[Resolved]  Hp Gas — Pathetic service by soundarya Gas agencies- dasarahalli, magadi road

I have a serious concern about Soundarya Gas Agency which is located in Dasarahalli, Magadi Main road and iam staying near Byadarahalli, bharat nagar which is 10kms from this place.

Their service is so pathetic that they always hung up the call before we could clarify any details about the cylinder booking. We had transered our connection from Mathikere area to this area, To finish the transfering itself it took about 2-3 weeks. finally they informed us that they'll not deliver the cylinder to our door steps because their agency do not come under our area but their godown is near our area. infact there are many houses in our layout who are getting cylinders from the same agency. We were forced to catch an auto(this auto person agreed to take the cylinder only if we pay him one and a half that too around 10 in the morning) and go to the Godown to get the cylinder. second time for booking the cylinder they asked us to call after 25 days. so we call them on the 25th day, they are asking us to call on the 30th day then later it ended up in 40th day. I lodged a complaint with HP customer service which is an automated service, i got a complaint number but so far i haven't received any call from customer service either.

There are rumours that many gas agencies are selling the Cylinders to hotels and resorts for double rates inturn delaying the cylinder to the exact owner.I seriously don't know how to handle such people. Expecting a positive response from you.Thank you