[Resolved] HSBC / Personal Loan — HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement
Subject: “Settlement done - PL Account not closed by the Bank for 3 yrs - Customer Escalates to Banking Ombudsman - HSBC CEO Ms. Naina Lal Kidwai negotiates for an amicable settlement”
I am Solomon Jesudoss Jones who took HSBC Personal loan in the year 2005 - Gone for settlement in 2007 December.
Settlement done by self, as per the content of settlement letter on 10th December 2007, However, account was not closed by the HSBC bank till June 2010.
I approached the HSBC Nodal & Chennai Banking Ombudsman after all my recently applied Car / PL / Home loan applications got rejected by the other banks.
I came to know that HSBC has black listed my profile by wrongly updating an overdue figure in CIBIL records for 3 years. HSBC's Debt Management Team & Legal Advocates did the follow -up with me for collecting the money in this Interim Period of 3 yrs, post to the settlement done by self. HSBC continuously pestered, contributed mental trauma & agony to self and family members.
HSBC accepted their mistake in written as Clerical Oversight Negligence error since the concern brought to light by self to Banking Ombudsman. Now HSBC closed the PL account post to hundreds of mail sent by self to Nodal & Banking Ombudsman and later changed the status as Settled in CIBIL records in June 2010 wherein it was wrongly updated as "WRITEOFF" for last 3 YRS.
HSBC hasn't returned the 5 Security Cheques yet, given by self to the Bank. HSBC agrees that they haven’t closed the account post to the settlement cash received in the year 2007. Wherein the Personal Financial Services Head of HSBC - Mr. Gannesh Bharadwaj and his Team confirms that they have sent the cheques in March 2008 via Blue dart services.
Wherein when I enquired with Blue Dart, a gentleman named Mr. Sundar Rajan from Chennai Team confirmed that the mentioned Air Way Bill # does not belong to the March 2008 batch. And he confirmed that the consignment is sent only on Sept 2010 by a different person to a different address.
HSBC approached Blue Dart Mumbai and hooked Mr. Floyd and cooked the information and confirmed that the shipment has been sent on March 2008 itself. And he confirmed in his letter that they have two shipment details with the same AWB #.
One belongs to March 2008 and the other Sep 2010. And they are not willing to share any further information since it’s a very back dated case. Now HSBC & Blue Dart together trying to play fool around with me, wherein am yet to receive the cheques.
Amidst all these chaos HSBC CEO - Ms. Naina Lal Kidwai & Her Team - Mr. Gannesh Bharadwaj, Mr. Maneesh Srivastava & Ms. Sathya Srinivasan, Mr. GS Balaji, Ms. Vaishali, Ms. AS Sudha are trying to play self appraised escalation matrix and trying to convince their folly with a handful of peanuts compensation to settle this case amicably.
There is no one with proper Customer Service handling skills available with this World's local bank - From Top CEO to Associate level!
They have a sick database to check the previous interactions done by the team with the customer. Every time the customer has to update the chief officials on the query that we have posted with them. They keep changing – every time new officials will interact and we need to update them, its tactics played by the HSBC to play fool around with the customers and drag the case for ages.
Never feel proud or relaxed or believe that your concern will get addressed immediately - If they say they are the CEO / Heads / VP or whatever crap they want to tag themselves - None knows Customer Service and none deserves their stipulated designations and keep up their commitment.
Honestly they complicate, drag and confuse more than the customer care executive. HSBC Management is known for that!!
My Concerns to be addressed by the HSBC Bank –
1. Compensation of 2.5 Millions for wrongly Black Listing post to the settlement done in the year 2007.
2. 5 Security cheques to be handed over / Need an inspection to be done on the entire database. Since they tell stories to the customer as the account closed in 2010 vary with the confirmation on cheques sent in March 2008.
3. Immediate Medical expenses to be met for mental agony and trauma contributed to all our family members by HSBC.
Thanks & Regards,
Complaint marked as Resolved Aug 13, 2020
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