[Resolved]  HP - Laptop — Extended Warranty Documents

Dear Sir/Ma'am,

We purchased a notebook bearing sr. no. CNU8481JLQ product no.: FR994UA from Best Buy USA, now its AC Adaptor has stopped working so we contacted to HP Customer care (RT Outsourcing) in Agra, according to them this notebook is not cover under warranty. However we have already get changed its parts previously also through Agra customer care. HP warranty status check website is also showing the warranty period till 01/15/2010, after that we have contacted on ph no.[protected]HP Case ID #: [protected]) and they advise to contact US technical support through chat, and US technical support clearly assured us to change our adaptor in India and provided the case number through a mail as below.

Waiting for your kind support. Kindly advise and change our adaptor ASAP, as our daily working is suffering due to the same.

Kindly give me your contact no. in return mail.

Thanks & Regards

Ravi Verma
[protected]

[protected][protected][protected][protected]

----- Original Message -----
From: [protected]@MAIL.SUPPORT.HP.COM
To: [protected]@sharmagroup.com
Sent: Tuesday, July 20, 2010 6:09 PM
Subject: HP Total care follow-up


Hello Ravi,



This e-mail is a follow-up of incident regarding the AC Adaptor replacement.

I understand that the AC Adaptor of your notebook has stopped working. Your notebook is under warranty till 01/15/2011.



As your notebook was shipped with the global warranty, I recommend you to contact India local HP Support. They would help you with part replacement.



Here is the case No: [protected]

We are committed to helping you with any questions you may have about your product. If you would like to attempt another Chat interaction, please visit the following HP Web site:

http://welcome.hp.com/country/us/en/contact/chat_1.html

If you still have problems connecting to a Chat session, you can contact us through e-mail using the following Web site:

http://welcome.hp.com/country/us/en/contact/email_1.html

Follow the on-screen prompts to navigate to the E-mail form and enter your information.

We look forward to hearing from you, and hope to be of future assistance.

NOTE: Please do not reply to this e-mail as the source inbox is not monitored.



Regards,



Harry,

HP Total care.

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