[Resolved]  Hyundai — CONSISTENT PROBLEM IN I20 CAR

Address:

Faridabad, Haryana

Hi, My name is Sanjay, I bought a brand new Hyundai 120, Magna, Petrol in February 2010 from Baltic Hyundai, Faridabad, Regn No. HR 51 AG 8174, and since than I believe, I made the biggest blunder of my life by purchasing this car. I have lost peace of my mind since than.

After 4-5 months itself, there started a noise coming out of Steering. I made a complaint to company / dealer, the problem was fixed by them, however, after 2 months again the problem started and this time dealer / company informed that the company has changed some basic design and hence, some kit in the steering needs to be changed, I again left my vehicle at the workshop, the problem was fixed and I was assured that everything is set right. But to my surprise, the same problem occurred for the third time and this time, The company changed the entire steering kit with an assurance that the problem is fixed for ever. And the biggest shock came to me when the problem occurred again and Even upto the extent that HMI did deputed its steering vendor to fix the problem, their engineer from MENDOS ( as they addressed, might not be correct name) fixed the problem with 200 % assurance that now the problem will never crop up.

In spite of all this I am facing the same problem again for last 2-3 months. I have made a fresh complaint, spent the whole day at the dealer’s workshop today, i.e. 19.08.2011, however, no solution is given to me . I have been running from post to pillars to get this problem fixed, talking to HMI’s customer care executive / Sr. Executive and other officials but in vain. Not received any further course of action at their / my end.

Its my sincere piece of advice that people should be very cautious about this vehicle before buying. In the local market also I have come to know that this vehicle has a history of noise in suspension / steering.

Now, since the vehicle is under warrantee and I have tolerated enough, given vehicle for four times to Hyundai workshop, I am planning to move to consumer Court. If the manufacturer company itself is not in a position to get this problem fixed than who else can do this…?

Any further feedback / suggestion would be welcomed. My contact no. is [protected].