[Resolved] Honda / Unicorn Bike — HANDLE HARD AND PULLING LHS , AND WONDERING COMPLAINT
I purchased a HONDA UNICORN bike from FORTUNE HONDA, RANI GUNJ, SEC BAD. on 25/08/08, (delivered after 50 day of booking ) and from the date of purchase I felt Handle is very much hard and pulling towards LHS and causing left arm severe pain, So after 2 days I took the bike to the w/s and complained about the problem, they said its a new bike and in running it will be rectified automatically, and they have done some adjustments, but the complaint not eliminated, At 1 st F/S, I mentioned the same complaint (24/09/08) in jobcard, but that time also complaint not solved, so for second F/S I approached JSP HONDA Kukatpally, and given the same complaint, but they not even solved the complaint, and not even washed the bike (as per the Honda policy Veh should be washed first at the time of F/S), they have mentioned on the bill that the washing is due, , recently I had given the bike at FORTUNE HONDA again for 3rd F/S (at 5701 kms)and complained same on 19/01/09, they took two days time, and on 20th I received a call from the service person and was told that the Frond wheel brake disc pads worn out and they are to be replaced, I insisted to rectify the handle problem, for that they said they found defect and they have made some adjustments, about brake disc pads they have rejected warranty saying that they worn out normally, I insisted that at 5000kms how they worn out ?, its a clear indication of abnormal wear due to improper adjustment of brakes Or materials defect, but they were not willing to entertain warranty, even at 5000 kms Engine cylinder head gasket has failed and oil leakage occurred, they replaced Head gasket and rejected warranty for that one also.After the F/S, I used the bike and from 22nd Jan on words I am getting the handle wondering complaint, i, e, it moving towards LHS and RHS automatically and some times I am afraid that the bike will go hit to the side veh, so I took the bike today after noon to the w/s, Mr.Vijay singh Service manager, took a trail and stated that there is no problem with the handle and said its all my psychological problem, he certified that the bike is absolutely OK, and for Engine knocking sound (a raised after service)they adjust tappets If I get the bike in the morning. At the time of 3rd Service I insisted them to mention in the SERVICE BOOK what are all the repairs carried out to solve the problem but they have not turned positively.
Even between 1st and 2nd F/Ss on 18/10/08, I have given bike at same Fortune Honda and that time also they took 2 days and unable to solve the problem.
Veh details : CH.NO 3H88016472
DOS . 25/08/08
REG.NO AP29AE 8969
KMS COVERED : 5800
Complaint marked as Resolved Aug 14, 2020
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