[Resolved]  HP India — No receipt of gift!

Hi,

Here is what my initial problem was:

My name is Janice D'souza. I am an entrepreneur and own a Pavilion dv2601tx notebook. My HDD crashed and I gave it to the HP authorized service center at Dadar (SIMTECH) for replacement on 29th October. It is under warranty. I backed up the content myself, since HP does not offer support in that area anyway. This is the second time the HDD has crashed in one year. The last time this happened just a month after purchase and was under case no. [protected]. Along with this complain there was another problem that has started occuring just a few days prior to the HDD crash, i.e. the display screen would not come ON many times when starting or restarting the computer after windows came on. The computer could work and the screen would even show the DOS screen but once windows came on it would be just blank and sometimes would start working after sometime and at other times need to be restarted after emergency shut down. The engineer checked the laptop and called me confirming delivery of the laptop on 3rd November however since the recovery DVD that came with my purchase was a Hindi one, he said I would have to order the DVD from the HP helpline and once couriered to me only then would he be able to install the original drivers, OS, etc.; until then I could take back my laptop and work on temporary software. Since my business requires my to be able to work on my laptop and since there was no other choice I had to agree. I ordered the DVD and it was registered under the same case no. [protected]. I also asked that the order be sent to my office address so that it is ensured to be collected. After collecting the laptop, I realised that the screen problem had not been fixed. I called the engineer who then said he will take care of it when i resubmit once the recovery DVD is received. Again, I was furious since it meant that I would now have to leave my laptop again for a couple of days. How can HP be so inefficient? But that's not it.. While I place the order for the recovery DVD on the 1st of November, it has still not been shipped to me and when i called the helpline to inquire they gave me the consignment no.[protected]overnight couriers). On calling overnight I learned that that consignment number does not contain any order sent to me. It was for a lady in Delhi, while I am based in Mumbai! So, now I am 15 days away from my warranty expiring and HP has not only ruined my peace but not even solved my problem!! This is the worst service and attention such a big brand can give its customers. I will take this up in consumer court if I have to, but this time I am not going to be quiet about how irresponsible and uncustomer friendly HP is as a company.

Following this, HP support contacted me. However, they are so bad with service that my problem is still unresolved and their promises are all fake. Kindly read the email thread below to understand details of the case (Post the below email exchange, I had a telephonic conversation with the HP support personnel, Shweta, who was most unreasonable in either helping or emphathizing with the situation. After having goofed up with the courier AGAIN, when i requested that a service engineer be sent to collect my notebook and fix all the issues and drop it back since I did not have the time to waste any more business days on solving this issue than I already had, I was flatly refused and the reason sited was that no service is available out of warranty. But my warranty period has not even expired yet and besides, I logged my complaint over a month ago and the issue are still not resolved. How can you throw the warranty time stamp at me??):

Hi Shweta,
I followed your instruction and although it did work, here is the error I get:

'This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs.'

Please see the screen shots attached. This is absolutely ridiculous!! Can't your company get anything right?? I have just 7 days left for my warranty to expire and this is a problem I submitted a month ago! It's just a money making racket to ensure customers purchase extended warranty.

Also, please note that my notebook came with 'Windows Vista Home Premium' and NOT Home basis. It was a licenced version and I expect to get the same back. Also note that I have only received the OS recovery DVD and NOT the drivers DVD.

- Janice.


- Hide quoted text -
On Tue, Nov 25, 2008 at 3:25 PM, Janice Pearl <janice.[protected]@gmail.com> wrote:

Thank you for sending me these links. However, before I go ahead to install these drivers, I need to run a System Recovery from the DVD that I received yesterday. The DVD says 'To begin, insert the disc into the optical drive of your computer and follow the on-screen instructions.' However, the DVD does not autorun on insertion and I am getting nothing.

Need assistance ASAP.

Thanks,

Janice.


On Tue, Nov 25, 2008 at 3:22 PM, Masur, Shweta Krishna <shweta.[protected]@hp.com> wrote:

Hello Janice,

As per my discussion, please install the Video driver and BIOS update from the web-links provided below:

1) BIOS:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-64640-1...⇄

2) Video driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-53765-1...⇄

Regards,
Shweta

From: Janice Pearl [mailto:janice.[protected]@gmail.com]
Sent: Sunday, November 23, 2008 6:07 PM
To: Kumar, Mithun (Assisted eSupport)
Subject: Fwd: Regarding Case ID : [protected]

Hello Mithun,

Any updates on this case? My warranty expiration date is just around the corner...!

Janice.
[protected] Forwarded message[protected]
From: Janice Pearl <janice.[protected]@gmail.com>
Date: Wed, Nov 19, 2008 at 11:55 PM
Subject: Re: Regarding Case ID : [protected]
To: "Kumar, Mithun (Assisted eSupport)" <mithun.[protected]@hp.com>
Hi Mithun,

Thank you for following up and for the update. The following is the issue I am facing and was facing since at least a week prior to the HDD crash and before submitting my notebook to SIMTECH with the complaint (I would like to repeat that this problem does not happen all the time. It is only seen sometimes and hence a little difficult to diagnose. I had explained it exactly as below to the engineer who prepared my job sheet at SIMTECH on Oct. 29 however, inspite of explaining this and his confirming that he understood this matter was overlooked.):

1. When the laptop is put into hibernate or sleep while it is ON, on wake up or power ON the laptop comes ON but the screen stays off. Most often I need to perform an emergency shutdown and restart and keep my fingers crossed that it comes on this time; at other times the screen automatically comes to life after a while of constantly pressing keys on the keypad.
2. At times (this is less frequent), the same problem occurs at Startup. What is funny is that during Startup, before Windows loads, the screen works, since I can see the DOS screen, but once Windows starts loading the screen goes dead (but you can HEAR windows come on)


Do let me know if you need any more information or details on the issue.

Regards,

Janice
On Wed, Nov 19, 2008 at 6:42 PM, Kumar, Mithun (Assisted eSupport) <mithun.[protected]@hp.com> wrote:
Hi Janice,

Greetings!

Hope your day went well today. I have been following up your case. The service center which you visited is below:

Simtech Computronics Pvt Ltd
Gala No 10, 11 Apple Plaza
Senapati Bapat Road Dadar(West)
Mumbai
400023

Could I have a brief description on what you are currently facing with this unit in respect to its display?

According to the case ID, the HDD was faulty and has been replaced. Please let me know if the display had the same issue prior to the failure too.

I am still awaiting a response from the Site Incharge . Also, I have logged an order for your Recovery CD's (a fresh one). I am awaiting the AWB No for this. Which I will keep you informed with latest by tomorrow.

We will surely have good progress on this by tomorrow. I apologize for the delay in contacting you. Just wanted to make sure that I personally covered all of this.

Best Regards,
Mithun Kumar
Supervisor - APJ PSG eDelivery Operations

HP India — Non receipt of gifts even after eight weeks

I purchased a compaq presario laptop on 20th sep 2008 and sent the necessary documents alongwith a demand draft of Rs.999 to HP redemption cell, First Floor, A-2, Okhla Industrial Area, Phase 1, New Delhi to avail free gifts under HP/Compaq presario notebook student offer. Redemption code no. JGE2SJEEPO was alloted to me and confirmed by E mail . It was assured that after receiving the required documents gifts will be sent within six weeks.
I regret to inform you that till now I have not received my gifts-option (a) Back pack and Creative MP3 player. It is informed by my bank that Rs 999 has been paid on 31 oct 2008.
In my opinion this kind of delay and that without informing any reason cause a big question on the reputation of a company like HP. Moreover no reply is given about the redemption status of my query to [protected]@solutions-intg.com
I hereby request you to put the matter before the company to fulfil the commitments made at the time of selling the product.
with regards,

Ayush Sachdeva
Amity University
NOIDA (Sector-125)

hp book — v3225au not working,

hello! my name is vipul s. bambhaniya. i have purched a hp notebook v3225au.which serial no. is 2CE7220S9B. i am suffering because of it's bad service. i have register a complain case in support center, which case id is [protected]. when i purchesed it it had work nicely till 6-7 monthes, then it has got a problem that"POWER ON BUT NO DISPLAY" i have changed system bord three time, last time it has worked for only 4 days, though they have changed four part system board, hard disk, battery, lcd. what is the reason?????????????? if that noke book has got problem 4 times in a year what is it's future. now i have inwarded it into service center in ahemdabad, , , , but i will not outward it. i am applying for change it...i dont want V3225au or any AMD procesor borad. if i can't get any support about it i will have to get support from indian consumer court.so, please contact me [protected]. or as in reported in my case id. for more detail refer case id [protected].

I ve bought a notebook PC from HP a month before and it was installed with windows vista homepremium 32 - bit by default. It is ok. . . .and good. . . .but eventhough I have the basic requirements I am not able to install CATIA V5R18 in this OS. . . . .Then I ve planned to install the same CATIA using XP pro as platform which is recommended to do so. . . . .Here I have the problem that
1) No other OS set up CD was provided by HP
2) No driver back up CD was provided
How to handle this situation???? Will HP support me for this problem???

hp pavilion dv2601tx — windows xp installation

hello sir u tell me which windows xp service pack can support in hp pavilion dv2601tx without using any external floppy drive give details about this

Hp is Biggest Cheater, I have also experience with printer 1000 series, I gave me bill more Rs. 10, 000/- but when I go for second opinion printer was repair Just in Rs. 600/- only If any body want to proof then also mail me I will send

Hewlett Packard — Non-Receipt of redemtion goods

HP had announced that on purchase of HP Pavillion Notebooks, customers can get a Philips 5.1 Home Theatre System by paying 1499/- extra.

We have done this and despite lapse of 3 months, we have not received our gift and now the said Telephone No[protected] is not responding since 10 days.

It seems to be a fraud promotion by HP and the culprits should be brought to book and penalised and punished, as also we should be compensated for the excessive harassment, wastage of time and inconvenience plus the unnumerable STD calls made from Pune for follow up in 3 months.

very very bad, jute, fruad. can anyone moveto consumercourt, i will also join
lakshmikanthan

Last 3 months has been a tough ordeal for me with HP India.Mistakenly i chosen HP Compaque Pressario laptop after getting the false commitment from Dealer for personnal use instead of dell and gone ahead and purchased it on February11th 2009 from a HP Reseller in Kolkata.

My model number is CQ40-145TU
Serial Number : APE CND8360W03


Redemption Code: 3SC7ORNBE4

i applied for Digital camera redemption offer on 20th of February 2009 and all the necessary documents plus Rs 1299 Demand draft vide ddno: 210445 dated 13/02/2009 payable at Delhi favouring SOLUTION INTREGRATED MARKETING SERVICES PVT. LTD.

Till date ( 15/04/09 )I have not got any confirmation of from Hp Redemption cell . After couple of phone calls today I got reply that my gift is in hold as I have not send the original cardboard cutting bu the t the funny thing is that my DD get encashed.

ITs clearly shows the case of cheating and Fraud. But I will sure to drag this matter to end and for that if I have to spend I will

i really feel pity for HP brand, the people looks after hp here in india doing great job in destroying it faster.

(Note:i dont expect HP india to change dramntically after this, for them the customer is god only he pays the money for purchase once the purchase is done they just erase them from their services.Good work HP India, thanx for such an excellent fake promotion)

www.hp.laptoppromos.co — Non receipt of gift

I have purchased a HP laptop on22.01.2009 and the retailer (ConcordeComputers) told us that we will recieve a 8.2 MegaPixel Digital camera after paying a cheque or DD worth Rs.1299/-.. I had sent the DD on 28.01.09 but it was returned back to us with the note that name was wrong, we have corrected the same DD and sent it back on 28.02.2009. We have to get the camera still..Kindly do the needful immediately in this regard. My kindly mail me immediately
My redumption code no is P91DE24HPI.

sir i have purchase laptop on 31.12.2008 CQ60 104-tu, and send copy of purchase invoice, bar coded sereial no. sticker original and DD 1299.00 . But have not receive the free gift.Please look into the matter and solve it .
Awaiting for your reply.
thanking you,
wilson prasad.
c/o Manoj jaiswal.
ln-6, qr no.195
kasidih, sakchi, jamshedpur
jharkhand-831001.
ph-[protected]

hawlett packart — non receipt of ups offered by hp on purchase of computer

sir, i have purchased a compaq computer of hp company on 10/02/2009 through their authorised dealer
media infocom of bharuch(gujarat). i was given assurance that if i shall send them rs 999.00 as handling
charges for their offered gift. they had offered to give printer, copier cum scanner as well as ups to me
i have just received a printer, copier cum scanner but have not received ups offered by them,
dd has been sent to scheme co-ordinator hp now or never desktop offer c/o innnovative incentive and events pvt ltd scf 13 2nd floor, sector 7c inner market chandigarh 160019 U.T. please take up the matter with the company to look in to the matter at the earliest. please say them to stick with the promises being given to their customers.

We had placed an order for 10 Desktop PCs and 10 nos Printers (Model HP3005) on M/s Vaishali Enterprises, Jaipur in march 2009 after obtaining authorization from HP authorised personnel. The firm had supplied Desktop PCs but have shown inability to supply the printers stating that HP is not providing the Printers to them. Can I know what is the actual trouble. These items have been purchased on DGS&D rates. Thanks. AK Sharma

HP India — NON RECEIPT OF PROMO DIGICAM

I had purchased a HP pavilion Laptop and claimed a promo digicam in Nov'08. Immediately there after I had sent a cheque for Rs.990/- for shipment charges which got debited to my account. On enquiry with HP Promo they promise to send the Digicam within next 10 days every time but I have not received the digicam till date. Pls help me as I think reputed Companies are cheating people like us. the text of registration is attached for your ready reference:-



"HP Pavilion Notebook Digicam Offer‏
From: HP Redemption Cell ([protected]@solutions-intg.com)
Sent: 10 November 2008 16:47PM
To: [protected]@hotmail.com

Do not reply to this email

Dear DEBOLINA,

Thank you for registering your product. Your redemption code is ( RXGWV9364X ). Please send below documents to HP Redemption Cell (visit http://www.hp.com/in/laptoppromos for address and details).

- A copy of reseller purchase invoice of the eligible system

- barcoded product serial number sticker (original) pasted on the cardboard packaging.

- Demand Draft / Cheque of Rs. 990 payable at New Delhi towards handling and processing charges.

Thanking you,

HP Redemption Team"

i have submitted dd & other documents on 16 jan for the gift of offer 5.1 philips home theatre
but after six months i hae not recieved the gift .
my product serial no of hp laptop is cnf8381rxr
redemption code is cx352vwhyn

hello sir,

i have purchased one laptop i.e. COMPAQ PRESARIO LAPTOP CQ40-108TU from the shop i.e. MICROPORT PC WORLD, DIVISION OF MICROPORT INFOTECH PVT LTD, NO.4 / WELCOME PLAZA, 3 RD CROSS, P R LANE, S P ROAD, BANGALORE - 560010, vide their invoice no 22239/PCW/08-09 dt 10 jan 2009.
i was assured of a free gift of digital camera from the above shop, during purchase. but till date i have not recieved any gift or corresspondence from them.
they have also made me to send/pay an dd of rs 1299/ fvrg 'SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD.' vide dd no 909494 dt 09022009 of corporation bank, payable at delhi . this dd has already been encashed by them, but till date i have neither recieved any free gift nor any acknowledgement from them.
MY REDEMPTION CODE FOR REGISTERING THE PRODUCT IS - MPTZD6FSOZ
sir please take up my this complaint and help me in getting my above said free gift.

thanking you
your faithfully

s raghavendra

HP India — Non receipt of free gift -Motorola Smartphone moto QB worth Rs.13,887

This is to bring to your kind attention that I have purchased one COMPAQ laptop - CQ40 - 330TU on 19.05.2009.Having serial no. - CND91436 HK. . But till today i.e. 10th September 2009, I have not received my esteemed gift i.e. MOTOROLA SMART PHONE MOTO QB worth Rs.13,887/-
As required I have sent all the documents mentioned along with a demand draft of Rs.3999/- dated 10.06.2009, DD no. - 094388 on Syndicate Bank, New Delhi in the name of solutions integrated marketing services pvt.Ltd.

An early action will be highly appreciated.


Thanking
-Radhika Khaitan

May send the information on my E-mail ID i.e. radhika.[protected]@rediffmail.com

This is to bring to your kind attention that I have purchased one COMPAQ laptop - CQ40 - 423TU on 25.09.2009.Having serial no. - CND9312VKL . But till today i.e. 02th NOV 2009, I have not received my esteemed gift .
As required I have sent all the documents mentioned along with a demand draft of Rs.5499/- dated 25.09.2009, DD no. - 524170 on State Bank of India, gaya in the name of solutions integrated marketing services pvt.Ltd.

An early action will be highly appreciated
THANK YOU.
SAGAR KUMAR

Sir,
Its more than 4 months since i bought a hp laptop.I bought it on28/06/2009.Im a student in calicut medical college.As you assured in your advertisements aboutNOTEBOOK STUDENT OFFER-MOTO ROKR, I being elligible applied for it.My redemption code isE5MVHVINT6.Then I sent you a draft of RS 5499, along with all needed documents u asked on 7/07/2009.DD serial number is 794057 dated on 6/07/09.Along with that i sent you my students identity card's copy, serial bar cord.my serial number is (S)CND9062W75 and photostat of my invoice.After that you assured to deliver the gift with in 6 weeks.I got my claim registered on 18/07/09.and my file number is 118991.I didnt got my gift by the time u asked for and I complained in your website.First I wrote you a mail in redemption support on 13/08/09.my ticket number was #ZHK-808151, For that you replied me by asking 2 more weeks for me to receive my gift.I waited one month.But i didnt got.Then on 14/09/09 i again wrote a mail to redemption support.my ticket number being #FCA-592003.For that you replied me that the address i gave you is not reachable by your courier service.On 15/09/09 itself i resubmitted a new addressThen you mailed me that my new address is updated.And on last 17th september again i remembered you.my number was #EWE-759944. For that you replied me that i will receive my gift within 7-10 days maximum and within that you will dispatch my gift.Again i remembered you about it on 23rd september.the number was #YLJ-331322.But sorry to say that again it was a false promise as i didnt even received dispatch note of it neither in my mail or mobile number even after 10 daysThen on 28th and 29th september i complained to 3 departments from your website.My ticket numbers are #VJJ-431127, #TTE-216961, #ARF-818934.For that i got a shocking reply from you saying my address have to be changed again.And i resubmitted with a new address.on 1st october you mailed me that my new adress is again updated.Following that i went and complained to focuz computers from where i bought the product.they ensured their all support
.Sorry to say that this is not we expected from a quality product like HP.My frnd who bought a lenovo laptop aftr my purchasal has got a black berry mobile within the time they told.He got it by 5 weeks.Here its 4 months and yet i didnt got it.and my parents are very angry to me as it was my personal choice to select hp pavillion.So I humbly request you the do the needfull and there by i will get my gift as fast as possible.Please do the need full

thanking you
MIDHUN.K

I bought an Hp laptop CND94842T8 in Srinagar on[protected] and was told by the seller that there is an offer of a Videocon LCD TV .After buying the laptop I wrote to HP about it and was told to send the documents along with the Draft for Rs 9000.i registered on HP site and got the redemption code S9S22NEKGG and after that I sent all the documents like invoice, bar coded serial along with the Draft on 6-1-2010 which was received on 8-1-2010 by HP.After that when I wrote to Hp about it I was told that they have received the documents and payment has been realised and the LCD TV is approved and same will be sent in 8 weeks time.some time back I also got an sms that delivery of TVs has started and I will soon receive it but despite a lapse of almost 3 months it has not been sent. Now the latest I have received is a shocking email from HP that the LCD TV cannot be sent to Srinagar and I should provide a Jammu address. Since Jammu is 300 kms from here and I have no address there I requested them to either send me my Rs 9000 back or if the problem is with my address in Srinagar (since not all couriers are willing to come to our area as it is 12 kms away from centre of Srinagar city) I provided them an alternate address which is in the heart of Srinagar and where every courier service is available.Now neither are they sending me the TV nor is my payment being refunded.kindly help.