Honda Siel Cars India Ltd — Overcharging/Misleading by Service Centre
It is quite surprising to note that apparently Honda Car Co. in India, doesn't involve themselves with the quality of the services offered by their authorised service centre.
The above statement is on the base of my experience with the Car company.
I had given my car for servicing at one of the authorised service centre.
First of all the bill made for servicing was wrongly charged/overcharged to the extent of 80% excess than what the bill value actual was.
Secondly, for a minor cleaning and lubricating job of Dicky Lock, Service centre told me to get it replaced at the cost of Rs 15000/-. When I took it up strongly then they just cleaned the dust & lubricated it & Dicky lock was ok within 10 minutes.
I had wrote entire sequence of incident on the official website of Honda Cars India through the feedback module of the website.
Except for initial acknowledgment of having received the query I didn't hear anything from the Honda Car Co.. I was also surprised to see that my complaint was forwarded to the same service centre for redressal. It is like forwarding the complaint to the culprit for resolution. Do u think it wd be a fair resolution. Above all, no body from the company ever calls u up or write any e-mail that is the issue resolved to the satisfaction.
It appears that Honda Car is in India, only for selling the cars & with no responsibility taken for monitoring afterv sales services & for which the poor customers are left to the whims of local Dealers cum service Centre, who because of their wealth were succeeded in taking dealership.
Honda Co. should learn from the experience of Auto dealers in India. They shd know that why did Maruti succeeded & why did Fiat was not successful. It is basically on the strength/weakness of after sales services.
Making & selling a good product is one thing and is a one time activity but after sales services is the experience the customer faces till the time he owns the vehicle & from this experience only one makes the perception about the company as good or bad
A MNC having good brand name in a developed country shd not take it for granted that only on the strength of their good brand they can do better but with little care about teh customer
Even though the fault of my car was repaired but after huge follow up with the dealer & throught out Honda Co. didn't even think it right to contact the customer before or after the resolution.
So People shd know the facts before they go ahead with one time good experience ( while buying a car ) vis a vis bad experience of the whole life of possession of vehicle
The whole incident happened with the Courtsey Honda, Wazirpur, Delhi Dealer/Service Centre
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