[Resolved] Hul Pureit — non delivery of germ kill kit
This is to bring to your notice that a pureit germkil battery kit and microfiber mesh replacement was ordered by me on 25th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 48/72 hrs.
Initially they told me it will take 1day/2days to process the request
Then they said that they are having some problem with their field executives and a person will come positively in 3 days. Every time a new complaint number was given and an SMS was sent that the person will come and replace the kit, which appeared very convincing.
After that the excuse was that the complaint is set at top priority/most urgent status, and will be attended by tomorrow.
More so, on 5th of july, I received an SMS that your complaint has been “attended”, which came as a shock to me as no one has come to replace the kit here. I called again at HUL helpline, the customer care executives take my details but after that they disconnect the call.
Then I dropped a long mail to HUL pureit complaint cell and lost all hope of getting the kit replaced. But on 15th, HUL gave a call from Mumbai (912267165600) that they are sending the kit and it will reach in 3 days.
Am waiting still.......
The cost of innumerous calls is not as pinching as the wait. They should tell once and for all the cause of delay and the time required by them ( 1 month- 2 months) to give a replacement, instead of keeping the customer waiting.
thanks and regards
Complaint marked as Resolved
PureIT / Hindustan Unilever Customer Care's response, Jul 28, 2010
Dear Miss. Divya,
This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Jul 2010 regarding your Pureit
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 26th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on firstname.lastname@example.org or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
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