[Resolved]  HTC Touch Pro (Mobile) — Mental Harassment over repairs

HTC Touch Pro — Non replacement

Dear Sir / Madam,

This is Kartik Raju. I have purchased HTC Touch Pro on 20/03/2009 from a a shop named Shreeji Enterprises (India), Mumbai - 80. From the first day of the mobile it is giving problem to me. So i handed over the phone to RT Outsourcing Services Limited - Vikhroli (W), Mumbai - 400079 on 28/03/09 The problem which i was facing was
1) Battery use to get drained out very quickly for this i had to get my mobile charged twice or more in a day.
2) Hanging problem.
3) Touch Screen not working properly.
4) Handsfree problem.
They took the handset and told me they will call me once its is ready but to my disappointment no one called me so i had to go to there office and inquired abt it than only they told me that my handset is ready.The problem they told was that there was so part damaged so they replace it (Part name is Fru Suf Assay - This is relating to Touch Flow).

Than i took the mobile on 04/04/2009. Than using the mobile for some day i got some more problem like 1) Automatic Restart. 2)Sometime there is no network coverage - Even though the network service is available 3) Touch Screen Problem 4) Hanging problem. So once again i gave the mobile to the same cusomter care depart on 14/04/09.
There was a technical guy named Mangesh with whom i discussed the mobile problem and asked him for replacement. He told me he will examine it for 2 days and tell me. Again no one called so i called them on 17/04/09 at 4.45pm and spoke to Mangesh. The response which mangesh gave me was not at all satisfactory he told me that the mobile is working very fine which i dont believe and as of replacement i dont think he is interested to get my mobile changed.

Since the amt which i have paid to get this mobile is Rs.34K and the services which i am getting is not worth of it.

I am also trying to write a complain letter to HTC for the mobile service and also for the customer care.

So kindly let me know what step should i take as per Mangesh it will be not replaced as of now.

Waiting for a quick positive reply

Regards,
Kartik Raju

HTC Touch Pro — Lost Handset

My handset is stolen and i need help in tracing it. I have heard that we can trace the handset with the IMEI number, is it true? Also my handset has a GPS Receiver, so is there any way i can trace it with the help of that.

Hi Visal,

I have a similar story to share with you.

You can't (probably noone can) beat me in this. I am waiting for a replacement for the last 2 years. 50+ emails, 50+ phone calls, hours and hours of time, mental agony. All for nothing!. I am still sending several emails periodically. They just dont respond!

I am not in a position to chase them effectively as I am currently living in sweden and the telephone charges are quite high on international calls.

Govt of India has to do something about this as soon as possible. I think every company has to guarantee a minimum response time in resolving the issues. Otherwise they must be penalized.

I want to file a case agaínst them but it is always tricky to find the right people. Last year I took help from an advocate and sent a legal notice to HTC but, there was no effect. I just lost some money as advocate's fee. that's it.

Phone costed Rs. 16000 when I bought it. Now I havent used it for almost 2 years, and if you consider the mental agony, time & money spent of on phone calls (even ISD calls), and emails, they should pay me at least Rs. 50000 as compensation.

Dear fried, if you know more people like us, what do you think about a united effort to HTC to the court and get the compensation?

i have htc p3300 when i send it to service station 22 godown jaipur they ask me that they charge for solve my mobile problem in 4000 rs but they dont want to give me the old part they replace after bargain they ask me that they charge 3000 rs then i have some doubt on that u can't belive that guy after my threat that i am going to police for some fake things going on here thay just charge me only 400 rs and then they repair it immediatly can u imagine that they are totly mother ...