Honda — UNSATISFACTORY SERVICE BY THE DEALER

 
320 Reviews
 nandesh
To,
The Customer care Manager ,
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050
Sir,
My name is Nandesh and i am a businessman in Karwar. From your ad and also from my friend's advice I had booked an ACTIVA scooter to one of your authorised dealers SHANTESHA HONDA, HUBLI. On Monday 27th of SEPT 2010, We (my friend & me both) have gone to Hubli from karwar (200km) only to buy activa after a call made by show room to me. We meet Manager and told that we are coming from karwar please make arrangement of quick dispatch of our (2 no. activa ) vehicle. Manager (i think his name is Venkatesh) told - go and talk to our salesman he will deal you - i am busy. Salesman told it will take 6-7 hrs we told that we have purchased 5 vehicles from hubli within 3hrs (Herohonda CBZ and Pleasure and TVS- Apache) we have given references also but he was making stories by saying RTO takes min4 hrs and then our fitting accessories time ...... all these.

To save our time we told that don't fit accessory we will fit in Karwar showroom, he told that accessory fitting is mandatory, when we reached to Manager , he also repeated the same.

In the mean time a customer from Hubli was querying to sales executive that why they have not informed about his booked vehicle Manager interfere and told customer to show the call detail of his mobile number and when the person has shown then he was saying we have many booking, if you want to complain go and complain.

After fitting our accessories to our vehicle (almost after 6hrs), we saw the Temporary Permit receipt it was only of Rs110. When we again queried for this, Manager told that it is RTO's COMMISSION, you are creating problems since morning and it is enough of my passions and you should be thankful to us because we have delivered you within one day..... and all rubbish he was saying to us.When i asked him to provide us customer care number he told that- open vehicle service manual and see the number, he was not talking properly his behavior was to bad like a sadak-chap. He told go and complain......

I really wonder how come these people are siting in hot seats and allowed to take higher level position while they are too low level category people having full of attitude, no manners and don't have respect to the customers. They do neither value their customers not their time, how come such people be the manager.

I believe honda is a brand name but this type of behavior of a Manager results with the bad reputation of the Company

Kindly take an action against Showroom to save ur Business and customer .

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Comments

sir,
I am businessman in patiala and i would like to draw your kind attention towards the dealers here in patiala M/S LYALLPUR HONDA and M/S SANDEEP AUTO .I have booked activa there for such a long time and i can understand the problem of shortage but it is unethical that they are forcing a consumer to buy accessories of atleast Rs.1500 along which are very costly and are available in the market at half rates. If a consumer shows no interest in buying activa along with accessories they don't entertain them and if you want i can show you the proof for the same. I want you to take some strict action against your dealers and inform whether your company sells activa or accessories .i hope to see stringent action against them .
Regards
Rajinder singla

Honda — worst after sales service

the after sales service provided by the honda activa showroom situated in raipur is worst...the service man dont deliver the vehicle in time...no time management, no staff management...for a small problem, they took vehicle for 3days to repair, and then also they dont satisfy the customers...i must say one thing that...dear friends, dont watse your time and money in this product...

Honda Activa — Unsatisfactory services

I am a resident of Jagdalpur Bastar Chhattisgarh and own a Honda Activa registration number CG 17 B 8655. I am grossly dissatisfied with the service( mechanical) offered by the authorized agency Wahe guru Motors.Almost every month i have to turn up in the agency with one problem or other in the bike. From 5 months i have spent more than 12000.00 rupees in getting my bike repaired. Last time the agency billed me with the charge of changing engine oil this time i spent more tha 7000.00 on having no engine oil and reaching a condition of seaze for which i had to cahange the whole block head.Form the time of my purchase i had got my bike checkup in the agency but after a run of 2200 i need to go for bore in the engine . This is extremely ridiculous . Either there is major fault on the manufacturer side or the mecahnics trained are not equipped enough. Almost every honda owner in the city seems to be dissatisfied with the services offered. Hope u do something
To
Director,
Shyam Sangam Agencies,
719, Annapurna Main Road,
Indore.

Subject: Manufacturing Defect in Activa 110 Chasis No. ME4JC445E98062072 Batch Card No. 099364 - reg.

Sir,

I purchased Activa 110 vide Delivery Challan No. 430 - dated 13.05.2009 - Money Receipt No. 1061 dated 13.05.2009 from you. I have made a complaint to Shri Bhupendra Pal on next day i.e. 14.05.2009 that "during drive, I feel that the Handle is pushing towards right hand side, it seems that the same problem is due to dis-balancing of handle and may be manufacuturing defect. Due to this defect, there is a chance for major accident.". Shri Bhupendra Pal was requested to take back the vehicle on 15.05.2009 morning. As per his diections, I handed over the said vehcile to Shri Bhupendra Pal on 15.05.2009; he told to wait for some time at your show room; he sent the vehicle to workshop for checking. After one and half hour, he returned the vechile and intimated me that the problem has been rectified. During the said process no job card was made.

After that, the vehicle was delivered to me, during driving the vehcile, I felt the problem remained and was not rectified. I again made a complain on phone to Shri Bhupendra Pal on 16.05.2009, he again told me to deliver the vehicle at Agecy on next day. On 17.05.2009, the vehicle Activa 110 was again taken to the work shop, i was asked to come back tommrow, i.e. on 18.05.2009, the vehicle was handed over to the workshop again., i was in touch with Shree Bhupendra Pal, i was called on next day i.e. 20.05.09, at 0930 am, i agin test drive the scooter, i found trhe problem of handle pulling remins there and could not be rectified, and the problem was accepted by the service engineer Mr, Sachin, the vehicle is still with the Agency.Therefore it is requested that the scooter may please be replaced immediatly
and obliged, Thanking you,

Sincerly Yours,

Pooja Verma

Honda — Battery Defective

The Activa Honda was bought from Saphire Honda showroom at 9th Block in Jayanagar Bangalore around two weeks back(4th June 09).It has hardly travelled for 150 kms.The battery has stopped functioning.None of the indicators nor the horn are working.
If this is the product quality it's better that the product be scrapped off.

Honda — false statement

Respected Sir
This is chandan Mishra from Bhubaneswar, Orissa.
I would like to complaint against Gugnani honda motors because this showroom provides bad customer service. I booked a honda unicorn date 27/05/09 his selsman told me that they will provide me that bike within 11/06/09. Already that date has gone. when I going to there for purchaseing my bike he is provies me only false statement inn the lieu of my bike.
I have already deposited 5, 000/- for my bike.

Please do it needful.
Thankingm You
Chandan Mishra
[protected]
I had booked Shine black with gray disc bike on 13th of May 2009 in Fortune Motors Pvt. Ltd. G01, Lala1 Landmark, MG Road, Secunderabad-05, Ph no-[protected], while booking I was being told that bike will be delivered within 1 month, but unfortunately they did not deliver me bike within time showing different reasons at different times.

Now after a hard talk on 12th June 2009, they have committed that you pay the full amount and the bike is ready to be delivered within 1 day after full payment. So I did the payment full on 17th June with a condition that I will get the bike on 18th.

Now today is 19th June, till date I have not got the bike and the most ridiculous and unfortunate thing is nobody has contacted me about the delivery. And whenever I contact them either I get all time user busy tone of 3 persons(point of contact) or operators say they are not in office or if I luckily catch them by dialing from different number they use to say they do not have status on it, they will get back to me in 10mins and that 10mins never comes.

So I wanted to know what they will prefer now?

1) Cost reduction as per bank rate, because I have paid almost 57, 000 which if I would have kept in bank for this period I get interest for it.

2)Delivery of bike within today.

3)Cancellation of order and refunding the amount with the above said interest.

If this thing does not happen I will have no other option to go legal.

Regards,
Sayak Chakraborty
[protected].

Honda — Petrol leakage

Hi
I purchased honda activa one year ago and as soon as petrol is filled in the tank, it starts leaking and we get smell of petrol leaking. after 3 services also same problem, iam not able to know what to do..

Honda — Non Availabily/Showroom Attitude

Dear Sir,
I'm Surya Prakash Sharma, booked Honda Activa on 25th June 2009 through Nawab Honda, Gurgaon. I paid booking amount to Mr. Brij Mohan of Honda Activa, he promised me to make Honda Activa available within one week. On 26th June 2009 he called me to pick-up the vehicle, I was out of station that day and requested him to keep the vehicle till 1st July 2009 at 3:30 pm, which he agreed to. Till 1st July 2009 we (me and Brij Mohan) talked to each other several times regarding accessories etc.
On 1st July 2009 at 1:00 PM I called him to convey that I'll be at Nawab Honda to pick-up the vehicle, then he told me that Honda Activa is not available and will be available till 10th or 12th July 2009. By this time I had already arranged the money and other documents.
Can't Honda people make sure comfort level of their customer and inconvenience their customers face due to this type of Honda Dealers.
I'm planning to file an report to Consumer forum as well against this; because of this inconvenience i faced and now either I'll have to return the arranged money and collect the same on 10th or 12th July 2009 as Nawab Honda will inform me or else keep the hard cash with me for next 10 days.
Please suggest me as soon as possible, can Honda company do something regarding this or I can contact consumer forum.
Thanks & best regards
Surya Prakash Sharma.
DEALER'S NEGLIGANCE
I Shammi Arora had booked an Activa with 1000 Rs. (Booking no : 2673 on 04th July 2009 through PIONEER HONDA, (SHREE DADU AUTOS PVT.LTD), LUDHIANA. I was informed to collect my scooty with in 7 days but as I was making a call then I was said to collect it after two days. whene i go after 2 days they said me if I purchase activa with accessory then we are provided u other wise we are not provided you. I am sorry to say that today 25 days have passed & the dealer is not giving me the delivery. I am making 4-5 calls daily but they are very rude. If this is the position I'll have to lodge my complaint in the CONSUMER FORUM against your dealer. They are harassing the costumer. My contact no [protected]
sir,
I am lecturer in Amritsar and i would like to draw your kind attention towards the dealers here in amritsar M/S Guru Nanak Honda HONDA and M/S MRZ autos.I have booked activa there for a long time but they are just giving excuses that shortage is going on and they force the consumer to buy accessories with it. they dont even deal a customer if anyone dont want to get accessories with it. I want you to take some strict action against your dealers in Amritsar. im a user of Activa since september 2001 and after that our other realtives bought 7 activa hondas from M/S GURU NANAK HONDA. now i want another one but they are not dealing well.they are having monoply over here and misusing it. That is why people even moving to other brands of scooters because of their bad dealing. i hope ur company will take strict actions aginst them.
Regards
Preet Arora
sir,
i purchage a honda activa 29 jan 2009, res. no. DL7SBF1387. and chasis no.ME4JF083A98648117. i have survice my honda 3 times and complain is back fire and back alloy wheel touchin body and survice it your authorised dealer rase honda in delhi in kadkadduma but he no response. iam not setisfied its service.when i go to l go to swarup motor says that "race honda is my competitor so i will not take any action about rase honda".
my phone no. is [protected] please take lmmediate action agaings to rase honda and swarop honda and remove my problem

Honda — Huge wating period for delivery

To,
The Marketing director
Honda Activa

Dear Sir,

Good Day

I booked Honda Activa Thru your dealer Sai point Honda situated at Thane, Maharashtra.
The wating period is three months. I can not understand why such long period for a small vehical like scooter.
As on today Honda scooter are well established in India. If there is a huge demad why the company is not increasing production, or any body selling the scooter with on moeny or with unofficial way
I am requesting you to review the situation to decrease wating period.
I will be greatful if you send me the feedback by mail

Thanks
Rajeev Niphadkar
I am complaining very late as in the 5th service (22/5/08) dealer give it with out filling engine oil, he agreed too & as result engine wear & tear from inside. Dealer is Jugal Kisore Honda, Lucknow Date of Purchase 2/3/06 in the name of Arpita Verma
I shailesh Singh had booked my activa Honda (Purpal in colour) on 6th July 2009 through Vijay Honda Alambag Lucknow .
At the time of booking delar promis me to deliver activa witin one month. Now i am sorry to say that after one and half month I did not get activa .If this is the position I'll have to lodge my complaint in the CONSUMER FORUM against your dealer. They are harassing the costumer.Mob [protected]
I am resident of Panchkula, Haryana and avail services of your local dealer having his service centre in Industrial Area, Panchkula.I had lodged a complaint in july 09 in his complaint register which is only a ordinary register maintained by the dealer. No response was to my complaint from the dealer or from your co.On perusal of the complaint register, it was observed there is no periodic checking on the part of the co. either. It should be obligatory on the part of the Dealers to maintain a copmplaint register provided by the co. and a receipt should be provided to the complainant. I hope to receive a response.

khanna Auto Sales Pvt. Ltd — Not fulfilling my booking of Car Colour

Sir,
I booked a Hyundai Santro GL on a scheme and choose silver colour. But when I go to take delivery they are refusing to give silver colour and giving me option to take white or red or take back your money. Sir realy i heart but due to my family is waiting for car i take white car.
Sir, I have booking receipt in which silver colour mention. please what I can do.

honda enterno sctoor — sctoor drive not perfect

I purchase honda eterno scootr no. GJ-1-8289 IN 2008 AT PUNJAB HONDA (GURUKUL ROAD, AHMEDABAD) ALL TIME I COMPLAIN SCTOOR DRIVE NOT BALANCEING BUT TILL DATE IT IS NOTE CLEAR PROBLEM SO PLEASE GIVE ME GIDE LINE FOR SHORT OUT MY PROBLEM I DRIVE EVERY DAY 45 KM ON HIGHWAY (AHMEDABAD TO CHANGODAR) PLEASE HELP ME
THANKS
GARGI M ADESARA

Honda Activa (110 cc) Black — Delay in delivery of vehicle

I had booked Honda Activa (110 cc) Black colour with authorised dealer M/S Atul Cars, Aurangabad.
Receipt number is 2884 dated 5th August, 2009 wherein delivery promised in fourth week of August.

Now, fourth week is closing today but not getting information about when actual delivery will takesplace.

Honda — delay of vehicle and misbehave of salesperson

Respected Sir
I want to make to your notice the misbehavior of sales person at Globus Honda Showroom,G.T Karnal Road,Gurawala Park,Delhi.On sunday i went to their showroom and asked for activa,they replied you can get now.but due to some reason i couldn't buy it on sunday so asked them can i get it tomorrow (monday) they replied yes .So when i went to showroom on monday they were ready to give but i had to get it on my mom's name.then they asked about id proof unfortunately i had not anyone of my mom.So i said u can have it mine today and i can submit my mom id proof tomorrow then they said ok bill will also be issued tomorrow ad u can get vehicle today i said ok.After few minutes they told theydont have vehicle in stock and all are on booking.They were such a rustic people...

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    Honda - UNSATISFACTORY SERVICE BY THE DEALER