I Jai dev Dhiman have a plotter Model No.111 of HP Company which is purchased by me on 30.05.2011 the cost of that plotter is Rs.67000/-. Now, from last 20 days that plotter is not working and after making so many complaints on helpline number they give me my case ID [protected] and assure me that their executive visit and check that plotter. After that their executive came on 05.08.2011 and check that plotter is not working, he change some part of that plotter and check that the existing part is working properly he assure me that he came another day with some more parts. On 09.08.2011 one executive came with some more parts and check that plotter, but the existing(old) part of plotter is working ok, he is again assure me that he came back with other part. On 11.08.2011 he agains visit my office with some more parts but no fruitful result came, after that on 17.08.2011 he visit my office with some more parts after a try of 2-3 hours he is fail to resolve the problem of plotter. Due to this act of company I am facing a great loss of money as well as mental tension which is not compensate in terms of money.
It is therefore prayed that directions may kindly be issued to HP Company regarding replacement of my said plotter with new one and pay the compensation amount of Rs.20000/- in terms of financial loss caused by said plotter.
Jai Dev Dhiman
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