[Resolved] Honda Siel Cars India Ltd. — dont get your reply
P
PRAVESH KUMAR BHATI
from Noida, Uttar Pradesh
Dear sir
I have not got your e-mail which were sending by you. I would like to know about my status, can you send me my credit card form status on my persenol mail id
Dear Sir / Madam
Sub: Power Steering Pump Failure
I am owner of the Honda Civic Car reg. No. DL4CAH-1739
I had been facing problem with the staring. I had approached your Sales & Service centre at Peera Garhi under the name of Rind Road Honda, Delhi. I had purchased the car from the same place and the car was being services by them. I have purchased the extended warrantee from them as well. The Car is still covered under the same.
On checking the car they told me that the steering pump had fault replacement of which would cost apx. 35, 000.00. But they stressed upon that the fault / cost was not covered under the warrantee.
On approaching the other service centre South End Motor at Badarpur, Delhi, I was informed that the fault was covered under warrantee but I should go to Ring Road Honda for the same.
I took the Car back once again same day. The car is with them since then. They informed me that the faulty part will be replaced but after the same would be inspected and approved by the surveyor.
After the Car is was lying with them for 5 days, no action was taken by them. After complaining to the company at [protected], the surveyor was sent to attend the car. The Car is still with them
But the surveyor turned down the coverage by citing the reason that the Car was service was 3000 km late in one instant out of 8 services in two years.
Though another service was delayed by 500Km.
I would to ask your esteem company, that I have been travelling a lot and I fail to understand, even if the car was serviced in time, the part in question is not a part which is serviced during these maintenance services.
On calling on the company I was offered a 25% discount on total bill. I do not accept this consideration by the company.
I request you to get the part replaced at the company cost. The Car has done only 42000 km. In case these parts are failing, I wonder about the quality of other parts as well. I have not bough a ordinary cheap car and I do expect the car to prove its worth.
I kindly request you to reconsider and get the parts replaced free of charge.
I will appreciate your consideration for the same. I trust being a company of high repute and would justify the reputation and satisfy your customer.
In other scenario, I will be left with no option but to approach the consumer court and other means available to me.
Neeraj Kumar
Tel: [protected]
I have faced a similar problem and I have filed a case with the consumer forum in chennai. Im trying to get he email addresses of the CEO Honda, India / japan. Seem to be elusive.
Sub: Power Steering Pump Failure
I am owner of the Honda Civic Car reg. No. DL4CAH-1739
I had been facing problem with the staring. I had approached your Sales & Service centre at Peera Garhi under the name of Rind Road Honda, Delhi. I had purchased the car from the same place and the car was being services by them. I have purchased the extended warrantee from them as well. The Car is still covered under the same.
On checking the car they told me that the steering pump had fault replacement of which would cost apx. 35, 000.00. But they stressed upon that the fault / cost was not covered under the warrantee.
On approaching the other service centre South End Motor at Badarpur, Delhi, I was informed that the fault was covered under warrantee but I should go to Ring Road Honda for the same.
I took the Car back once again same day. The car is with them since then. They informed me that the faulty part will be replaced but after the same would be inspected and approved by the surveyor.
After the Car is was lying with them for 5 days, no action was taken by them. After complaining to the company at [protected], the surveyor was sent to attend the car. The Car is still with them
But the surveyor turned down the coverage by citing the reason that the Car was service was 3000 km late in one instant out of 8 services in two years.
Though another service was delayed by 500Km.
I would to ask your esteem company, that I have been travelling a lot and I fail to understand, even if the car was serviced in time, the part in question is not a part which is serviced during these maintenance services.
On calling on the company I was offered a 25% discount on total bill. I do not accept this consideration by the company.
I request you to get the part replaced at the company cost. The Car has done only 42000 km. In case these parts are failing, I wonder about the quality of other parts as well. I have not bough a ordinary cheap car and I do expect the car to prove its worth.
I kindly request you to reconsider and get the parts replaced free of charge.
I will appreciate your consideration for the same. I trust being a company of high repute and would justify the reputation and satisfy your customer.
In other scenario, I will be left with no option but to approach the consumer court and other means available to me.
Neeraj Kumar
Tel: [protected]