SIR,
THIS IS REGARDING A NETBANKING TRANSACTION ON 12 FEB 13 OF RS 875 TO LAPIS MARKETING [protected]. THE AMOUNT WAS DEDUCTED FROM MY ACCOUNT BUT NOT CREDITED ANYWHERE.HAVE GIVEN A COMPLAINT PERSONALLY IN THE BANK.
THE REPLY I RECEIVED FROM THE BANK WAS...
'We thank you for banking with us. It has been observed that your transaction is successful. Kindly contact your biller or merchant for IGG1731801 reference number. to confirm the transaction as the above mentioned transaction is successful from our end and transaction is performed through merchant site. You can write on dgm.[protected]@sbi.co.in for better assistance. We highly regret for the inconvenience caused to you.'
THE CUSTOMER CARE DENIES RECEIPT OF ANY PAYMENT CREDITED TO THEIR ACCOUNT.
REQUESTING YOU TO KINDLY LOOK INTO THE MATTER.
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Complaint — transaction failure
respected sir/madam,i am vinod today[protected] i tried to book an online ticket from chennai to kakinada in circar express train no is 7643 on[protected] and i made payment of 2603/- through sbi debit card. but tickets were not booked and i got an error message like "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&"...and finally that amount was deducted from my account. please i request you to refund my amount.