[Resolved] Hsbc - Heritage Holidays / Plat5 - Delhi — no response
i had received a call from the Credit Card division of HSBC in O ctober 2009, wrt Premium CIrcle membership. I was to pay approx INR 6000 and get a free holiday voucher + domestic return airfare etc from Heritage Holidays / PLat5, Delhi, on enrollment.
I trusted that a bank like HSBC would have partnered with reliable service providers and hence went ahead.
After more than a month of sending the voucher indicating holiday plan, to Heritage Holidays, i have not heard from them. whenever i make a call to Delhi, i get a reply that their systems are down and they will revert. When i called them this week, the person at the answering desk gave me some reply of "no availability for your chosen dates" and rattled off a whole lot of other options. when i asked them why there is no "proactive" email on this, so that i can make a better decison, there was no committed answer. Till date i am waiting for some kind of reply from Heritage Holidays.
I have seen many other complaints wrt Heritage Holidays and tie-up with other credit cards - ABN-AMRO, SBI.
Complaint marked as Resolved Aug 14, 2020