[Resolved] Hp Laptop — MOTHERBOARD FAILED | |
I bought HP laptop (dv 6735 ee) for Rs. 55,000 and after using for less than 2 years, the Laptop stopped working permanently. I gave the laptop to the HP authorised service centre at Dadar branch (SIM Tech). However, as per their opinion the system board mother board need to be replaced in the laptop. !! So, I have to again shell out 50% of the cost of the laptop to just replace motherboard. If the mother board is to be replaced in just 19 months, it means the HP laptop quality is poor quality. I was reading the blog on the net and was shocked that the HP customers are facing the same problems. The HP USA technical officer has admitted (reply on my email) that the laptop fan inside is faulty. I request you to spend some time reading the blog. Incidentally, I came across with one of MBA student in SIM tech. He was claiming 120 out of 150 HP laptops are not in working condition less than 2 years of purchase. I am indeed disappointed with the product and services of the HP. The service centre charged Rs. 300 to diagnose the problem in the laptop.!! It is more than the fees charged by the general physician.!!! If you are in my place do you pay Rs. 300? Pl. let me know your frank opinion. I am not going to recommend the HP laptop to anyone. I think HP is fooling people by selling poor quality laptops.I think I need to go to consumer court. I have faced lots of mental harassement in this process. I am really fad up with the HP laptop and services. I know you are going to keep my email in the corner as you are of thick skin HP officers. A disappointed customer of Hopless Poor (HP) Laptop Mumbai [protected] [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I agree to...
38%
Complaints
4974
Pending
0
Resolved
1860
View all 4974 HP India reviews & complaints
+91 80 2612 9000
+91 12 4234 6992
24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
View all HP India contact information
i too have an hp laptop and the same problem happened to me.
and now they are saying there is no warranty also.
i thought of shelling out 5k for warranty and 18k for motherboard so i can stay in peace with my laptop for at least an year but warranty is not an option.
so is it worth paying 18k for motherboard with only 90day warranty?