ADVERTISEMENT

Hyundai — Unaccounted money taken

I have purchased one Santro GLS – CNG vide Vehicle NO. DL3CAP 9738 on 26.06.2008. It was an unfortunate event for me that I approached your outlet for purchase of an car. It is arther unfortunate that even Hyundai is not concerned for the customers & the fate of the customer is with the authorized dealers. The whole transaction was very painful & it seems that the authorized dealers are following malpractices & fraudulent ways to sell the vehicle.

Please look into the whole process of my purchasing a car with Suhrit Services Pvt. Ltd.

I met Mr. Naresh Kumar – Sales Executive on 19.06.2008. He promised me the following: -

 Car Delivery with fitted CNG on 23.06.2008.
 Discount of Rs.7000/- on the basic price of the car.
 Free Insurance.
 4 yrs warranty (for which I paid the extra amount as per Mr. Naresh Kumar)
 Free Gear Lock & Perfume at the time of delivery of the Car.
 All documents including CNG bill, extended warranty certificate, insurance cover note & RC within one week of the delivery of the car.

Unfortunately he didn’t even fulfill one of the above commitments.

 The car was delivered to me after 3 days from the date of commitment, after my rigorous follow up with Mr. Naresh Kumar & Mr. Chabbra.
 The Insurance cover note was delivered to me after one month of delivery of the car.
 The Gear Lock & perfume was delivered to my residence after more than 2 months of the delivery of the car. I had to compliant to the call center of Hyundai – even after complaining to the customer care (Mr. Ahmed) – the accessories were delivered so late. Your people don’t even call the customer for any issues; the customer has to follow up for each & every matter.
 I have not yet received the RC.
 The warranty certificate, for which I again followed up with Mr. Ahmed in Hyundai customer care for about couple of months, is for 3 yrs & not 4 yrs for which I have already made the payment to Suhrit Services Pvt. Ltd. prior to 26.06.2008.
 The CNG bill was also delivered to me after more than 2 months, again after more than one month follow up with Mr. Ahmed.


I paid Rs.4, 25, 802/- for the vehicle all inclusive, Rs.3, 50, 000/- vide ch.no. 357718 dated 19.06.2008 & Rs.75, 802/- vide ch.no. 357719 dated 21.06.2008. The payment was made based on the prima facie calculations done by Mr. Naresh Kumar, he assured me that I will get invoices for each & every rupee which I am paying. It means that 100% advance was given 5 days before the delivery of the car.

I have, till date, received invoices for the following amount: -

Invoice of the vehicle (Bill No.H[protected] 3, 44, 044/-

Debit Note (DNH[protected] for
Logistics/ Insurance/
Number Plate & Registration Charges 26, 583/-

Invoice for CNG Kit (TI-CD[protected] 49, 990/-
[protected]

Total 4, 20, 617/-


Less: - Free Insurance (as committed) 11, 050/-
[protected]
Total cost 4, 09, 567/-
[protected]

I have got bills of Rs.4, 09, 567/- viz z viz a payment of Rs.4, 25, 802/-. It seems that I have been cheated & an excess amount of Rs.16, 235/- has been taken from me without any account. I have rigorously pursued this matter with you as well as the customer care of Hyundai but I have not yet got any solution since three months, I even called Mr.Abhishek Nagpal (Head Sales – Hyundai Delhi) – but he also seems to more busy in other work rather than solving customer’s problem.

The whole episode as mentioned above has been really painful & mentally depressing for me. You & Hyundai are harassing me for the last three months. There has been no response from either you or Hyundai on my problems – every time I have to call up & I get the same answer that we will come back to you.

Considering the above you are requested to solve my under mentioned issues within one week of receiving this letter: -

1. Immediately refund the excess amount received by you.
2. 4 yrs warranty certificate.
3. RC.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hyundai Motor India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    16%
    Complaints
    6157
    Pending
    0
    Resolved
    1004
    Hyundai Motor India Phone
    +91 98 7356 4645
    Hyundai Motor India Address
    5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
    View Full Information
    ADVERTISEMENT