[Resolved] Hp Gas — Forced sale of stove by Maruthi Gas Co.

prabodhanand108

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

This is regarding the forceful sale of stove by Maruthi Gas Co in HSR layout Bangalore (behind HSR BDA complex).

I had booked for a new HP gas connection on 9/9/2010 (registration ref. E5781293, wait list no. 163) and was called today as the connection was available. When I visited the company, I was told to buy stove along with other accessories. I humbly mentioned that I already have a stove manufactured as per the industry standards and I would need only the gas connection. Proprietor Mrs. Nalini Kumar wasn’t there, but her husband had assumed the position and informed that I would get connection only if I buy the stove. He denied the connection completely if I don’t buy the stove. The manager Mr. Aaresh too was very rude and was not ready to provide information on formal route of getting a connection without stove. I’ve also seen a strange practice of forcing the customers to buy the stove and then making them sign the document mentioning that they were not forced to buy. This is totally unethical and criminal.

Regards,
Parag Phadnis ([protected])

I noticed that the manager and the husband of the proprietor were practically forcing all the customers who had come there to buy the stove. Through the MRTPC notification, HP has clearly mentioned that it is not obligatory to purchase the stove from dealers/distributors. But this is not being followed in Maruthi Gas Co. Such activities are spoiling the name and fame of Hindustan Petroleum Corporation Limited. Hence I request you to please have a look into this issue.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Hindustan Petroleum Corporation [HPCL] reviews

View all 3736 Hindustan Petroleum Corporation [HPCL] Reviews

Comments

Sebanti Roy

from Mumbai, Maharashtra

Worst service of Maruthi Gas company.5 times I booked gas. I got confirmation sms that the gas will be delivered shortly. But after 2 days it is getting cancelled automatically.
Refill Booking IDs are - 275082, 280500, 283531, 286736, 289493.

When we call the customer care, they are unable to tell the exact cause of cancellation. They only tell please book one more time it will be delivered tomorrow. I have no idea when their exact tomorrow will come. I am really fade up with the service.

Geetha Sampath

from Bengaluru, Karnataka

I was try to reach over phone from past three days but nobody picking the phone. moreover they have one more agency at Varthur their also both lines are out of order I don't know how to contact these people. Also called Mob [protected] and there is not proper response. So, pls provide me the correct contact person Name and Mobile No.

krshna_mv

I applied for new connection with Maruthi gas, HSR layout, Bengaluru co on[protected], they asked me to take their gas stove and they'd release the connection immediately, I told them that I had my own gas stove, they said in that case that will send their staff for inspection and it would take 10 days. After regularly following up they gave some number and asked me to contact that person for he will come and inspect the gas stove for ISI mark. I've been regularly following up with them for 15 days not and when I insisted to them on registering my application they refused saying they don't have regulators in stock and that they'd have to register only if they had regulator number. They are saying that they'll return my application and are telling me to come and check with them when they have regulators in stock and then register my application.

Swaroop Krishnan

Very negligent folks with terrible attitude problems. I had reported leakage problems and they did not attend the issue for a week and finally they sent a delivery boy who is obviously a fresher who has no clue of what needs to be done. SO he changed the washer and left, the leakage still continues.

krshna_mv

Swaroop, I filed a complaint online with HP Gas and it worked for me, I was issue a connection within 1 week of my complaint. Suggest you file a complaint online. Leakage is a serious problem, you should probably report it to HP directly using their portal http://jihaan.hpcl.co.in/booking/ComplaintType.aspx.

pallavikiran

from Delhi, Delhi

I am consumer of HP gas from ages now. The experience I had with all distributors till now was very good. However I am facing issue with current distributor from last 2 years in getting delivery of cylinder once in 3 months. Below is the horrible experience we face during delivery of cylinder:- We book cylinder- Cash memo generates- We call the distributor to check when delivery of cylinder would happen.- then keep postponing everyday- I take leave for two days just to wait for cyliner- They dont deliver- We keep cylinder in neighbor's place- Delivery man never calls before delivery - He just comes at his wish one fine day and stick a note and leaves- Next day I receive message saying booking is cancelled.The procedure is distributors should try reaching us twice and if if at second instance also we cant get contacted, then cancel booking. But here they try only once.Also we get reply from delivery man tht we should take leave and wait for cylinder which is practically impossible to take leave for unpredictable duration.I am having high time problem with this, Kindly resolve this.Thank you, Kiran