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[Resolved]  HSBC Credit Card — Erroneous outstanding amount against my HSBC credit card

Hi,

This is regarding the outstanding amount against me. i had taken a HSBC credit card([protected]) on November 2005 with two additional card one in my mother's name(Sulochana) and another in my sister's name(Tapaswini).The card got expired on November 2007.In between the time period i have never swiped those card. Again i got another card in my name (valid from 11/07 - upto 11/10) without my consent and some outstanding amount of Rs 11000/- on this card.In the beginning while taking this card i was told it is a life time free card.Then how and why the bill is being generated against me on this card ! !
! Initially i was not worried about the card as i was not making any transaction on this (i have never swiped those cards till now).I came to know about the said outstanding amount when i applied for the personal loan in one of the bank and it got cancelled because of this issue.please take immediate corrective action.i have called the HSBC customer care and it's collection department a no of times but i am not getting any suitable reply. please do the needful and treat as urgent.My contact no is [protected]
Complaint marked as Resolved 2020-08-14 00:05:48
Complaint comments  4 CommentsShare0Tweet0

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I am Satish my card no. is [protected] no bill send by bank on time and charged late payment fee charges, every bill send by bank late, I tolk to customer care for canncel the card he transfer the phone but on 23/04/2008 10:30 to 11:45 three time disconnect the phone after told me please hold the line i gave you complaint to cancellation department. 1460/- late fee charges charged on my card.
If HSBC Crdit card department here my voice please cancel my card and reversed the charges charged by you.
Satish Kumar
[protected]
Right now I am stuck with some credit card issue. I know that it's different department but I do not have any person in HSBC to contact to regarding my problem.

I would appreciate if you can help me out or give me some reference of concern person.

As you know I was having HSBC power vantage account as I was working with HSBC Software, Pune. During my startup (May 2006), I have receive my HSBC Gold credit card from the bank. Since than I was not happy with the service. The credit card department never sent me my credit card statement. Still I sincerely paying the amount I spent.

I was in constant touch with the department requesting them for my statement. But inspite of following with them I never receive any statement. So I stop using the card before coming to US (thats around year back). But now when I am here, the collection people are harassing my family and behaving in rude way (which is not an acceptable behavior from bank like HSBC). Inspite of being requested by my father to send me the Credit Card statement, they are showing him bad attitude which is not tolerable.

I don't know what to do, as I am ready to settled down the actual amount spent by me. But again, I should have some statement. I believe it is not my fault that the department is having such irresponsible management.
This is regarding the outstanding amount against me. i had taken a HSBC credit card([protected]) in June 2008 with One additional card one with my mother's name(Neelu Das) .The expiry date written on Card is June 2011.I have never made any purchase from this card. Late I got call from recovery department regarding amount of Rs 6299.When I confirmed with the HSBC customer care, they told that they had purchased a premium policy with my Card in month of July’08 with any information or any clearance from my side.
Since I never made any transactions from this card, it got automatically cancelled in Dec’08. So now recovery department is trying to get debits on this card due to late premium policy payments which HSBC itself has posed on me without any permission.

I think this bank has taken tolls of every time disturbing people, they somehow manage to get cell no. & keep on calling during busy office hours for buying the card by explaining all kind of advantages card( No addon card charges, Life time free, high credit limits etc).

Later when they succed in trapping customer they put all kind false payments without any informations.This is not the concern of just one or two but so many people which this bank HSBC had Managed to get.This bank has been charging false payments on customer making Frauds defeating the purpose of Buisness.

Many times I talked to customer care, they even donot provide correct no. of person whom to talk to & keep on circulating call from customer care to recovery department puen, then to recovery department Mumbai.
There should some immediate corrective action for all such complaints, so that they cannot some many other person fool in future.
Thanks
Hi,

I am Syed holding HSBC credit card, for the past many months I am paying my minimum amount of Rs. 2000 through collection department in basawangudi. The collection agent has cheated me by giving white reciept of Rs. 2000 and updated his pink slip with Rs. 1000, He has cheated me and stolen my Rs. 1000, He agreed at first level that he has taken the amount. But when this is complained in Bank, he started saying that he has not done the corection and it is done my me. What a rude collection people are here. They dont have manners to live. Pls. help me to get the justice.

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