[Resolved]  HP Deskjet 2050 — Broken Input tray

Address:

West Delhi, Delhi

Respected Sir,

Hi,

I had purchased a Deskjet 2050 HP printer on 17th Jan 2011 around 1:30 pm. When i brought the item at home & removes the tape. the Input tray that is on top on the printer was broken. There was a crack on the on the corner of the input tray. Within an hour around 2:30 i called the dealer to replace the tray but they refused and ask me to talk HP customer service. I had made a call to your customer service, they suggest to send a mail to esc.[protected]@hp.com.

I mailed them then I received call from Rachna from esc.[protected]@hp.com., she initially said item will be replaced. I just need to send photograph of the broken parts and mailed to the dealer they will replace it. I talked to the dealer they again refused. They want DOA. Most frustrating part it almost 10 days I have not used the printer. First I talked to Rachna on 19th of Jan then she did’t respond. I shouted on customer service talked to supervisor then on 24th Rachna called without giving any proper solution, she promised to call back. Since I had not received any call. This is the worst customer service I have ever received. You want me to take some legal steps against you.

I will request you to please respond ASAP. You can call me at [protected] or[protected]. ormail me at [protected]@rediffmail.com.

with regards
Lalit

HP Deskjet 2050
Serial No. CN08O293NQ
Regulatory Model No. VCVRA-1001

The item was purchased at
Shri Chand Computers Pvt Ltd.
G 43 Vishal Tower Dett. Center
Janak Puri New delhi - 110058
Ph No[protected], 28855197

My complain no. is [protected].