Hp Gas — Poor Delivery & Bad Administration

 
4 Reviews
India
 S.S.Kumar
Refernce: Agnecy Name : Madumita Gas Agency
Address of the agency: Flat no: 1, 38A-VGP Parijatham Apartments, 1st avenue, Ashok Nagar, Chennai - 83 Ph: 23719800, 24742153

My Conumer no. 604476
My Name: S.S.Kumar
We tried booking for a cylinder on 24.9.07. They did not accept the booking saying it is not due, as 21 days are not completed from the date of receipt of last cylinder. The fact is we did not receive any cylinder in the month of Sept. But they say we have received one. We asked for the proof, they did not show the proof.

Finally on 1st after lot of negotiations they accepted the booking, but did not deliver the cylinder till 13th. On 13th our both cylinders got empty. We pleaded, requested, quarelled, but the cylinder did not come. Reply was it will take one more week

At 4:30 pm i removed my regulator and took both cylinder in an auto went to ask for cylinder or transfer of agency or give me transfer to Indane.

The office bearer literally fought with me and said neither they will give me cylinder nor transfer and will not give anything. FInally a delivery boy named Setu said relax and said he would do something, as i had two small kids and without gas cylinder it will be kios.

Finally Setu asked the delivery boy of our area about the delivery. They conversed something and Setu enquired about my consumer no and confirmed me that the issue slip is there with the delivery boy and in september ther were some adjustment.
FInally by the time by auto i reached home, the delivery boy was at home with the cylinder.

If i have to take such a pain to get a cylinder, what isthe type of service the agency offers to the customer. This is not the first time, mostly every month since one year.
The delivery boy says, "Yes it so, we deliery to you only once in 40 days".
We have information that delieries from HP Gas to shops are happening very smooth. Looks like there are more than one agency in this area for HP and which one is doing the mischeif, i have no clue.

Now i need to get shifted to Indane in out area where the deliveries are happening by its own.

It seems, since on the ration card it is stamped as Madumita Gas agency, transfer to Indane is not possible, and i was told that Madumita gas agency will make the transfer miserable.

Please advice me how to do this without hardships / without begging at Madumita Gas agency.

Looking forward for a favourable reply
Thanks and regards
S.S.Kumar
My No. [protected]
[protected]
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

I am a customer of H.P. domestic Gas. The distributor is M/s Brij Gas Agency, nirman vihar, delhi-92, ph no. ph no. [protected], [protected], [protected].

The distributor is not supplying the cylinder in time. I have booked for refill on[protected]. Till date[protected] I have not received the cylinder. The distributor is harassing the customers.

H.P. should cancel the dealership or instruct the dealer to supply the cylinder properly/in time.

Brijmohan Singh
Consumer number is. 616525
Phone number is [protected]
A grieved customer
Dear Sir,
Consumer number is. 607935

We tried to book Gas through phone. But no one is picking the receiver. When i went personnaly to book i was shocked that they removed the receiver from the phone and kept down.

After a long try when they are picking the phone and informing us to book the gas through internet only and not over phone.

There service is very poor as the delivery is also not taken place immediatly after our request for Gas. (Please note that we are booking gas only after 35 days from the date of receipt of 1st gas).

Kindly note now we required Gas urgently. We don't know how to book the Gas in internet as we do not have the proper website.

Hence, we requesting you to consider this complaint as request for Gas and try to arrange Gas immediatly for the above consumer number.

Please treat this as MOST URGENT.

Thanks & Regards
Jayaram
My name is Dinesh Vishwakrma and my ID No. is 606029. We book cylinder from 10/12/2014 . When we call in Agency plz send my cylinder . They are not intrested to me . We are suffering from problem from your staff & agency.
Plz intersetet to my matter.My Agency Name Prasad Gas Agency Jalalpur Jaunpur U.P

Thanking you

Dinesh Vishwakarma

Jalalpur Jaunpur

U.P

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    Hp Gas - Poor Delivery & Bad Administration