[Resolved]  HSBC Credit Card — about the status of my credit card

hi,

I call below no, for inquired about what these charges are deducted, he said he does not know that. This is "Legal" department. And I have to pay the charges. I said you must listen to my complaints before even asking me about the payment. He said that he does not time. When I said its OK, he can disconnect call.

I am requesting you kindly treat my policy has cancelled and returned the money what has been debited in my statement

plz forward this mail for right person who help me for wrong charges given by HSBC

Thanks
Raghavendra



--- On Tue, 4/28/09, CustomerSupport <[protected]@TATA-AIG.com> wrote:



From: CustomerSupport <[protected]@TATA-AIG.com>
Subject: RE: Cancellation of Tata Aig Policy
To: "pop top" <[protected]@yahoo.com>
Date: Tuesday, April 28, 2009, 3:02 PM


Dear Mr. Mandal

Thank you for your e-mail to us at Tata-AIG and regret the delay in responding to you.

As per your mail received may we request you to kindly forward the scan credit card statement to enable to assist you further.



For further queries please write back to us or call us at[protected].

Regards,

Mr.Divyen Sonavia
Customer Support Team

Tata AIG General Insurance Co Ltd.

To know more about our products & services, you can also contact us through any of the following options


§ Call us at[protected] or from a BSNL/MTNL landline call at[protected]
§ Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093
§ Visit us at www.tata-aiggeneral.com




[protected][protected][protected][protected]

From: pop top [mailto:[protected]@yahoo.com]
Sent: Sunday, April 26, 2009 11:53 AM
To: CustomerSupport
Cc: [protected]@hsbc.co.in
Subject: Cancellation of Tata Aig Policy



Dear Sir

Sub: Cancellation of Tata Aig Policy (Credit Card/ Acc. No:[protected])


I am brining to your kind notice that I have communicated regarding cancellation of the above policy starting HSBC card hold, but unfortunately, your bank has been directly deducted amount from HSBC credit card with out my permission. I surprised, till date I have not received any statement from your side for depositing the amount. At the last minute, I receive a information from HSBC banking and inform to pay immediately.


I am requesting you kindly treat my policy has cancelled and returned the money what has been debited in my statement.

Please do not generate statements in future with premium.
In this regard your early action will be highly appreciated.

Thanks & Regards

Raghavendra Mandal

Acc. No:[protected]




IMPORTANT NOTICE:
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I had applied for HSBC credit card last year 2008, with in few day there was call from Hsbc If I want to clear my other bank credit card payment
I told yes & with in few day I received Rs.3000/- cheque & bill of 3000+500++500+800( insurance tata aig) .
I immediatly called to your call center & came to know that I made mistake, when asked I dont want this cheque (of 3000/-) they told me
to surrender cheque to local HSBC brach, They also promise me total charges will be deduted but not the 800/- which is for insurance of TATA AIG

Finally I surrender cheque of Rs3000/- & credit card to Borivali branch

Next bill I received with 800+ other charges, I again call to yrs center they promised me that Next bill will be proper
But now the bill reached above 4000/- without using CARD,
ONE fine mornig there was call from YOUR HSBC DELHI branch ( DURGA SHARMA Tel:[protected] saying that she is calling from recovery department
& we r ready to do settelment .I told her to send me settlement letter But she cheated me by saying its not possible for her to send settlement letter untill I pay the amount of Rs.2150/-
I told her again I need some confermation, I was unaware that Durga sharma is cheating & I made the payment on 15th april 2009
Untill know I have not received any letter of settelement from HSBC nor Durga sharma is avialable on phone
today i recievd bill saying receivd Rs.2150 & pay the balance amount asearly
Please help me Or I will approach Ombudsman
hitendra agrawal

Hi,
I don’t; know your management system that without my permission HSBC create my insurance and last moment they call me to pay for this insurance. However till date I have not received any details of my insurance policy. I have called up HSBC several times and the response I got is that "You will get a call back from the concern department". I called up HSBC again for the same and they have advised to call TATA AIG for the same.
I totaly confused your system. I have mailed also [protected]@hsbc.co.in and [protected]@TATA-AIG.com they reply (Dear Mr. Mandal Thank you for your e-mail to us at Tata-AIG and regret the delay in responding to you. As per your mail received may we request you to kindly forward the scan credit card statement to enable to assist you further ) several time but they do not help me
It is completely harassment by HSBC and TATA AIG and unnecessary charge the premium amount even I am not having any policy documents Please help me and write me the right person to whom I contact for the refund of my Rs.9430/-Please help me friends
I am planning to log complaint to RBI and other source So these people does not about the money value. Please need your voluble information However till date I have not received any details of my insurance policy. I have called up HSBC several times and the responce I got is that "You will get a call back from the concern department". I called up HSBC again for the same and they have advised to call TATA AIG for the same. Is this is your system can you suggest me

To,
The Manager (Credit Card Division).
HSBC
India
Sub:- Undue charges, Insurance Policies
Dear Sir, Madam

I am not using the HSBC credit card since I had received it. My HSBC card number is [protected]. HSBC has tie-up with TATA AIG Insurance co., I never had shown my interest for TATA AIG Insurance, without my knowledge they had sent it to me. without informing to me they have debited some premium amount. without my any confirmation HSBC added charges for TATA AIG Policy in my account. I called several times in HSBC collection department, Tate aig customer service and hsbc customer care for last 1 year. They said the charges will be wiped off but all in vain. Now they are adding finance fees & insurance installment each time & sending me First statement 10th April. I have very surprised, when I saw the stetment,
Can You Suggest me when I have not used HSBC card and not any insurance received by your side (Tata Aig), How can this possible the money reflect, and what meaning of Settlement Piz reply me immediately, I faced problem by your side in last 1 year, I tried to call and mail so many times for unnecessary charges given by you, Till now I did not get any suitable answer from HSBC.

I will not pay one paisa for this Fraud
I am feeling mentally depressed and unbalanced due to this behavior of HSBC Bank. Finally I had sent a notice latter to them after filling consumer complaint and I am thinking to FIR

I am fed of doing this stuff again & again, I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment

I had tried to contact their customer services, experienced a very uncomfortable facilities over there. Now I want to resolve this issue, I have sent mails to their customer services also ([protected]@hsbc.co.in).

Request you if anyone helps me out, I believe I was not in fault and I am deeply disappointed with HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think? I am working in Press (India Today Group)

If HSBC Credit card department here my voice please cancel my card and reversed the charges charged by you.

Raghavendra Mandal
Card No: [protected]
Thomson Press
India Today Group

I had a credit card no . [protected]. This is a case 2 years ago . i called up hSBC customer care and request to total due payment. HSBC official confirmed the payable amount to be approx 17000 which i paid immediately by cheque. after one month i received a revised Credit Card statement from HSBC showing balance of INR 1500 which i refused to pay . now HSBC is sending the statement with increased amount of INR 11, 000 with interest. I called HSBC official many time to stop this and settle the entire account, hsbc official agreed to close the card with final payment of INR 2500 but till today no official has come to place to close this and they are sending HSBC statement.

Brgds
Shailender
[protected]

HSBC Credit Card — without my knowledge hsbc create my insurance in tata aig

Hi,
I don’t; know your management system that without my permission HSBC create my insurance and last moment they call me to pay for this insurance. However till date I have not received any details of my insurance policy. I have called up HSBC several times and the response I got is that "You will get a call back from the concern department". I called up HSBC again for the same and they have advised to call TATA AIG for the same.
I totaly confused your system. I have mailed also [protected]@hsbc.co.in and [protected]@TATA-AIG.com they reply (Dear Mr. Mandal Thank you for your e-mail to us at Tata-AIG and regret the delay in responding to you. As per your mail received may we request you to kindly forward the scan credit card statement to enable to assist you further ) several time but they do not help me
It is completely harassment by HSBC and TATA AIG and unnecessary charge the premium amount even I am not having any policy documents Please help me and write me the right person to whom I contact for the refund of my Rs.9430/-Please help me friends
I am planning to log complaint to RBI and other source So these people does not about the money value. Please need your voluble information However till date I have not received any details of my insurance policy. I have called up HSBC several times and the responce I got is that "You will get a call back from the concern department". I called up HSBC again for the same and they have advised to call TATA AIG for the same. Is this is your system can you suggest me


Raghavendra Mandal
Card No: [protected]
Tata aig insurence no: not receved

Reminder……..

Why you not close this issue??????????????? I am harassed by your mail, phone and all total your working system, presently I could not sleep the only reason you do not solve my problem and you are only rotating outstanding. why you forget that a customer create a bank and credit card if customer not satisfied then your bank will destroy. plz reply immediately, I am waiting for NOC



I was a customer of HSBC Credit Card no. [protected]. On December 2008, I got a call from Mumbai HSBC Executive that TATA AIG has launched a scheme especially for HSBC Credit Card holders. They told me about TATA AIG POLICY plan in April 2008. In my first reaction, I clearly told them that I am not interested and cannot afford this policy. Again after 5 minutes another person called me and said to read manual first then if I did not interested for that then I can do cancel these policies within 2-3 weeks. I said OK and I satisfied because I have never any message nor courier from TATA AIG Insurance,
Then after a ONE YEAR on April 10/4/2009, I received a courier from HSBC. When I have opened these HSBC STETMENT I have very surprised I saw that some amount (8, 226) for pay
Were only for 1 year (which was not in my noticed by the executives, they misguided me). Immediately, I have decided that the amount of these policies is too big and it can not afford my pocket. I called, immediately to TATA AIG toll free no. But no body was picking up the phone and it was always busy. In second action, I called to HSBC help line, but they said clearly that they could not help on this case because it is a TATA AIG case and they can not do anything on it. I was SHOCKED and SURPRISE that on one hand HSBC’s executives introducing there customers TATA AIG policy plan, now they are saying they cannot do anything! In my third action, I sent a mail to info.hsbc.co.in to cancel my policies.
I got a mail but this is not help me also,

Keeping the above facts in view your goodself is requested to help me out of this problem as I am mentally very disturbed with this.

I request you to do the needful and clear my account by reversing the whole amount otherwise I will have to escalate this issue Banking Ombudsman for mental harassment.

This letter should not fall to deft ears. This is a plea from a bleeding customer.


Raghavendra Mandal
CREDIT CARD NO. [protected]
Tata AIG policy no. Don’t’ know, Not Received

Reminder……..

Why you not close this issue??????????????? I am harassed by your mail, phone and all total your working system, presently I could not sleep the only reason you do not solve my problem and you are only rotating outstanding. why you forget that a customer create a bank and credit card if customer not satisfied then your bank will destroy. plz reply immediately, I am waiting for NOC



I was a customer of HSBC Credit Card no. [protected]. On December 2008, I got a call from Mumbai HSBC Executive that TATA AIG has launched a scheme especially for HSBC Credit Card holders. They told me about TATA AIG POLICY plan in April 2008. In my first reaction, I clearly told them that I am not interested and cannot afford this policy. Again after 5 minutes another person called me and said to read manual first then if I did not interested for that then I can do cancel these policies within 2-3 weeks. I said OK and I satisfied because I have never any message nor courier from TATA AIG Insurance,
Then after a ONE YEAR on April 10/4/2009, I received a courier from HSBC. When I have opened these HSBC STETMENT I have very surprised I saw that some amount (8, 226) for pay
Were only for 1 year (which was not in my noticed by the executives, they misguided me). Immediately, I have decided that the amount of these policies is too big and it can not afford my pocket. I called, immediately to TATA AIG toll free no. But no body was picking up the phone and it was always busy. In second action, I called to HSBC help line, but they said clearly that they could not help on this case because it is a TATA AIG case and they can not do anything on it. I was SHOCKED and SURPRISE that on one hand HSBC’s executives introducing there customers TATA AIG policy plan, now they are saying they cannot do anything! In my third action, I sent a mail to info.hsbc.co.in to cancel my policies.
I got a mail but this is not help me also,

Keeping the above facts in view your goodself is requested to help me out of this problem as I am mentally very disturbed with this.

I request you to do the needful and clear my account by reversing the whole amount otherwise I will have to escalate this issue Banking Ombudsman for mental harassment.

This letter should not fall to deft ears. This is a plea from a bleeding customer.


Raghavendra Mandal
CREDIT CARD NO. [protected]
Tata AIG policy no. Don’t’ know, Not Received

HSBC — Without my permission they are transfer money to some other customer

Hi,

This is Sandeep Y, this is regarding trnsfer money from my account to some other account without my signature and without my card CVV number ( amount transfered Rs : 7393 from my card ).
one thing about HSBC : if they called credit card holder they will ask some questions about the card holder..questions like :
what is your mother name ?
what is your date of birth ?
what is your company name ?
what is your card number ?
what is your phone number ??

but without card CVV number or card holder signature they will do transfer money to some other custmer :) exactly this is happend in my situation..:)
without my signature they are transfer amount to some other custmer int his month.
please do the needful action on this matter..:)

Thanks&Regards,
Sandeep Y
Mobile : [protected] ( Hyderabad )

Dear Sir /Madam

I have many mail recevied from your side but no anybody solve my problem, only they write me contect collection department
I have single request to you
I have not received any statement (NOC) and nor cancel letter of Tata aig insurance till date. Plz provide me NOC letter and Cancel letter of Insurance and also plz suggest me what is amount Rs 339. As you know that I have not used your card and not adopt any policy of tata aig.
Note: I will not relationship with HSBC credit card and Tata AIG in Future,

I am waiting for NOC/ZeroStetment, Plz send immediately.

Best Regards
Raghavendra
card no XXXXXXXXX9077
ph:[protected]

I had a credit card from HSBC Bank having No[protected].The application for this card was brought by one of the bank's agent saying that their will be NO annual charge. We signed the form on this pretext. When we received the first statement dated 15/05/08 we found out that a charge for PROTECTION PREMIUM Rs 505.62 has been levied in my account without me even knowing about it. Since then I have been calling the customer care and they have been saying that next time it will be waived. But in every statement such amount along with the charges, intrest etc are being debited to my credit card account. My all the calls and request have gone in waste plus such statements have been a reason for harrasment and mental depression. During this I lost my job where such statements used to come. I have been receiving calls from some unidentified numbers saying that they are from collection department of HSBC and want to make settelment of the amount for which I have never asked or services that I have never received.
After one year of suffering I now request you to kindly make my account as zero balance since I have not received any of these services which have been debited to my account and since my account been closed.

My HSBC Card no. is [protected]. The Bank has charged me Rs. 700 for Membership Fee & Rs. 300 for Add on Card Fee. The Representative have told me there are no charges for this classic card at the time of applying. But now they have charged what is this. I would'nt have applied for this card. if you people are making these nuisances, how the customers will rely upon the Bank. Look at it immediately.

regds.,
Balaji
[protected]

Dear all,

This HSBC Bank is just like blood sucker ghost. I have received settlement letter two months before in May 2009, still the bank is sending me statements again and again. They charge unknown charges+taxes+finance charges+late fee charges+other charges and so on...!! What is this nonsence?? Earlier they have made me enormous calls and their call centre's executives talk like rubbish. They don't hear our talk and speak in rudly manner. I will file a suit against this bank 100% sure as my maternal uncle is a megistrate in consumer form. I would like to request Mr. Mandal of India Today Group to contact me on [protected] so that we can also publish a news against this bank.

Thanks & Regards,
Harminder Pal Singh

Dear Sir,

Myself Sagar Mal Rathi, Credit card holder, card no. is [protected]. Mr. Nitin [protected] ( Executive of Recover Dpt. HSBC bank) came at my home and after discussion the settlement amount was fixed at 15200 on 26/8/09. Due to good faith on Mr. Nitin i dint read that settlement letter & just issued 3 PDC cheques to Mr. Nitin of dated 25/08/08 ( Rs. 1000), 15/09/08 ( Rs. 7000) & 20/10/08 (Rs. 7200). After 3 months of clearing all my cheques i received a statement from HSBC of Amount Rs. 2, 00, 000 after deducting the amount of 15200. Then i read again my settlement letter and i came to know that the settlement amount was fixed in letter 15220 instead of 15200 due to Bank mistake. I informed to Mr. Nitin about it many times but he is not giving me proper reply from last 9 months. Due to Only Rs. 20 my card is not settling & still i am receiving monthly statements. Its my polite request to Bank that Settle my credit card in 15200 which i have already paid mentioned as above & also stop to sending me monthly statements.
Do the needful as soon as possible.
Thanking you
Sagar Mal Rathi
[protected]
[protected]@yahoo.com

Hi Sir/Madam

This is Ramprasad Kongara
My card Number are Showing on CIBIL Report([protected], [protected], [protected])

Today I called to customer care They are saying 2 Credie Cards only issued on my name (
[protected],
[protected]
)

.Bu cibil showing extra credit card on my name.([protected])
This card showing 17539 balance how it possible ..Please let me know,

alredy I given a mail for you, last week no reply from your side, what happening from your side.
I asked the customercare exceutive about[protected]), that person saying you donot have any information about this is card, if you donot have any information about yhis how you register complain againt me with CIBIL..

TransactionId PaymentDate ChequeNo amount
SB6881563 5/5/[protected]
SB[protected]/05/[protected]

I payed 17000(seventeen thousand rupees) with above details

I called this number number of times no response from this numbers
67115658 Kiran bhven
67115689 Gavrov methata
67115639 Pranov Chowrasiya

I attached a CIBIL report statement please check it out..
Iam eargly wating for your reply..


RamprasadKongara

Hi,
this is Naresh, i want to convert my amount to EMI option .could you please tell me the procedure for this.my card number is [protected]

I am holding card no. [protected], I bought laptop from Pune with a intension to pay on monthly EMI but to my surprise it was denied without any good logic. From last few months i am trying to pay more than min. due it may get late by few days but I think it is being collected before making of my statement for next month. Again a negative response.
From this month I am trying to settle down, so from this month I am stopping the payments till either I get benefit to pay my dues in some installments and settling of my all late fee also.
Regards.

hi

i applied for the hsbc credit card ..1 mnth back and all verification is done frm chennai also...but still no updation frm the bank via mail or via crospondance...customer care not gvng exact details..saying we dont have the information about the same.

details

name->kundan kumar
dob->02/01/1984
mbl no->[protected]
pan->anrpk7771l

HI,
I M HSBC CREDIT CARD HOLDER MY CARD NUMBER [protected], A/C NO. [protected]
I HAD SATELMENT THIS CARD LETTER
REF :RSCPDNWOFFNDHANMHORIZON[protected],
DATED : 16 MAY 2009
BUT NOW I AM HARASTED BY THE HSBC BILL EVERY MONTH IT INCULED SOME CHARGES AND INTREST CHARGES. BUT I HAVE ALL REDY PAID THIS PAYMENT AS ABOVE REF NO. AND I WANT TO CANCEL MY THIS CARD... COZ HAVING A TOUGHEST PROBLEM WITH THE BILL PLZ TAKE SOME STEP FOR THAT

KINDLY REGARD FAITH TO ME
MR. DHARM SINGH
MOB-[protected]

Very bad experience with HSBC credit card.

HSBC Credit Card 4384XXXX XXXX0323
Reference Number[protected]

Even after card closed on sep 2007 without any information they are keep on adding services charges upon a small due (already paid those service charges before I close the card) now it becomes 35k.

Wondering that HSBC did not sent any SMS, Post, EMail on the due statement from Sep 2007. For some reason we understand that the current outstand due is 35k. This is a corporate cheeting. I will fight aginst this.. We only came to know that we have a due on this card, HSBC bank never sent any communication from setp 2007. I will be take this issue to cousumer court/forum.

ALL OF MY FRIENDS SAYING THAT YOU WILL GET LOT OF PROBLEMS WITH HSBC CREDIT CARD. REAALY IT IS VERY BAD TO THE CORPORATE BUSINESS.