at least for an hour.
5. After servicing they call us twice or thrice a day to collect the activa from there centre but when we reached always we have to
wait for an hour because there excuses like still pending for washing etc.
6. Yesterday on 08/01/2013 i paid extra rs. 750 for servicing but today i hv to TOW my ACTIVA by a private garage & still its
there for RE-SERVICING because PRATIC HONDA only taking charges but service is in minus not even 0
7. Now the are not afraid from any complaints because there is no service centre near by them & they are doing there fraud
business very nicely.
8. The Licence/agency should be cancelled after verifying these directly or from other sources.
9. They are very rude & sh-rude with all the people specially with ladies & old age peoples never want to listen anything.
I HIGHLY NEED YOUR CO-OPERATION FOR THIS PLEASE DO SOMTHING FOR THIS PRATIK HONDA VASHI NAVI
MUMBAI PLOT NO. 27. SECTOR 28 VASHI. SERVICE CENTRE ADD: PLOT NO. 37SECTOR 19E NEAR AVLON HIGH
SCHOOL.
My Name Is Kinjal Bhatt. ([protected]) Please help me Sir.
The vehicle bearing reg no TN 05 AQ 6048 was purchased on 4.9.2012 from SVM MOTORS PVT LTD kilpauk, chennai :10.Since purchasing, the vehicle was taken for repair to SVM HONDA SERVICE CENTRE nearly ten times including two free service . Inspite of personally meeting General Manager of SVM MOTORS PVT LTD regarding the worst condition of vehicle, no effective solution has been made so far . The vehicle was finally given on 4.2.2013 for repairing the front wheel and was delivered on 8.2.2013. As on date the vehicle has covered 3170 km .
Within a span of 5 months, I am suffering more mental and physical torture . If any un towards accident occurs due to technical lapse or problem of vehicle HONDA MOTORCYCLE& SCOOTER INDIA PVT.LTD and SVM MOTORS PVT LTD kilpauk chennai- 10 are fully responsible .
It is also to be informed that, it is highly foolishness to take the vehicle again and again to SVM MOTORS PVT LTD.
Your are requested to give explanation within fortnight from the date of this message, failing which suitable compensation will be demanded through consumer forum.
This copy is also forwarded to press club, chepauk chennai-05
N.RAJU
CCW, AIR & DOORDARSHAN, CHENNAI - 05.
Within a span of 5 months, I am suffering more mental and physical torture . If any un towards accident occurs due to technical lapse or problem of vehicle HONDA MOTORCYCLE& SCOOTER INDIA PVT.LTD and SVM MOTORS PVT LTD kilpauk chennai- 10 are fully responsible .
It is also to be informed that, it is highly foolishness to take the vehicle again and again to SVM MOTORS PVT LTD.
Your are requested to give explanation within fortnight from the date of this message, failing which suitable compensation will be demanded through consumer forum.
This copy is also forwarded to press club, chepauk chennai-05
N.RAJU
CCW, AIR & DOORDARSHAN, CHENNAI - 05.
Honda — Reissue Invoice Bill
Hi Sir,I have a pession bike since aug-2008 but I miss invoice bill or bill ,I want bill so please suggest me what is the process to issue duplicate bill .
It's urgent
Thanks & Regards,
Anil Singh Chouhan
Honda — No Delivery
I have booked an Honda Activa in Om Sai Honda, Opposite Saint Michael's Church, Mahim in October 2011 and I paid Rs 1000 in October 2011. I have got only lies, deception, stock nahi hai excuses. When will I ever get the scooter. Please help me immediately. I am very distressed, angry, upset. I have called the compnay 100 times but got only excuses. My name is Gordon Furtado. My mobile number is [protected]Honda — regular problems in activa
Dear sirI've purchased an activa honda scooter in April, 2012 and thereafter I'm repeatedly facing problems in its battery parts as well as less average getting from it.I checked it many times in the company's service center but no good has been rendered.so it's my humble request to work out and clear problems.It would be appreciated if my daily difficulties will end.
your sincerely
P.K Jain
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