HSBC Bank Credit Card — Funds Transfer to the Other Card without my concern

 
2 Reviews
India
 Deepak Grover
I have a HSBC Bank Credit card; I was using that card regularly and paying all the outstanding regularly but few months before I had received a credit card for the same bank with lower limit without my concern. I shocked why that card bank has sent to me, but I did not use the new one. After few days I used the older card for Rs. 30000/- Appx. in two or three transaction in a same day and than I recd a call from HSBC credit card for confirmation that are you doing these transaction or not and I replied yes I did.
But before completion the period of statement I have recd a call from the bank banglore office that you have used your credit card (new One) with over limit and you must paid some amount immediately in account of new credit card., I shocked and replied that I did not use that card at all but without understand my word the telecaller said we can not do any thing, we have made remember call to you first that you have used this card if you said we will blocked the card immediately but before the blocking you have to pay all the amount due on this card. Than I said firstly block the same immediately than I will see what I should do.

Than I called to customer care to find out what did happen on my credit cards than I came to know that my old card has been cancelled without any reason and some amount of that card has transfer on my new credit card and how could all these things happened, no body knows neither the customer care tell caller nor the officer and one thing they had said that it all happen at their end but why they don't know, than I asked what should I do they said please asked to Mr. Pandey who is at their noida branch than I called to Mr. pandey and told all the storey but he also did nothing to solve the problem and I am not receiving any statement from the bank from this episode but I recd a some calls from recovery agents they told me that bank is putting some heavy charges regularly for not receiving the payment and also advice me that please don't pay any thing without clear all the things because Mr. Deepak you are not faulty at your end bank should resolve the issue.

Please help me and let me know in which account (Credit Card) I should pay the amount which I had already used.
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Hi All,
Dear Sir/Madam this is regarding a payment made to HSBC
Credit Card no [protected] from 2007 I utilized around 18k & I have not received any statement up to 1 year & I have follow up with customer care & I took email statement almost they have charged 28, 000 & one of call center lady called me for recovery that amount I told her for settlement & they have agree to give settlement of Rs 15, 000 into 2 installment that in the month of September 2008 dated on 29th & I have paid 29th Sep08 7500 & 30th Oct08 7500 & I got final settlement letter that fine.



After 1 year on 28th Oct 2009 one guy called me (Akash from HSBC) he told me I have received your final settlement letter you need to pay Rs -2000 if not we are going to file the case in court ( before that he black mail me like we will go to you house & shouting with your parents ) Cleary I told him I have settlement letter why should I have to pay for this, he told you paid the amount after cutoff the date that was 29th sep08 but second installment you paid 30th Oct2008 that was cutoff the date but never told when I ask for settlement . They have agreed to done the settlement also. I have paid 2000 rs for account close also after I called Akash (hello sir don’t wast my time you can check next month) this is response I got from Akash. (First of all once I took the F&F letter why should I have to pay again ) upto 1 year I never got any call or statement . Akash called me after 1 year that to collect for 2000 rs.


Still today no any communication about account status.


Please provide account status as well what is the value for F&F what I have paid 29th Sep08, & why they have collected 2000 rs with me.



Please response any one with your free time (please spend 10min for this case.)

Kindly find attached copy of F&F settlement letter.

Thanks & Regards,

Prasad

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    HSBC Bank Credit Card - Funds Transfer to the Other Card without my concern