Hul Pureit — Replace for battery.

Dear Sita Rama Raju Uppalapati,

This is in continuation to our conversation and the concerns mentioned in your blog dated 10th Nov 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 11th Nov'09 & replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

Regards
Pureit Team

Hi,

Finally my battery got replaced, thanks for the forum in letting me express my concerns.

Hi,

I have raised request with customer care of pure it for replacement of battery on Nov22nd 2009, but i did not get any response from the Pure-it people so far despite my calls made to them asking when can the battery replaced. The only response i get was the executive will contact and replacement happens in 3 days.I also given the timing to drop my house to the customer care.

Complaint for battery change: s09/DLI [protected]

Can somone advice if i can go for consumer forum asking for my money back returning the device.

These people say 1crore challenge, where the service doesnot even meet 1% of what other water purifier agencies are provide.

Except customer care mail-ID i could not get mail-Id's of any managerial level person of HUL Pure-it to get this escalated.


Advice what an i do next to get my money back, because i dont want this kind service everytime i had problem or battery change of pure-it.

Thanks.
Shubhendu
[protected]

HUL — Complain regarding replacement of pureit battery

I have booked an order for battery replacement of pureit on 26th Jan 2010. They have given me order number as IS10/DLI[protected]. From last four days I have to buy drinking water just because there is delivery time of three days. But today on 29th Jan 2010 when I have called for inquiry they told me that my complaint is recorded and they will get back to me in next two days. The complain number given to me is C[protected].
Can someone tell me how can some one wait for so many days just for drinking water. It is requested to kindly look into it seriously otherwise I am ready to go for legal action for pathetic service vise versa to said service.