[Resolved]  Honda Shine — poor quality product & service

Address:

Kozhikode, Kerala

I have taken a Honda Shine bike from Pragna Honda Delhi on 23.04.2010.

Within a month, the accessories given along with the bike has started rusting. The dealer said there is no guarantee for that.

I brought the bike to Kerala and given the same for 5 service in Kannur. After which, the bike started giving extra raising and vibration. It seems they wrongly adjusted clutch.

After running a total 1000 kms, I just wanted the same to get checked with another dealer in Calicut called Adithya Honda. I have booked for the 6th service with the service centre. To my horror, they have given me a time after 17 days. This is just too much. I have mentioned the issues facing to the service supervisor. The next day, when I went for taking the delivery, they have given me a bill of Rs.1216/-. I am shocked I just wanted 6th service, whereas they have changed the clutch plate and related accessories without even consulting me. When I confronted the Manager, he was not ready to listen me.

My bike has covered only 5500 km and the clutch plate changed!. It shows either the Honda Shine is a very poor quality product or the service centre is cheating the customer. In any case, the responsibility lies on the Honda company.

Adithya Honda is not giving proper customer care and they are not ready to listen the customer and working according to their wish. After service, they are not even giving water wash for the bike!. They are only interested in charging heavy bill. It seems they are quite busy with their volume of work and not giving any attention on the quality.

Changing the clutch plate after 5500 km is just not acceptable. I never got above 45km mileage in my bike. Tried different driving conditions.

Rupesh
Calicut
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