Honda — UNSATISFACTORY SERVICE BY THE DEALER
The Customer care Manager ,
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050
My name is Nandesh and i am a businessman in Karwar. From your ad and also from my friend's advice I had booked an ACTIVA scooter to one of your authorised dealers SHANTESHA HONDA, HUBLI. On Monday 27th of SEPT 2010, We (my friend & me both) have gone to Hubli from karwar (200km) only to buy activa after a call made by show room to me. We meet Manager and told that we are coming from karwar please make arrangement of quick dispatch of our (2 no. activa ) vehicle. Manager (i think his name is Venkatesh) told - go and talk to our salesman he will deal you - i am busy. Salesman told it will take 6-7 hrs we told that we have purchased 5 vehicles from hubli within 3hrs (Herohonda CBZ and Pleasure and TVS- Apache) we have given references also but he was making stories by saying RTO takes min4 hrs and then our fitting accessories time ...... all these.
To save our time we told that don't fit accessory we will fit in Karwar showroom, he told that accessory fitting is mandatory, when we reached to Manager , he also repeated the same.
In the mean time a customer from Hubli was querying to sales executive that why they have not informed about his booked vehicle Manager interfere and told customer to show the call detail of his mobile number and when the person has shown then he was saying we have many booking, if you want to complain go and complain.
After fitting our accessories to our vehicle (almost after 6hrs), we saw the Temporary Permit receipt it was only of Rs110. When we again queried for this, Manager told that it is RTO's COMMISSION, you are creating problems since morning and it is enough of my passions and you should be thankful to us because we have delivered you within one day..... and all rubbish he was saying to us.When i asked him to provide us customer care number he told that- open vehicle service manual and see the number, he was not talking properly his behavior was to bad like a sadak-chap. He told go and complain......
I really wonder how come these people are siting in hot seats and allowed to take higher level position while they are too low level category people having full of attitude, no manners and don't have respect to the customers. They do neither value their customers not their time, how come such people be the manager.
I believe honda is a brand name but this type of behavior of a Manager results with the bad reputation of the Company
Kindly take an action against Showroom to save ur Business and customer .
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