Show menu
FAQ FAQ Categories Categories Sign in Sign in

[Resolved]  HP, Pavillion Dv5 1102tu — Immediate replacement of the defect spare part or replacement with new laptop


I am studying MBA in NIT Trichy. I bought HP pavillion DV5 1102 TU laptop on 31st October. I could use it only for Two months then it was found defective of mother board. I gave it for servicing in HP service center. It has been under their cutody tfor more than one month. Their reply is that the spare part for the laptop is not available in India. whenever i call and ask them about the stutus of the latop they say "whenever the part will be available we will inform you". I dont'n know why they are delaying so much. I have so many works to do like assignment and other things. and it is dicouraging response from the company. I bought it with premium price but i am getting this kind of servive. Suppose i would have invest money i could have earned much money. really this is disgusting and erresponsibility from the company.

Please solve this proble. whether the laptop should be replaced with new mother board or new piece of laptop sould be provided to me. I request you humbly, please solve my problem.

Thanking you,

Yours sineserly,

Ajit Kumar Majhi
Coral Hostel Room No 43,
NIT, Trichy, Trichy-620015
Complaint marked as Resolved Aug 14, 2020
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    HP India
    Customer Care Service
    Customer satisfaction rating
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View Full Information