[Resolved] HSBC Credit Card — HSBC Credit Card | |||
Dear Sir / Madam, HSBC people are disturbing by sending mails stating that i was provided a credit card by them in 2004, i made a purchase in Dec. 2007 & never paid the bill. Now the amount has grown to 70,000 something & they can settle the same to appx. 15000 rs. Getting this surprise mail, i asked them to show some proof of purchase or asked them to advise for some document that i gave them along with the application but every time a new customer care person comes with same story but no one is provodong the proof. Here below are the mails that i got from them & i responded. Need your help, thanks. With Best Regds Mohit ********************************************************************************...⇄ Dear Sen, Very first thing i am not agreeing that i got any HSBC credit card in 2004. After that you are saying that i never used this card but made some purchase in Dec. 2007 for which you don't have any record what & from where the purchasing was done. Now i have few below questions Apart from this, i asked you people to provide some identity proof of mine or any other document which i gave you while applying the credit card. I asked for this 2 months back but till now no one has came back with the information but everytime i am getting an e-mail from a new customercare service person & i need to explain everything to him. It shows very poor service from you people. Now please send me some proof that i was carrying any credit card otherwise please don't disturb by sending the mails. I will not be reverting if you will come back without any proof. With Best Regds Mohit - Hide quoted text - On Wed, Nov 10, 2010 at 4:29 PM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote: Dear Mr. Mehta, Your credit card 4476 XXXX XXXX 9137 Reference Number[protected] We refer to your email dated 20 October 2010 received through [protected]@hsbc.co.in regarding concerns on your The Hongkong and Shanghai Banking Corporation Limited (HSBC) credit card. Please accept our sincere apology for the delay. We request you to revert with the scanned copy of your driving licence as an attachment to enable us to assist you further. We fully appreciate that you would like this matter resolved as soon as possible. HSBC is committed to serving the best interests of all our customers. We solicit your cooperation in this regard to serve you better. Awaiting your response regarding the above. We appreciate your understanding that the bank has facilitated various channels of communication like Phone Banking Services and Internet Banking for quicker resolution to our customers. In the event if our customers are inconvenienced due to any unforeseen delay in getting their concerns resolved, the bank as per Regulatory guidelines has set up a grievance redressal forum in place to enable resolution of complaints within a reasonable time. Please refer the appended link to know more on the Bank's Grievance Redressal Policy. http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal We trust the above clarifies your concerns and the Bank?s position in this regard. Assuring you of our best services always. Please feel free to write to us for further clarifications. A complete list of our Phone Banking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm Yours sincerely, Ananyo Sen Customer Service Executive ********************************************************************************...⇄ Another mail Hi Stephen, I was told that you have my driving license as proof, will request you to please advise for the license no. so that i am sure that i did apply for credit card in past & i will advise you for passport / pan card detail only after that. Please confirm urgently as i am moving to South Africa in coming month, thanks. With Best Regds Mohit - Hide quoted text - On Wed, Oct 20, 2010 at 8:28 AM, HSBC INDIA NET <[protected]@hsbc.co.in> wrote: Dear Mr. Mehta, Your Credit Card 4476 XXXX XXXX 9137 Reference Number [protected] We refer to your email dated 19 October 2010 received through [protected]@hsbc.co.in regarding concerns on your The Hongkong and Shanghai Banking Corporation Limited Credit Card account. Our records reflect that cardXXXX9137 has been issued under the name of MOHIT MEHTA on 20 November 2004. As you claim not to have applied for the card, we request you to revert with the scanned copy of the following documents as an attachment to [protected]@hsbc.co.in for us to assist you further in this regard. Letter duly signed by you disputing the card number: Pan Card: Passport: Please feel free to write to us if you require further clarification. A complete list of our Phone Banking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm Yours sincerely, Stephen Liu Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 26 Comments | |||
Comments
there is no need to pay that much, as they cannot recover it, u pay only what u have used or 40% of what u have actually used. and tell them for the settlement. pls pay only on receiving the settlement letter. or tell them to see u in court which they cant do. dont worry nothing is going to happen to u in any way. if they trouble u more register fir in nr. police station for harrasment
Reply
Hi..
My name is Manesh Raina. Before two years, in 2007, my HSBC credit card got expired and during that time I had to go to China for my job. After some time in Mar 2008, I got a call from HSBC Credit Card department that there is an outstanding due on my credit card amounting to 50,000 INR. I told them that I never got the card but they insisted on it. They started harassing my parents, and I finally paid the money and cleared my dues with the bank in May 2008.
But now the problem is that I am trying to get a new credit card and it was rejected. The reason was that my name is in the CIBIL defaulter list. After so much time they have not removed my name from the defaulter list even though I had paid the money for the card which I never got from the bank. I called the HSBC customer care and they gave me one number[protected] and told me to talk to them. After repeated calls no one picks up the call there and I think it is just a fake number given by HSBC customer care people.
Now I just want to know what should I do in order to make my name removed from CIBIL defaulter list even though I had paid the money.
My name is Manesh Raina. Before two years, in 2007, my HSBC credit card got expired and during that time I had to go to China for my job. After some time in Mar 2008, I got a call from HSBC Credit Card department that there is an outstanding due on my credit card amounting to 50,000 INR. I told them that I never got the card but they insisted on it. They started harassing my parents, and I finally paid the money and cleared my dues with the bank in May 2008.
But now the problem is that I am trying to get a new credit card and it was rejected. The reason was that my name is in the CIBIL defaulter list. After so much time they have not removed my name from the defaulter list even though I had paid the money for the card which I never got from the bank. I called the HSBC customer care and they gave me one number[protected] and told me to talk to them. After repeated calls no one picks up the call there and I think it is just a fake number given by HSBC customer care people.
Now I just want to know what should I do in order to make my name removed from CIBIL defaulter list even though I had paid the money.
I want to cancel my credit card, credit card no. [protected]. What is the procedure for cancellation and is ther any fee charged towards this.
I am Ajay kumar, Please contact me at [protected] or email me at [protected]@yahoo.com
I am Ajay kumar, Please contact me at [protected] or email me at [protected]@yahoo.com
was using a credit card of your bank CC No. -[protected], till 2008.
You can check the monthly statements up to dec 2007. All payments are up to date and no one is missed even for last date.
But if you see in statement of dec 2007, payment due date was 4 feb 2008. So as usual I put a check for this amount and that checks get bounce due to some over write or sign miss match. So I call a call from your collection dept on[protected] saying that "sir your check was not cleared and you can make a payment today so no late fee will be charged".
I asked to send some body from HSBC as she said, and make a payment to him.
Then in next month _jan 2008) statement I found a lot of amount for this late fee. as see in jan2008.pdf as attached
Then I call HSBC costumer care and she said that this late fee will be canceled in next month stmnt and you can pay rest of amount excluding late fee.
But if you see the stmnt of feb 2008 again this late fee will remain continue.
so this way this issue between HSPC and me stated ad after that I put a request to close my card.
After that many time I got a call from HSBC and many times I called HSBC. But no body asks me for solution for this. I asked that please clear this issue other wise it will became many fold in coming years.
In dec 2008 I got a call from HSBC saying that if I will pay Rs127 only she will close this issue and give a clearing letter to me. so on Some body Mr. Jitender (Mob- no. [protected] at that time) came to me and I make a payment on 12-12-08 to him(please see the attached slip ). Mr. Jitender said that clearing letter will be posted at my address with in 3 days. But till now I have not received any letter from HSBC and stmnt are coming regular basis.
what to do ?
Please let me know on [protected]
You can check the monthly statements up to dec 2007. All payments are up to date and no one is missed even for last date.
But if you see in statement of dec 2007, payment due date was 4 feb 2008. So as usual I put a check for this amount and that checks get bounce due to some over write or sign miss match. So I call a call from your collection dept on[protected] saying that "sir your check was not cleared and you can make a payment today so no late fee will be charged".
I asked to send some body from HSBC as she said, and make a payment to him.
Then in next month _jan 2008) statement I found a lot of amount for this late fee. as see in jan2008.pdf as attached
Then I call HSBC costumer care and she said that this late fee will be canceled in next month stmnt and you can pay rest of amount excluding late fee.
But if you see the stmnt of feb 2008 again this late fee will remain continue.
so this way this issue between HSPC and me stated ad after that I put a request to close my card.
After that many time I got a call from HSBC and many times I called HSBC. But no body asks me for solution for this. I asked that please clear this issue other wise it will became many fold in coming years.
In dec 2008 I got a call from HSBC saying that if I will pay Rs127 only she will close this issue and give a clearing letter to me. so on Some body Mr. Jitender (Mob- no. [protected] at that time) came to me and I make a payment on 12-12-08 to him(please see the attached slip ). Mr. Jitender said that clearing letter will be posted at my address with in 3 days. But till now I have not received any letter from HSBC and stmnt are coming regular basis.
what to do ?
Please let me know on [protected]
Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full.
Kind regards
Michael
Mobile: 0044 [protected]
E-mail: [protected]@aol.com
I was in Mumbai in September where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full.
Kind regards
Michael
Mobile: 0044 [protected]
E-mail: [protected]@aol.com
Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London.
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full. I will do everything I can to help you.
Kind regards
Michael
Mobile: 0044 [protected]
E-mail: [protected]@aol.com
I was in Mumbai in September 2010 where I had a meeting with the CEO of HSBC to raise my concerns about the way HSBC was treating its customers.
I am going to ask the RBI TO DO A FULL INVESTIGATION into HSBC India.
For me to do this I need people that are willing to send their complaints to me and to allow me to forward their complaints, not only to the Board of Directors of HSBC Holdings Plc also to the Governor, Dr. D Subbarao and Shriv.K.Sharma, Executive Director of the Reserve Bank of India to investigate HSBC India as evidence to support the way that (and this is my personal belief) the Bank has breached the Code of Banks Commitment to Customers.
Please help me to help you, if we join together we will be able to make a change in their behaviour (I do hope so).
I have also sent a letter to all Board Directors of HSBC Holdings Plc.
Reference HSBC India
I refer to the concerns that I raised at the AGM in May concerning the behaviour of HSBC in India. Following my representation of complainants against HSBC India I have found the behaviour by the Bank to be totally unacceptable. This is my personal belief.
(This is my personal belief.)
I have found that the Bank has failed to comply with the RBI and the Banking Ombudsman Rules and Regulation in the handling of complaints. Also in all the complaints that I have personally handled there was no evidence that the Bank had informed the complainants of their right to take their complaint to the Banking Ombudsman which the Bank was obliged to do under the RBI rules and regulations.
So if you would like to contact me, please send me your complaint in full. I will do everything I can to help you.
Kind regards
Michael
Mobile: 0044 [protected]
E-mail: [protected]@aol.com
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+91 22 6680 0001
+91 22 6666 8890
+91 22 2263 6666
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52, 60, HSBC India Ltd Building, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400001