[Resolved]  HP Pavilion Laptop — Want to extend warranty

HP Pavilion Laptop — Unreasonable Time for Replacement

I took my HP Pavilion Laptop model No. Dv2700 Series, S/N : 2CE80814D5 to the HP Authorised Service Center, Ashtech Infotech Pvt. Ltd (Tel :[protected] at Mahalaxmi, Mumbai on July 2, 2009 for changing my Battery Pack as the same was detected as faulty by the HP Battery Check. The said laptop was under warranty as I had purchased it from Laptop Shop, Koramangala, Bangalore (An authorized HP reseller) on July 5, 2008.

Initially, the Service center refused to lodge my complaint as they claimed the warranty period was expired, however, upon presenting the original invoice, they said that they would sent the matter to HP for warranty verification and if verified that it is under warranty, they would replace the battery. This procedure of "verification" took about a week, which is hard to explain. Nevertheless, HP later reverted back to Ashtech saying the Laptop is under Warranty and the battery needs to be replaced.

However, till date, they have not provided the service center with a replacement battery claiming that they don't have it in stock. Despite several reminders and phone-calls, the battery has not arrived yet. Finally, one Mr. Manish Kishnani of HP (Tel :[protected] said on 21.07.2009 that the Battery has been dispatched from Bangalore and he would provide the replacement battery as soon as it arrives in Bangalore. A week later, I find that they Battery has still not arrived and Mr. Manish and people at HP are unresponsive.

I am a student in Bangalore, and my college has commenced already. I missed a whole precious week of classes because of the assurance given by HP that my battery pack would arrive latest by 23.07.09. In any case, a month's time is too long by any reasonable standards for replacing an ordinarily available part such as a battery pack. This kind of harassment and duress dished out by a Company that calls itself a premium brand is highly reprehensible. I am still awaiting for my laptop battery. I am afraid I'll have to go back to college without a fully functional laptop which will greatly affect my productivity there.

Kindly assist me in this regard, so that I will have my laptop battery ready atleast by the time when I next come down to Mumbai for a short time i.e. between 13th to 16th August 2009.

HP Pavilion Laptop — Incorrect Warranty Period

Hi,

I bought a laptop from HP showroom, in Forum Mall, Bangalore on 31-Jan-2009, having proper bill and all the details.

I claimed a problem of battery not charging due to motherboard issue (as HP service center told) on 20-Oct-2009, they said my machine is out of warrranty since the machine was manufactured on 15-Oct-2009.

They said they cannot go with the bill, but only with thier details.

Q, if i buy a machine after 1 year of manufature, is it out of warranty on the day i bought itself?

Is this the rule in India?

kindly guide,
Seban

HP Pavilion Laptop — poor response from HP India

i purchased a laptop from dubai(HP Pavilion dv6). just after using it for 4 days i turned off the laptop and when i tried to restart the same it switched on for 2 secods and then went off. i called hp customer care they stated that this model has not been launched in india and they cannot replace the spare parts , they asked me to contact the parent country.
the laptop comes with international warranty as per HP website.they tried every trick possible but it did not help.
serial no : 5CH108035Z
senior official : Sarabjit , bangalore


i want an immediate reply