[Resolved] HP Pavilion W5160 IN — HARRASED BY HP SERVICE. | |
SIR/MA'AM , I HOPE SOMEONE EVEN LOOKS INTO THIS MATTER... I AM WRITING HERE FOR THE FIRST TIME ..HOPE I GET APPROPIATE HELP ... I GOT HP PAVILION W5160 IN TWO YEARS BACK .. MY PC HAS 3 YEARS WARRANTY .. (1 YR BY COMPANY AND 2 YRS EXTENDED - I PAID FOR IT) .... MY EMAIL ID [protected]@gmail.com AS SOON AS I GOT MY NEW MACHINE , AFTER FEW MONTHS I FOUND , ONE OF THE SOUND PORTS WAS NOT FUNCTIONING CORRECTLY .. I CALLED UP HP CUSTOMER CARE ..AND THEY SAID WE WILL HVE TO REPLACE YOUR ENTIRE MOTHER BOARD AS WE DO NOT HAVE ANY ARRANGEMENT TO REPAIR JUST THE AUDIO PORT.... A MAN CAME AND REPLACED THE MOTHER BOARD .. ALL WAS WORKING FINE .. AFTER SOMETIME I FORMATTED MY PC .. AND I FOUND THAT , SOUND DOES NOT COME ON RECORDING IN MY TV TUNER CARD .. I CALLED HP CUSTOMER CARE AND THEY AGAIN BROUGHT A MOTHER BOARD DEFECTIVE AGAIN THIS TIME ALSO.. .. IS THIS THE QUALITY OF HP PARTS ?? I HAVE PAID FOR THE EXTENDED WARRANTY AND THEY BEHAVE AS IF THEY ARE DOING ME A GREAT FAVOUR ... THEY BRING RECYCLED PARTS EVERYTIME .. AND 3 TIMES IT HAS TURNED OUT TO BE DEFECTIVE ... I HAVE LOST FAITH ON A COMPANY LIKE HP AND ITS PARTS .. I HAVE SUFFERED A LOT PROFESIONALLY DUE TO HP AND I WANT THE COMPANY TO COMPENSATE FOR IT IN TERMS OF MONEY ATLEAST ( THEY CANT GET ME THE TIME BACK ) AND ALSO REPLACE A NEW BRAND MOTHER BOARD FOR MY PC .. NO RECYCLED PARTS THIS TIME .. ITS ALL GOING ABOVE MY HEAD NOW..PLEASE HELP ME .. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
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