Hyundai Motor / Santro GLS — Poor First Free Service

Dear Sir,

I owned a Hyundai Santro GLS (VIN-MALAA51HR8M365796) on 21.11.08 from Utkal Hyundai, Utkal Automobile Ltd. Bhubaneswar Orissa-752101. While on Official duty I thought of availing the 1st Free Service from OSL Hyundai Cantonment Road, Cuttack Orissa. I reported with the vehicle on 08.01.2009 at 12.08 pm. To my surprise I found that the vehicle was simply washed from outside even without putting the vehicle on bay. I enquired the matter. Mr. R.N. Rath, the Service Advisor informed me it will be late. I told I am already made to wait for more than 05 hours and I don’t mind waiting till the work is done satisfactorily as per norms. This annoyed the in-charge. My vehicle was kept aside and other vehicles were attended to. I had the patience to wait. Finally they delivered the vehicle without attending to any work as mentioned in checklist except filling some distilled water. It was time to close the Service centre and I too had to return to my place of posting i.e. Sambalpur some 300 Kms. away the same night.
Hyundai is best known for its services but the casual attitude of staff and the poor service extended to my vehicle questions the claim of a branded company. I have mentioned the fact in the feedback proforma which can be verified at your end.
I am sure you will look into the matter and take necessary action under intimation to the Undersigned. I may be given one more chance of free service at the Authorized service station of Sambalpur, Orissa
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I have booked a similar vehicle. Hyudai is best known for its mannerism and services. Because, Korean people primarily believe on those principles and practice it. I have gone through your painful experience. Now I am apprehensive. Should I leave it to my fate or to some body who cares about the good will of the company

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