[Resolved]  HSBC / Plat5 — DOING FRAUD JOINTLY BY COLLECTING MONEY BUT NOT GIVING SERVICES

I am led to believe that “HSBC Premium Circle” is a scam created by HSBC Bank Credit Card Unit in collusion with Plat5 Consultancy. I have informed all my friends holding credit cards to be aware of such scam mongers. It is the case of Plat5 that they will promise you thick and thin and at the end, keep you high and dry!
I understand this is a ploy of the HSBC Bank to fraud us by colluding with a private company. Their service is so pathetic. First of all, they function like a company which was set up before computer, internet and telephone was invented. When we can do so many online transactions these days, we can buy online tickets and make online payments by credit cards by telephone or through internet, they insist on their voucher back and then only, they think of processing. Amazingly stupid, is not it? When they can debit your credit card account after a phone call when they want, but they cannot process your request through telephone or online. When we call up their customer care or whatever they call, the number given by them over the vouchers/papers, many times, they do not even pick up the phone though the phone seems like dying because of continuously ringing. In case they pick up, some lady answers you with a rude north Indian monotonous accent and rather than listening to you, she starts offering her standard answers, “No Sir. We are sorry. We cannot do that.” They do not have any sense of India being a diverse country as more often they start talking in Hindi and doing “haa ji, haa ji” when they verify your mobile Number. Most of the time, when they answer in negative, then, you may insist on filing a complaint internally, but they will not even tell what is the process as it seems once the telephone picking agent says no, that is final, binding and authoritative pronouncements. It has been happened many times that one lady picks up the phone and puts on hold for some time, another lady picks up suddenly and asks you, ‘Yes Sir! Please tell your problem’.
To summarize their whole services in short, it is nothing but the most pathetic.

The paltinum5 Premium offer of HSBC Bank Credit card offer is a fraudulent offer. They make so many tall promises when they call you up but when you get to know details, it will be too late as the options are very limited. In fact, regarding hotels and resorts, they say that it is 4 star and 5 star but they are not. For example, recently, I stayed in a Resort called Logoa Azul in Goa on self expense which is one of the resorts selected under this programme of Premium offer. This resort is NOT a 4 star one. Rather, this is not a resort which deserves any star. Similarly, there are many conditions and terms and very stupid policies they have which makes the offer useless most of the time. Like, there are restrictions on utilization offer like some months depending on places are excluded during which you can not utilize your voucher. Another funniest thing for example is you can fly Kolkatta to Hyderabad and from Hyderabad to Kolkatta, but You can not fly Hyderabad to Kolkatta and Kolkatta to Hyderabad on which point I am still fighting with them.

The whole scheme looks like a scam orchestrated by HSBC Bank in connivance with some private company. I am soon lodging a complaint on this with HSBC Bank or its banking ombudsman and if no satisfactory reply is received, I am thinking to complain it to RBI. I am not sure and do not know if there will be anything positive, but I think we must try not to let this scam happen.

I have utilized the benefits from the HSBC Plat5 & the experience was quite different from what is mentioned above...

I was bit surprised when accidentally i landed on to this page & found such long complaints against the bank like HSBC... Who can believe that a bank like HSBC woule be involved in any kind of fraud to mint money out of people.. at least I cannot!!!

Plat5 here is the service provider associated with HSBC & they were efficient enough in the services rendered by them, in the way that i called up their dedicated helpline & was put in a queue on hold.. I was agitated & thought exactly the way others are thinking, that i have been cheated... money would go waste.. its a fraud...blah blah blah!!! Bot to my surprise, I got a callback from them within few hours & the gal who called, was helpful & capable enough to answer all my queries patiently..

I have gone out for holiday with my 2 kids & wife & it was a well organized & wonderful trip offered to me. I am glad that i took the offer & would recommend it to others as well so that they can avail the benefits at much lesser price, what we actually have to pay, if we go in for a holiday at such properties..

Laxman

Mr. Lyaar may have accidentally received a good service but Plat5 is a scam.

Dear All,
Today, I received an email from Heritage Group/Plat5 Consultancy in relation to my Ticket Bookings. I had already paid Rs. 6055 on 30th January, 2010 by debit of my credit card amount. At that time, I was promised to give a watch worth INR 4000/-, a two nights three days stay in some resorts which I choose from the list and to and fro air ticket to certain destination. At that time, I was not told any extra payments required to be done. However, when I got a reply for ticket booking Hyderabad-Delhi and Delhi-Hyderabad, I was told to email an authorization to Heritage Holidays to bill Rs 5, 640/- ( Rs 5, 640/- towards Airport Tax/Surcharges ) on my HSBC credit card.
I not only got a shock but almost fainted by looking at such a massive fraud.
I have replied them saying that I will not authorize them to debit my credit card account and not to proceed with the ticket booking. I am also contemplating to initiate legal actions against HSBC Bank, and Heritage Group.
I agree with the Complainant. The service is pathetic. The paltinum5 Premium offer of HSBC Bank Credit card offer is a fraudulent offer. They make so many tall promises when they call you up but when you get to know details, it will be too late as the options are very limited. In fact, regarding hotels and resorts, they say that it is 4 stars and 5 star but they are not. For example, recently, I stayed in a Resort called Logoa Azul in Goa on self expense which is one of the resorts selected under this programme of Premium offer. This resort is NOT a 4 star one. Rather, this is not a resort which deserves any star. Similarly, there are many conditions and terms and very stupid policies they have which makes the offer useless most of the time. Like, there are restrictions on utilization offer like some months depending on places are excluded during which you cannot utilize your voucher. Another funniest thing for example is you can fly Kolkata to Hyderabad and from Hyderabad to Kolkata, but you cannot fly Hyderabad to Kolkata and Kolkata to Hyderabad on which point I am still fighting with them.
The whole scheme looks like a scam orchestrated by HSBC Bank in connivance with some private company. I am soon lodging a complaint on this with HSBC Bank or its banking ombudsman and if no satisfactory reply is received, I am thinking to complain it to RBI. I am not sure and do not know if there will be anything positive, but I think we must try not to let this scam happen.
Another irritating aspect is their call center heritage. Most of the time, they do not receive the calls despite phone ringing, and ask in typical Hindi accent and in a very monotonous sound and frequently say 'Haan ji' in Hindi without anything caring about whether the person calling knows Hindi. While customer will be talking in English, they start immediately talking in Hindi, sometimes leaving the customers wondering what she is saying.
Another absolutely disgusting thing about them is that it looks they are shortage of men power or have been crowded with cheap labour in the markets who do not have enough energy to respond calls. Even when phones are ringing, no one picks up the phone and bothers to respond. It happens 9 out of 10 times and this will make a really frustrating experience to you.
We must protest against this corporate scam.

Hi Everyone..

I have been associated with HSBC for quite a long time now. Somebody has rightly said, “Every system has its flaws.”

Most o[censored]s are grumbling about the services not delivered but nobody is ready to take the initiative to praise & write a few lines about the uniqueness of the product & heavy discounts offered through this innovation by the PLAT5 / HSBC (Premium Circle Program).

As I have mentioned above, I have personally availed the benefits through this program & the trip was marvelous. The trip was arranged by heritage holidays & i went with my wife & it was really nice to have a vacation at this stage of life.. I usually don't get time due to the busy schedule but due to this offer I went for 3 days & 2 night vacation on a weekend at Sterling, Munnar.

Just want to thank HSBC/Plat5

I cant believe that reputed bank like HSBC is involved into cheating customers for such a small amount.. I have been a part of the bank for quite a long time & never had any complaints against the bank.

If we have customers obviously we would have complaints too.. But looking at it from other perspective that how any of the above complaints were resolved would definitely suffice a lot from the above.

I have used a lot of programs offered from the bank & am quite satisfied with them.

I recently received a call from HSBC Bank. They offered me premium circle program in association with a firm called PLAT5. It was entirely over a phone call i was suppose to take the decision whether i should go for this offer or not. Initially i was skeptical whether i should go about it or not but then the executive who called me said sir if i am not worn you received all the correspondence & details of your Credit card over a phone call itself... If you can trust at that point of time then why can't now?

I was bit convinced & then he also told me that i can visit the website if i want to & check the details of the offer... I was online so i decided to go through the details. the executive kept detailing me about the offer side by side & cleard every single doubt...I was convinced enough to say yes for the offer so i bought it..

As promised i received the welcome pack in 5 weeks time & got 5 % cash back on my card.. I am happy that i took this offer.. I gifted the watch to my son & he was really happy to receive it.. Am yet to enjoy the rest of the benefits.. Hoping for the best to come on my way..So far I am satisfied & enjoying the benefits..

I have been associated with HSBC bank for almost 10 years now and used to get a lot of offers from the bank time to time.. Its annoying at times to receive so many calls from them specially during noon.. But if they are offering something which is worth the money spent for then we must go for it..

I used to miss those calls or usually ask for a call back, thinking that they are a mere waste of time.. But since i have got the offer of premium circle from them i have started taking calls to listen atleast once what is being offered by the bank this time.. May be i can benefit and save money like i did using premium circle offer.

In this they offered me a holiday package and i decided to go to Manali with my family.. The resort was executive and surrounded with lush green vallies. The children enjoyed to their fullest and who wouldn't be happy to see their children having fun..

Apart from this I also got 5% cash back on my credit card and a fight voucher. There was also a complimentary gift a polo club watch worth Rs 4000.. The offer was a big time money saver and i really thank HSBC PLAT5, the service provider for such a wonderful experience.

PLAT5 consultancy.. Came to know about them through HSBC bank when they offered me premium circle program in association with Plat5.. In this program they offered me a holiday package, flight voucher, 5% cash back, 3 international vouchers & a branded polo watch.. The entire package was being offered for INR 6055 inclusive of service taxes..

Contrary to what is mentioned above..The offer was quite lucrative so I thought I must go for it & surprise my family with the package, as I have 2 kids who were after my life to go for a vacation but I was refusing them due to one or the other reason.. Finally I said yes to the offer & received the WP after 5 weeks during which I planned my trip & completed the pending task so that I can enjoy my holiday & relax..

We went to Mussorie, the Avalon resorts and must say the experience was amazing. The hotel is surrounded with lush green valley & the rooms were exotic.

All together I would like to thank Plat5, heritage holidays & above all HSBC for having tied up with them & offering this program to its esteemed customers & make us feel special.