HP Deskjet 1000 — short Shipment

Address:

Mumbai Suburban, Maharashtra

I purchased a HP Deskjet 1000 on 19 March, 2011 and when i opened the package I could not find the cartridge inside. My retailer Solitaire Solutions Add: Shop no4, Bldg C- 35 Sector 11 Mira Road Station. Contact Number [protected], [protected] VAT TIN [protected]V who gave me a billing invoice of Balaji Info System 7 Amar Apts, Charatsingh Colony Andheri. Invoice No: 444 made me fill a short shipment Hardware Claim Form.

Product No: CH340D J11oa
Serial No: CNoB62N01Q
Quantity: 1
Missing Product: HP Ink Cartridge 802
After 45 days of follow up nothing fruitful has come out of it. I was told that online form has been filled and there is no response from HP. I was told that I have to face the loss and item will not be replaced. I had to go thru a lot of frustration and argument with no result. And my entire follow up has just bought me frustration. I have not received the cartridge or a proper answer. Does a missing shipment request take this long. I request you to please resolve this and provide me with a solution. My Email ID is [protected]@yahoo.co.in. I Trust in HP but incident like this has left me just frustrated. Thank You. Awaiting your response.