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[Resolved]  Hyundai Santro Car — Hyundai Plz help: Santro Xing XL,2006 MODEL.(DL 7 CE-7250).

Hi sir/Mam,
The detailed description of my complaint is in below mail attached, which was sent to Hyundai customer care.The complaint was logged through telecalls also.I had a chat couple of times with the customer care excicutive Swapna/HMIL Western Region.But apart from the automated reply mails, I did not got any calls or info from Hyundai which says a solution to my problem.My car is lying in Modi Hyundai, Thane, since 23rd feb 2009.As a lady and an earning member of my family, I am facing a lot of practical problems professionally, financially, mentally)as I am not having my Car to commute.
I am feeling frustrated, exhausted and cheated by Hyundai and MODI Hyundai, Mumbai.
Plzzzzzzz help if there is someone to hear.


Date: Tue, 24 Feb 2009 10:19:17 +0000
To: [protected]
Subject: Hyundai Plz help: Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
From: [protected]

HI Sir/Mam,

Myself Saumya Rastogi, I am a fellow customer of yours.
I own a Hyundai Santro Xing XL, 2006 MODEL.(DL 7 CE-7250).
The vehicle has run 22900 kms APRX.I am currently staying in Thane, Mumbai.

I am totally fed up with my car performance, maintanance as well as MODI Hyundai Thane {& Goregaon}where I gave my car for servicing.My car is being logged to Modi Hyundai service centre almost twice a week since Jan.
The sad story is as follows:

1--The car broke down at midnight on eastern express highway, which lately was towed to a private workshop as Modi Hyundai service was not available at that time.The gaskit was changed.For which I spend around 12000/-Rs aprx.

2--Afterwards the car was given for a full service check up in Modi Hyundai Thane.I got the delivery along with the bills which says everything was checked ( including coolant leakage, compression..all technical points which me as a layman wont understand.)For which I payed 3700/-Rs.

3--Second day after the service, Car again broke down in a full fledged eastern express high way.Lately it was towed to Modi Hyundai, Goregaon.As per thier advice I changed the Radiater (which according to them had a leakage) and AC condensor for which I payed around 13000/-Rs.[Modi Hyundai, goregaon mechanics adviced ''All this should have been detected during the time of service by Thane, Modi Hyundai'']

4--After all this my car again broke down yesterday.Now Modi Hyundai is saying that some oil is coming in the spark plug, which will again cost me around 12000/-Rs to repair!!!

Plz remember the car is just run 22900kms!!!How much more I am supposed to invest in my Car?Whom shall I trust?why your authorised service centre is behaving this way with your fellow customers?Or Is it a Car's I supposed to sell it off as a Santro cannot run with out complaints after 22000kms?
I kindly request you to help me out, I am not that rich spend more on my car just for maintainance.All relevent photographs and bill can be produced on request.

Hyundai Plz help: Santro Xing XL,2006 MODEL.(DL 7 CE-7250).
Complaint marked as Resolved Aug 14, 2020
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