[Resolved]  Hp — pathetic service by Hp

Address:Delhi

Response of a complaint logged in hp support is highly disappointing...even after passage of weeks they take no action...the most strange thing is the training being provided to hp engineers... maximum of the engineers are simply good for nothing....for each nd every step they require assistance of their seniors on ph. nd the most shocking part....on last visit of engineer while he was discussing the problem with the field head of the department , Mr.MUKESH, I heard him saying "give a damn to complaint dnt waste much time for a single complaint if you not able to diagnose it just simple demand for motherboard".....though it was being replaced four days ago.
Hp websites are more useful than their so called engineers and even their heads....
** on one of my past complaint in ' NOV. 09 ' regarding problem in' TFT ' ...Mr. ARIF who was engineer on visit din't even know the procedure to open the ' TFT ' and gave external defects, broke back side parts of it... speakers still not replaced after passage of 9 months ( JULLY 10)...
** As the action of last call in "JUNE 10" of NO SOUND and SHADOW in TFT motherboard was replaced by MR. ASHISH, on the day of visit he took another call in between mine...and returned back after 5-6 hrs.. after replacing motherboard he found that it was not the problem of motherboard .... and more over he guided to misguide the hp support on closure call by saying that their was fault in mother board which earlier existed...otherwise he'l be called and asked that irrespective of the fact motherboard was okay then why he replaced...
while he was performing his work he was on his personal phone call...he was so indulged in that what functions he run in system he himself forgot which resulted in some error....in the system due to which there was no display in system....he then accepted the fact that problem occurred because of him and he is personaly liable for that so he demanded one day to correct the fault..... but after that he dissappeared like anything without giving the consumer call report....the replacement of motherboard was not reported in service center..
after hearing the above case service center gave no response took no particular action against that engineer against his negligence..
** To report back to the consumers is the duty of service center for appropriate action....but unfortunately we as consumers request them to kindly look into respective matters and.....they behave irresponsibly....by saying at present there is no other call on your route so for just a single call we cant assign the engineer...so you have to wait..
** with almost every complaint a different issue arises...
from the hp support center to hp service centers to their engineers everyone can just shift problems to other department rather than taking responsibility to overcome that problem..

I don't know where should i go for help now..


From the date of purchase till now facing one o the other problem with the hp product, hp service....now regret buying HP product....highly dissatisfied with hp quality..
my work gets seriously effected due to in efficient machine at short intervals....because of the problems suffered due to HP service CAN'T EVER IN FUTURE RELY ON HP.....o suggest anyone else for its products.


shweta
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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HP — quality and service

I have compaq two laptop both are having same problem ,HP service center says its a HP MFG. Defect. and co. also know that .Problem in mother board , i have also placed complain in hp site but they are giving respond very slow. after 7 day of y complain no one can give me repaly .
My Complain No:CCHSAP232861.
Detail of service center where laptop submitted for services:simtech Computer pvt. ltd
Add.:F-32 B-wing 1 st floor Shreeji Arcade,Anand Mahal Road,Surat-395009
E-mail:[protected]@simtechcomp.com
Latest Case Reference Number :909120
Serial Number of your laptop:CNF7170DDX
Date of purchase of your laptop :AUGUST 2007
I have very mutch trust on hp and also i am useing other 8 product of hp including Destop pc and printers ,but now slowly i lost trust on hp. In this case this is manufacture Defect and co also know that.so company have to replace my laptop mother board at free of cost and also give compensation for my inconviniance .
Frist thing in my life we never use any hp product, never recommended any hp product,
Go to comsumer court.
HP can never improve thier service to customers as it has no interest in that.
recentlyI bought a new hp mini 110-3007TU laptop .After a week i noticed that laptop batter drains heavily even wnhen laptop is in shutdown.A fully charged battery in that laptop bbecomes dead in 3to 4 days if laptop is in shutdown and unused .ie, If I carry this laptop and travel in train from my place to Delhi, by the time i reach delhi laptop will be dead. I reported this to Local HP service center and they discussused with HP team and say that this is normal in any laptop. I took my friends lenevo mini, and I find no such problem.
conclusion:
HP products may not be Q.C test passed.
HP engineers and thier R&D is very poor.
So, I suggest not to buy HP Laptops anymore
KPKAMATH
email:[protected]@yahoo.com

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