Hyundai — Unaccounted money taken

I have purchased one Santro GLS – CNG vide Vehicle NO. DL3CAP 9738 on 26.06.2008. It was an unfortunate event for me that I approached your outlet for purchase of an car. It is arther unfortunate that even Hyundai is not concerned for the customers & the fate of the customer is with the authorized dealers. The whole transaction was very painful & it seems that the authorized dealers are following malpractices & fraudulent ways to sell the vehicle.

Please look into the whole process of my purchasing a car with Suhrit Services Pvt. Ltd.

I met Mr. Naresh Kumar – Sales Executive on 19.06.2008. He promised me the following: -

 Car Delivery with fitted CNG on 23.06.2008.
 Discount of Rs.7000/- on the basic price of the car.
 Free Insurance.
 4 yrs warranty (for which I paid the extra amount as per Mr. Naresh Kumar)
 Free Gear Lock & Perfume at the time of delivery of the Car.
 All documents including CNG bill, extended warranty certificate, insurance cover note & RC within one week of the delivery of the car.

Unfortunately he didn’t even fulfill one of the above commitments.

 The car was delivered to me after 3 days from the date of commitment, after my rigorous follow up with Mr. Naresh Kumar & Mr. Chabbra.
 The Insurance cover note was delivered to me after one month of delivery of the car.
 The Gear Lock & perfume was delivered to my residence after more than 2 months of the delivery of the car. I had to compliant to the call center of Hyundai – even after complaining to the customer care (Mr. Ahmed) – the accessories were delivered so late. Your people don’t even call the customer for any issues; the customer has to follow up for each & every matter.
 I have not yet received the RC.
 The warranty certificate, for which I again followed up with Mr. Ahmed in Hyundai customer care for about couple of months, is for 3 yrs & not 4 yrs for which I have already made the payment to Suhrit Services Pvt. Ltd. prior to 26.06.2008.
 The CNG bill was also delivered to me after more than 2 months, again after more than one month follow up with Mr. Ahmed.

I paid Rs.4, 25, 802/- for the vehicle all inclusive, Rs.3, 50, 000/- vide 357718 dated 19.06.2008 & Rs.75, 802/- vide 357719 dated 21.06.2008. The payment was made based on the prima facie calculations done by Mr. Naresh Kumar, he assured me that I will get invoices for each & every rupee which I am paying. It means that 100% advance was given 5 days before the delivery of the car.

I have, till date, received invoices for the following amount: -

Invoice of the vehicle (Bill No.H[protected] 3, 44, 044/-

Debit Note (DNH[protected] for
Logistics/ Insurance/
Number Plate & Registration Charges 26, 583/-

Invoice for CNG Kit (TI-CD[protected] 49, 990/-

Total 4, 20, 617/-

Less: - Free Insurance (as committed) 11, 050/-
Total cost 4, 09, 567/-

I have got bills of Rs.4, 09, 567/- viz z viz a payment of Rs.4, 25, 802/-. It seems that I have been cheated & an excess amount of Rs.16, 235/- has been taken from me without any account. I have rigorously pursued this matter with you as well as the customer care of Hyundai but I have not yet got any solution since three months, I even called Mr.Abhishek Nagpal (Head Sales – Hyundai Delhi) – but he also seems to more busy in other work rather than solving customer’s problem.

The whole episode as mentioned above has been really painful & mentally depressing for me. You & Hyundai are harassing me for the last three months. There has been no response from either you or Hyundai on my problems – every time I have to call up & I get the same answer that we will come back to you.

Considering the above you are requested to solve my under mentioned issues within one week of receiving this letter: -

1. Immediately refund the excess amount received by you.
2. 4 yrs warranty certificate.
3. RC.
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