[Resolved]  Hp Gas — Poor Delivery & Bad Administration

Refernce: Agnecy Name : Madumita Gas Agency
Address of the agency: Flat no: 1, 38A-VGP Parijatham Apartments, 1st avenue, Ashok Nagar, Chennai - 83 Ph: 23719800, 24742153

My Conumer no. 604476
My Name: S.S.Kumar
We tried booking for a cylinder on 24.9.07. They did not accept the booking saying it is not due, as 21 days are not completed from the date of receipt of last cylinder. The fact is we did not receive any cylinder in the month of Sept. But they say we have received one. We asked for the proof, they did not show the proof.

Finally on 1st after lot of negotiations they accepted the booking, but did not deliver the cylinder till 13th. On 13th our both cylinders got empty. We pleaded, requested, quarelled, but the cylinder did not come. Reply was it will take one more week

At 4:30 pm i removed my regulator and took both cylinder in an auto went to ask for cylinder or transfer of agency or give me transfer to Indane.

The office bearer literally fought with me and said neither they will give me cylinder nor transfer and will not give anything. FInally a delivery boy named Setu said relax and said he would do something, as i had two small kids and without gas cylinder it will be kios.

Finally Setu asked the delivery boy of our area about the delivery. They conversed something and Setu enquired about my consumer no and confirmed me that the issue slip is there with the delivery boy and in september ther were some adjustment.
FInally by the time by auto i reached home, the delivery boy was at home with the cylinder.

If i have to take such a pain to get a cylinder, what isthe type of service the agency offers to the customer. This is not the first time, mostly every month since one year.
The delivery boy says, "Yes it so, we deliery to you only once in 40 days".
We have information that delieries from HP Gas to shops are happening very smooth. Looks like there are more than one agency in this area for HP and which one is doing the mischeif, i have no clue.

Now i need to get shifted to Indane in out area where the deliveries are happening by its own.

It seems, since on the ration card it is stamped as Madumita Gas agency, transfer to Indane is not possible, and i was told that Madumita gas agency will make the transfer miserable.

Please advice me how to do this without hardships / without begging at Madumita Gas agency.

Looking forward for a favourable reply
Thanks and regards
S.S.Kumar
My No. [protected]
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