[Resolved]  Honda — Very poor workmanship during service of 2 wheeler Honda Activa as both complaints remain unattended

Address:

Ferozepur, Punjab

Subject: Very poor workmanship during service of 2 wheeler Honda Activa as both complaints remain unattended

Dear Sir,

Myself, Gazal Preet Arneja, owner of Honda Activa (Model SCV – 100R) Registration No PB47 – C – 2500, gone to Gyan Honda, Ferozepur Cantt, Punjab (India) (Authorised Dealer of Honda 2 wheelers) on 23 Mayyy, 2013 for service.

I have specifically mentioned two complaints in Job Card (No 13JC01666) as per following:-

1. Faulty Fuel Gauge
2. Handle Cover free and is to be replaced

When I did the requisite payment and took the vehicle in the evening from Gyan Honda agency, I specifically asked for the above mentioned two complaints and got confirmation that these two have been attended to the level o[censored]tmost satisfication.

On 24 May, 2013 my wife while coming from school got stuck on the highway with fuel gauge showing full tank, but actually fuel finished. It was very hot and sunny day and I had to rush with petrol on the spot.

Also, the left Handle which was free before service, also started rotating is completely free now.

So, I am very much astonished to found that both the complaints which I had registered for repair were not attended and I had to face lot of problems because of these unattended complaints.

As, far as HONDA brand name is concerned, it is really very hard to digest the disgraceful workmanship of Gyan Honda, Ferozepur.

You are requested to take concrete steps in future so that such incidents of customer dissatisfaction may be avoided and brand name of HONDA may not be dishonored.

Hoping for a concrete and positive action from your side for the sake of reputation of your organization.

With regards,


(Gazal Preet Arneja)
Principal – Poly Wing
S B S State Technical Campus,
Moga Road, Ferozepur – 152004
Mobile – +[protected]