Honda Siel Cars India Ltd. — Damage caused to the car by HONDA

 
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 sksinghal60
Honda Siel Cars India Ltd. Problem Resolution Give little attention to case Delhi

Submitted by S.K.Singhal on Tue, 07/07/2009 - 5:28am.
I had purchased HONDA City I-V TEC (Reg. No. DL 4C AH 9144) from Ring Road Honda, Delhi on[protected].

I sent my car for 1st service on[protected] to Ring Road Honda, Peera Garhi, Delhi. They had not attended to service rather they had misused my car for personal purposes, hit and damaged car. Front grill, rear Bumper and left quarter panel were severely damaged and with that impact clippings of Bumper and left quarter panel & left tail light were broken. The same was brought to notice of HONDA immediately.

After protracted follow up, HONDA officials had offered to repair and repaint damaged Front grill, Bumper and left quarter panel, and fix the damaged left tail light. They had detailed that for the purpose of repair and repaint; damaged portion will be cut, repaired, re-welded and repainted.

Since this car is only one month old and damages have been caused by HONDA during first service itself, it is obligatory on their part that left tail light, Front grill, Bumper and left quarter panel are replaced instead of repair and Paint job and also clippings to be fitted properly ensuring entire work is complete in all respect.

Causing damage to the car due to carelessness/ mishandling by HONDA during first service itself, has not only resulted in loss in value of car, it has also hurt my sentiments and caused mentally agony to me and my family.

This matter had been brought to notice of Presindent, HONDA and Director(Marketing, Honda also, but to no avail.

Copy of my last letter to President Honda is reproduced below.

Quote
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From: CA S.K.Singhal
Q-801, Anupam Aptt.
Near Kar Kar Duma Courts,
Shadara, Delhi .
PIN-110032.
Mb. No. 0-[protected]

[protected]
M/s. Honda Siel Cars India Ltd.
Plot No. A-1, Sector 40/41
Surajpur-Kasna Road, Greater Noida Industrial Development Area,
Distt. Gautam Budh Nagar, U.P.- 201306

Kind Attention: Mr. Masahiro Takedagawa,
President & CEO- Honda Siel Cars India Ltd. and Head - South West Asia, Honda Motor Co., Ltd.

Dear Sir,

Please allow me to bring to your kind attention, use of cars delivered to HONDA for service for personal purposes and careless handling of cars by untrained personnel there by causing damage to cars; deficiency in services; and careless & callous attitude of HONDA officials to resolve the concerns of customers .

I had purchased HONDA City I-V TEC (Reg. No. DL 4C AH 9144) from Ring Road Honda, Delhi on[protected].

I sent my car for 1st service on[protected] to Ring Road Honda, Peera Garhi, Delhi. They had not attended to service rather they had misused my car for personal purposes, hit and damaged car. Front grill, rear Bumper and left quarter panel were severely damaged and with that impact clippings of Bumper and left quarter panel & left tail light were broken. The same was brought to notice of HONDA immediately.

After protracted follow up, HONDA officials had offered to repair and repaint damaged Front grill, Bumper and left quarter panel, and fix the damaged left tail light. They had detailed that for the purpose of repair and repaint; damaged portion will be cut, repaired, re-welded and repainted.

Since this car is only one month old and damages have been caused by HONDA during first service itself, it is obligatory on your part that left tail light, Front grill, Bumper and left quarter panel are replaced instead of repair and Paint job and also clippings to be fitted properly ensuring entire work is complete in all respect.

Causing damage to the car due to carelessness/ mishandling by HONDA during first service itself, has not only resulted in loss in value of car, it has also hurt my sentiments and caused mentally agony to me and my family.

Since I am not satisfied with services of Ring Road Honda, I solicits your kind intervention in the matter and request that the job of replacement of damaged parts in entirety including service of the car may be got done from other service centre near to my home, preferably Prime Honda, Vaishali.

With Regards

CA S.K.Singhal
Mb. [protected]


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[protected]@hondacarsindia.com
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Comments

Honda — damages after service

I had given my car Honda city S for service to Capital honda chenai where i had purchased on 13.6.2010. The honda company driver had taken the car from my residence for service. No remarks of damages about my stereo system was notified to me while taking the same but in the evening the car is back with damages display panel . The driver never informed me about noticable damage while taking but the company returned the car with remarks of damages of the panel , when asked for no proper response from Capital Honda and everyone wash off their hands saying it was previously damaged. The driver says that he noticed the same but never reported on the pickup sheet but on delivery says he saw the same before taking the car.
My complaint to Honda on 16.6.2010 was replied by local engineer just telling me it was noticed when it came to the service station but once again the issue was raised the manager says the same that it was damaged on arrival .The car is self driven and sparingly used and done only 1700 kms in 3 months . Irresponsible reply from dealer irks the customer to the core
Dear Sir,
i have owned new bike cbz twistter on 10.04.2010 . its average was 68km/liter. after service it become 50km/liter. when i went at dhingra automobiles at mohan gardan they didnt give any response to me. the company told me its average is 75km/liter. bt after service its average become less than normal. so what shld i do now. plz tell me...
on [protected]
Dear Sir,
SUB: Deficiency of service and poor quality of parts used which have failed in a fairly new car.
I wish to lodge a very strong complaint regarding my Honda City Iv Tec purchased from M/s. Arya Honda Mumbai on 06/3/2009. I had also taken an extended warranty which expired in March this year.
My frustration with Honda has reached its boiling point as my car had a failure of the power steering on Friday 21st June 2013. I sent my driver with the car to Arya Honda workshop at Lalbagh, Mumbai on Sunday 23rd June 2013, where I also have my annual maintenance contract with them since the beginning. On Sunday I was informed that it would take two days to detect the fault. Then on Monday 24th June 2013 I was again informed that it would take two more days. Then on Tuesday 25th June I was told that the ESP sensor and ABS parts would have to be ordered as there were only two available in India ie Noida & Kolkata and since I had no option I gave the go ahead to carry out the necessary repairs and on their suggestion also deposited Rs Fifteeen thousand the following day. Since the spares were not readily available it was suggested to bring the car back home which was done. I have been following up regularly with Arya Honda regarding the status of the spares and just yesterday I have been advised that it would take another two or three days for them to arrive. Today it is exactly two weeks since my car has become useless for me as it is inoperative and it cannot be risked driving the car with two major faults. From tomorrow morning the third week begins and I am terribly upset and disgusted with the state of affairs prevailing in Honda.
This begs several questions. How come a comparatively new car developed such faults? My son who was driving was lucky to have escaped a mishap as there was less traffic and he was taken aback as he had never experienced such a hard steering earlier. How and why Honda does not have a system of stocking spares in each metro at least. No inventory control does not be hove the company of your stature. Then why this inordinate delay? Who compensates me for the hardship that I have been subjected to, for no fault of mine and who compensates me for the financial loss in business which I have incurred? Why should I be made to pay for the expensive parts for their inferior quality for no fault of mine ? When can I have a perfectly working vehicle back with me, which has been under the care and maintenance of Arya Honda right from the beginning?
I am tempted to follow up legally and with the press also for this gross deficiency of service and inferior parts used. If I do not hear from you, then I shall presume that I am free to pursue the next course of action.
Thanking you,
Yours truly,
Mr Naushad Husain
Mob No +[protected]

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    Honda Siel Cars India Ltd. - Damage caused to the car by HONDA

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