[Resolved]  Hyundai Santro Xing Erlx — crankshaft failure

Address:Vellore, Tamil Nadu

I bought santro erlx on july 2007. everything went well. i was offered extended 3rd and 4th year warranty at the time of booking by susee hyundai vellore. after 2 years aroud 12000 km i had autogaz lpg retrofitment with an advanced sequential injiction plg kit after 6 months of review from various customers. i had good performance until 32000kms. on june 2010 i had a drop in pickup with ac. i was told by dealer clutch plate may be weak and needs change by dealer and hence did it for 6000rs. problem persisted. our elative told that timing pully belt may be weak. again i went to dealer and asked them to look in to that matter. after one and half days in workshop they called me to come workshop and told me that crankshaft was eroded mildly at a place where tming pully is fitted and it is an isolated problem. they told since i had fitted lpg my warranty expired. when i enquired many they said it is a unique problem occuring in many cars in santro from 40000kms to 70000kms to have such issues. if there is problem with lpg piston and engine would have problem first than crankshaft. then i decided to service my car at chennai with warranty and asked dealer to return in running condition and they did some local work and delivered in running condition. at the time of delivery they told that they have missed my extended warranty to register with company. i was shocked and fought with them and provided quotation and warranty registration form copy. after that i went to customer care and talked to regional office chennai. after 10 days they came down on dealer and Md of dealer agreed to repair the crankshaft under warranty saying his staff have committed mistake in failing to register warranty. now they have asked me to remove kit and i should not use it for next 13 months until warranty expires. still i have not finished repair. now after reading many articles in web i know this crank shaft fails in all santro cars but only kms vary. some as early as 18000km to 70000km. the problem starts with drop in pickup with ac and timing pully worn out with crankshaft wearing out which requires crankshaft change and engine works to some extent casting 20000 rs to 30000rs minimum in all cases. many customers are not ware of this issue before buying like me. i would give thorough detail once my repair works are over. Hyundai company sells and forgets customers. all santro owners please look for aat what km your pickup with ac drops and report to company and websites like this about their problem. we may go for replacement of engines by a legal suit on the company for selling a defective product in indian market
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Aug 13, 2020
Complaint marked as Resolved 
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I am the latest victim of Crankshaft failure, Santro 2006 model with 25000 Kms done.
Pathetic customer experience with Hyundai
I am one of the victim of the same problem, my car is unable to pickup speed with ac.mine is santro 2005 model with 50000km
I have shown it in various showrooms in visakhapatnam, but it is a never solved problem...
hyundai"s indian slogan is
"YOUR CAR HAVING MORE PROBLEM OUR DEALER'S MAKE"S BIG MONEY"

But the truth is all are manufacturing faults, But Hyundian"s not told the truth to the customers and make big money by means of selling spares and overhauling costs, The crank shaft problem is arising because of the faulty spacer thickness in between the crankshaft timing belt sprocket and the bolt for tightening the same . The dealer not bother about the manufacturing faults and misguide the customers to consume time to end up the warranty period and after the completion of warranty the dealer make the repair work from the customer's money and make them his workshop's working with profit.
All the santro's are having the problem but lot of car owner's does not know the truth of poor pickup and loss of power and mileage because of the faulty spacer, every time you switch on the A/C at higher speed and Higher engine RPM under heavy load of A/C compressor jerks the crank shaft timing belt sprocket is got loosened from it's initial position and makes noise and also the timing is getting varied . It's purely manufacturing fault, Every dealer knows it very well but nobody does not open his mouth for this, A small problem makes the santro owners getting heavy loss of money and headache. And also santro cars are having lot of manufacturing faults nobody knows it.
But the truth is all are manufacturing faults, But Hyundian"s not told the truth to the customers and make big money by means of selling spares and overhauling costs, The crank shaft problem is arising because of the faulty spacer thickness in between the crankshaft timing belt sprocket and the bolt for tightening the same . The dealer not bother about the manufacturing faults and misguide the customers to consume time to end up the warranty period and after the completion of warranty the dealer make the repair work from the customer's money and make them his workshop's working with profit.
All the santro's are having the problem but lot of car owner's does not know the truth of poor pickup and loss of power and mileage because of the faulty spacer, every time you switch on the A/C at higher speed and Higher engine RPM under heavy load of A/C compressor jerks the crank shaft timing belt sprocket is got loosened from it's initial position and makes noise and also the timing is getting varied . It's purely manufacturing fault, Every dealer knows it very well but nobody does not open his mouth for this, A small problem makes the santro owners getting heavy loss of money and headache. And also santro cars are having lot of manufacturing faults nobody knows it.

I have bought an 2007 santro xo. I went to an senior who is 50+year old and has 15+ years of experience. I donot know the issue and asked him for a general servicing. He came up to me that crank shaft bolt got broken and this needs to be fixed. He told that outside people will take 30000 but I will do it below 5000 Rs. I thought he is bluffing and Lying to me. He tool 4 weeks, tested my patience a lot. I could not scold him as he is aged and elder to me. he also showed me broken shaft. he fixed the issue, and delivered vehicle today. After reading these many articles. A big thank you to him for fixing this with expertise.

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