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[Resolved]  HP Gas (Twin City Gas Agency) Secunderabad — NON SUPPLY OF GAS CYLINDER

Dear sir,

I am an Indian Army officer residing in secunderabad. I have a gas connection with Twin city gas company with consumer number 530745. The last delivery of cylender waw 03 Apr 2009. I was on leave from 15 May to 18 Jun 09. On rejoining from leave I booked a cylender on 23 Jun 09. After a week I again remained them for the cylender and they promised me to deliver the same on next day. In between the cylender which was in use also become empty on a saturday night. I could manage one cylender from our officer mess. On July 06th again I gave a call to the agency and they promised me to send the cylender on very next day. Again there was no response. on 31 Jul I again reminded them for narating all the story and they promissed me to deliver the cylender on 03 Aug 2009. They have not turned up till 05 Aug 2009. when I spoke them on 05 Aug 09 they sopke me very ruthless and told me that there was no booking made by me. I can produce the details of call made by me from my land line telephone bill. Now I am managing wiht kerozine stove which created an embarrasment for me. If no action is taken, I will give a complaint to the consumer forum after 07 Aug 09 if the cylender is not delivered at my residence. I will also give a complaint to the Anti Curreption Beuro to check the details of delivery by the agency after the above date

It is therefore requested to take necessary action forthwith to avoid any further complications

yours sincerly

Capt Vijay
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet

Comments

Twin City gas co secunderabad/Hp Gas — Poor service

Hi,

I tried to book gas for my home through phone, either nobody attends or you will hear busy tone.
I tried whole day but no response atlast i got connected and he says i have to call again on 30 th April 2009 to book the gas as it 20 days is not over.
My cunsumer no : 513666
Called on 20, 21, 22 April 2009.
I request concerned authorites to take immediate action to rectify the problem or else change the service provider.

Anticipating your action

regards
Sunil kumar
I absolutely agree... it is almost impossible to book for a refill over the phone. Repeated complaints have not resulted in any improvement.

Twin Cities Gas Company — Non-Delivery of Cylinder

To whomsoever it may concern,

We have requested the delivery boy of Twin Cities Gas Agency, to deliver the cylinder the very next day, as we were not able to take it at that time.

But despite several several personal reminders, the delivery is not yet done. They do not respond over telephone......

Just look into the concern and have it delivered soon.
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Dear sir,
Are we sub mitt any documents to new scheme of supply of Gas cylinders.

Thanking you,
Your customer

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    Hindustan Petroleum Corporation [HPCL]
    Customer Care Service
    Customer satisfaction rating
    46%
    Complaints
    3291
    Pending
    0
    Resolved
    1500
    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
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