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Hutch — Manipulation of Services

Dear Sir,

I'm a 59 yr old professor, ex-IITian, working at RNSIT Engineering College at Bangalore.

I'm the user of Hutch Prepaid Services in Bangalore,
([protected]), I keep getting various offers of activating services like caller tunes,missed call alerts etc often, but I've never felt them necessary and never activated any of these services.

Recently, when my daughter called my from mumbai, she told me theres a kannada song caller tune playing on my mobile, as I had never requested for any such service, I thought it must be one of those free services and ignored it, soon to realize that Rs.30/- had been deducted from my a/c for activation of the caller tune which I had never requested for.

I do not have the time or the patience of calling up the customer care no of hutch and listening to their excuses and I'm writing to you, to ensure my money is reversed and also that in future no such services are activated without my knowledge.

I'm forwarding a copy of the same to TRAI, to ensure prompt attention to this issue.

Kindly do the same at the earliest.

Ravindra B.Kulkarni.
Complaint comments  1 Comment     Updated: Share0Tweet0


They keep on bogging every customer for this. They dont have minimum common sense of when to call also. Even the customer is in roaming they will call for this unnecessary things. when the customer is really interested he will only approach for the offer why the company needs to keep running behind him and create frustration. The services has even began worse after vodafone took hutch network in bangalore. Instead of providing better services these guys are irritating the customers and testing their patience.

TRAI needs to take care of these issues and should not accept any bribes.

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