[Resolved]  Hyundai Verna CRDi — ENGINE FAIL

Address:

Mumbai City, Maharashtra

Suddenly my vehicle engine has failed prematurely due to product failure which has given a big shock.& the incident has occurred at just 36,534 kms which has changed my perception regarding the quality of Hyundai.



Incident details of my vehicle Engine premature failure are as follows

This is with reference to my vehicle number MH 04 CZ 634 ( Hyundai Verna CRDI )



My vehicle had developed a problem of engine noise while I was driving the car to Pune & the problem of engine noise just started from Mumbai on 23/02/2010.



I immediately diverted my car to Sharayu Hyundai, Mumbai as it was just a km away & got the vehicle checked.

Sharayu Staff informed me that there is some problem in the engine & they need to keep the car for inspection. I then arranged for the towing van & the car was sent to Kothari Hyundai,Pune as the car is regularly maintained over there.

Kothari Hyundai inspected my vehicle & mentioned that there is some Engine bearing failure due to which the valves were also damaged. The repairing estimate is close to Rs.150000.


The reason for engine failure they are stating is due to adultererd fuel which is highly unacceptable. Even though they state the reason as bad quality of fuel, they have never shown me laboratory report. Also I would like to state the fact that I am using the fuel for both my vehicle( Verna & Toyota Innova) at the same fuel station from last 2 yrs .but my another vehicle is still running with any kind of problems .



Also said pump is a reputed & owned by BPCL, hence their comment on the bad fuel quality is ruled out.



I think Hyundai Engineers are not highly experienced, technically sound to deal with such complicated technical concerns.



Also the incident vehicle was recently serviced in the month of Feb 2010; the engine oil & filter was replaced. Hence the engine oil quality / viscosity & quantity was as per the standards. Still a problem occurred in engine bearing which means that there is a manufacturing defect of the engine.



I have come across similar complaints for Hyundai Verna over the internet's consumer complaint forum & wherein you have supported the customer with Goodwill warranty coverage.

I am convinced that this is a genuine case of manufacturing defect of engine & not a result of bad fuel quality. The dealer is trying to cover up the issue by making stories about bad fuel, which is not encouraging.



Due to the vehicle engine failure, my business has affected very badly ,& I would rethink to buy any Hyundai vehicle in future.

Currently my vehicle is lying in Kothari Hyundia Pune Workshop for the last 3 months, & I have repeatedly requested to reinvestigate my case ,which has affected my business badly.

Also Hyundai Engineers are not able to explain the root cause for the failure of engine ( due to bad fuel quality) which has raised several doubts in my mind about reliability on Hyundia.



Hence, my humble request to reinvestigate my case & take strict action against those responsible for creating a mess of my case