[Resolved]  Honda Two Wheeler, Stunner Bike — Poor Service and Bad customer Interation

Dear Sir,

Please refer the details of complaint i forward to hond customer care , still waiting for response


Hi,

Waiting for Response


Regards,
Giresh
[protected]

--- On Sat, 26/12/09, Giresh M T <[protected]@yahoo.in> wrote:


From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@honda2wheelersindia.com
Cc: [protected]@hotmail.com
Date: Saturday, 26 December, 2009, 1:34 AM


Hi,

Again the same happened with me at my vichele's second Free service.
I put my bike for servicing on 23 Dec 09 at 9:45 am. Delivery time given to me 1:30 m.
But unfortunately because of some unscheduled meeting i was unable to reach on given time to take my bike delivery. I went at 7pm to take delivery. At deliver Mr. Takur was at desk he given me bill of 168 RS and i asked him to put stamp on my service book. But he denied to put stamp and he asked alraedy we are giving copy of bill to you then what is the need of stamp. I replied then why you wrote signature and stamp. His way of talking was not good.
I paid the bill and security guard given me the delivery. I asked him were is the delivery executive and he replied why, i am giving you the delivery Na?. Then i replied i have some doubt , can you clear it? Then he told he is sitting there inside. i went inside and no one found there. i return back and told the security gurd "No one is there", please call some one. He replied if you want go inside and search. Every thing is with me recorded in my mobile, if you say i can share with you the recording and snaps.

The servicing was not proper. Atlast one guy , who taken my whicle for servicing came and i showd him the bike was not cleaned pruperly and showd him the mud above the gear lever and at seat. He answered i will clean it now, i replaid this you have to see before giving delivery. And i had some doubt about the level of gear oil. Unfortunaltely i he is not able to give any satisfactory answer to me. After office time you will get only this type of service.
My complaints:-
1) Delivery given by security guard?
2) Way of talking by Executives was not good.
3) Poor servicing.
4) Executive don't know the full form of CBR.
5) Not ready to put seal on service Book.
6) No value for customer's complaint.
7) Security guard is managing the dealer point.
8) Hond company is not valuing for customers complaint.

Ready to share the sound recording of interaction between ececutives and security Guard. Also the snaps of bad servicing.


Thanking you,
Well wisher
Giresh Kumar M T
[protected]
--- On Sat, 21/11/09, Giresh M T <[protected]@yahoo.in> wrote:


From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@hotmail.com
Cc: [protected]@honda2wheelersindia.com
Date: Saturday, 21 November, 2009, 3:13 AM


Hi,

As discussed on 19th, till date i am not happy with the service provided from your stop. But as you promised in words that you will take all my feedback positively and take necessary measurements to correct it. I hope in future all the customers will get same treatment from your stop.

I know it's not possible to keep customers 100% happy. But if you provide normal genuine treatment to all customers every customer will be 95% happy with your service.

Some tips to your receptionist/ Tele-callers /Executives:-

1) Smile while attending/making calls, the customer can hear your voice.

2) Never say "NO" directly to customers.



Hope for the best!!!!


Thanks& Regards,
Giresh
[protected]

--- On Sun, 15/11/09, Customer Care <[protected]@honda2wheelersindia.com> wrote:


From: Customer Care <[protected]@honda2wheelersindia.com>
Subject: Your Honda Stunner
To: "Giresh Nair" <[protected]@yahoo.co.in>
Date: Sunday, 15 November, 2009, 11:51 PM



Dear Mr. Giresh Nair,

We thank you for visiting our website & sharing your concerns.

We are looking into the matter and shall be getting back to you shortly. We request you to bear with us till such time.

Thanking you and assuring our best attention always

Ashish Kapoor
Customer Relations
Tel :[protected],[protected],[protected]Toll free for BSNL / MTNL)
Fax:[protected]
e-mail: [protected]@honda2wheelersindia.com






Name : Giresh Nair
Email Address : [protected]@yahoo.co.in
Phone No. : [protected]
Mobile No. : [protected]
Comments : I went for my First free service of my stunner bike. My experience was wost from the very first day i visited honda show room. I took my honda bike from Indore Rajpal Honda. Delear name: Rajpal Honda, City Indore. There is no common basic manners they are following at either at showroom not through telephone. Not even a single executive or manger were present at the time of delivery. Security gurd hand over the key to me. There is no pre delivery instructions nothing they sahred with me, And in first free service they only wash the bike with water and even not shod any cortesy to clean the bike.