[Resolved]  iBall Mobile Phone — mobile phone replacement problem

Address: Sambalpur, Odisha

Sir,
With due respect I beg to state that I had bought a mobile phone(i-ball gracia) on 8th Oct'2011 from a shop named Audio & Video Clinic whose address is In front of Doecc Computer center, Beside vodafone mini store, Budharaja, Sambalpur, Orissa, pin code- 768004. And my phone got damaged within a week and when I gave my phone to the shopkeeper he refuse to exchange the phone and gave me the no. to talk 2 the distributors whose full name is Krishna Distributors. When I called that person he switched of his phone(his no. is [protected]). Again I went to the shopkeeper to tell him that the distributor has switch of the phone. He told us to go to the service point of i-ball and ask them to write a note where it should be mentioned that "i-ball Gracia phone is to be change of this customer" then he will change the phone. When I go to the service point they took the phone and told us that they will be replacing the phone within 7 days but now its going to be 12 they are giving me the phone without replacing it, either they repair it simply and giving it to us. sir i want to replace that phone, I dont want a repair one. Within this 12 days I suffered a lot of loss.

Therefore I request you to kindly take some serious action against them for which I shall be ever grateful to you.


Regards,
Soniya Singh
Budharaja,
Sambalpur.