[Resolved]  Hyundai Verna — Service complaint

Address:Bokaro, Jharkhand

Dear Sir,

I have been writing & talking to all the HYUNDAI officials & talking to them since the last 30 days but all in vain. Till date the local dealer out here M/s SHREE HYUNDAI in Bokaro Steel City, Jharkhand nor Mr Shantanun Bhadhuri cell no [protected] ( service Head HMIL, East) have helped me out. My above said vehicle is still in the WS due to NON availability of parts in the co.

I have been sending my vehicle regularly to the authourised showrooms at Jharkhand for routine servecings but to my surprise the TIMING BELT broke out on 24th of OCTOBER on a highway from where the same was toe chained to M/s SHREE HYUNDAI & till date its parked there.

Non of mails were sent across the country at co mail id's have been answered,excepting the AUTORESPONSE mail no reply has been received from any of the co officials. I have been calling the regional service manager Mr Shantanu Bhaudri on his cell every 2/3 day BUT AS USUAL he has been telling I shall revert within 30 min BUT NEVER HAS HE CALLD BACK or updatedthe status. I am litterally fedup with Both HMIL & local dealer. I can give u examples of almost 100 UN SATISFIED HYUNDAI local customers who have NOT EVER got any response both from HMIL & SHREE.... I have even calld at the nos of customer care where in UN TRAINED NON CusTOMER FRIENDLY people from call centres take the call & DO NOT give proper feedbacks ( Mr AMAN- at [protected] on 11th NOV at 1230 HRS)

The vehicle is still in the w/s & I have been using a TAXI since last 1 month ..... for no fault of mine. Had the DELAERSHIP / HMIL done proper servicing & as per instructions changed the TIMING BELT within the stipulated time of 60000 to 65000 KMS I wd not have to undergo sooo much of pain, harresment & mental tourchure. Please let me know why should a customer / ley man be penelised for such an irresponsible behaviour of HMIL Dealer, there are NO TRAINED mechanics / supervisors in the dealships, absolutely ZERO in customer satisfaction.

I will make sure THAT NON OF MY FRIENDS / RELATIVES EVER GO IN FOR A HMIL MAKE VEHICLE so that he will have to go through mental torchure. I am a social worker & also the President of Rotary Club Bokaro for the current year 10 -11 & will not leave any stone untouched to reveal the POOR QUALITY OF SERVICE by HMIL & SHREE.

lastly I have taken up the matter with Mr PRIYESH RM - SALES East - [protected] & RM SERVICE East- [protected], they have promised to look into the case & revert in a days time, after that I shall take the help of District Consumer forum & State Consumer redressal forum for the mental torchure & pain the co has given. If this is the case with a saloon class vehicle we can very well understand the fate of poor SANTRO owners who shall be crying ....

expecting a line in reply,

An UNSATISFIED HYUNDAI owner

Pradeep Kr Singh
Prop Ashoka Auto Service & Spun Casting
[protected] / [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Sir/Ma'am,

I am driving your Verna car, a well proven product. But skilled manpower for servicing of this vehicle at dealership is completely missing. I went to your one dealer network ORION HYUNDAI at Gurgaon with huge expectation from these guys for services and few other problems like black smoke, clutch on 04/02/2010. During parking their driver broke my door side strip of rear door, when I bring into notice to ORION service manager he assured me that he will get it fixed, but when went there to receive my vehicle it was as it was.
Also at time service I specifically bring into notice of Mr. Kuldeep that my car has a problem of black smoke, please check it and I think this is mainly due easier valve. He said no sir it due to injector, it is my responsibility to get it fixed by cleaning it, for this he charged Mr Rs 1310/- which was not at all required. After three days when I finally received my car black smoke was as it was and car was so dirty that I was not able sit in the car there was black kind of thing was there on door trims, dash board and on floor. After bringing all into notice to Mr Kuldeep, he assured me that he will get it all things done in coming week , height of negligence that ORION people are not even bothered to call me even a single time.
Also they try to bribe by give some amount discount, but I completely refused.
As I had clearly mentioned on customers satisfaction voucher that "I am completely dissatisfied" but still that thing does not worked out.
For your further reference I am here under attaching
Bill Copy
Job Card Copy
Photographs of my car

TN
Dear sir,
i am suresh & live in Shahpura (jaipur)
maine VARANA CRDI Car kharidi thi, mene 1 servics karwane ke liye ese jaipur mai malviya nagar service stetion par khadi ki thi, lekin waha ke worker kuch kaam hi nahi karte h. jo company ki service hoti h une wo formalty samjte h.wo sirf car ko bhahar se dho kar, police kar dete h, car ke andar bilkul bhi safai nahi karte h. wo pahle payment wali car ki service karte . our une car ki ander ki service ke liye kahte & acchi safai ke liye kahte to kahte ki eske extra pay lagega,

ye sahi bbat nahi h, car ki frist 3 Service company ki jimedhari hoti h, ki achhi tarah se safai kare, nahi mai aage upar baat karu,
thanks
apki ati krapa hogi

reserve fuel capacity in xcent crdi

i have purchased hyundai xcent 1.1 crdi on 10th june 2014 . i want to know how much fuel is remained in fuel tank after low fuel light appears .nobody including owner service manual is indicating answer of this querry

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