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[Resolved]  HP Gas - Rajpal Agent At Khar — Compulsory buying of gas stove

I went to Hindustan Petroleum Cylinder Gas agent at khar RAJPAL for a new connection, they are insisting that they will give me a gas connection only if I buy their gas stoves with it, I already have a new gas stove, then why should they force me to buy it. I only want the gas cylinder. They say it is a company policy. But refuses to give it in writing. Hindustan Petroleum must take severe action against such erring agents. Because it brings HP in bad light.
Complaint marked as Resolved Aug 13, 2020
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I also purchased a connection. I was asked to pay over Rs 5000 and compulsorily take the stove and accessories even though I had already got these in my house. I had to donate my old stove and accessories to my maid. And I did not even get a receipt for the whole amount. They asked me to submit a Leave and License agreement and I found that papers were made in the name of my landlord and not me due to their mistake. They delivered the papers to me one year after I purchased the gas connection and did not even apologise for the mistake in the name, leave alone trying to rectify the error.. In-fact they said - "Why should I apologize". The lady there who seems to be the owner is very rude and has no customer service training or skills. After I complained at the HP website she got my number and called me up and shouted angrily at me because I complained against her on the company HP website. The monopoly of these vendors ensures they do whatever they like and no-one can raise any voice against them. They are spoiling the brand name of HP gas. Moreover when we complain against the distributor on the company's website our number and complaint goes directly to the distributor itself and they start calling and threatening us. This lady asked me to give me her address and name and sounded very angry that I complained against her and refused to accept any of her above mentioned mistakes. What a sad state of affairs!!!

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    Customer satisfaction rating
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    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020