[Resolved] ICICI Bank — Debit Card - Amount get deducted twice for the single transaction
I used my ICICI debit card in a hospital (SPRUTHY HOSPITAL) at Bangalore on[protected] to pay doctor consultation & laboratory charges of amount Rs. 541/-.
Next day when I logged in to my online account I found that the amount is deducted twice for the same transaction of Rs. 541/-.
Immediately I called to ICICI customer care and verified, they confirmed that two transitions are happened both are successful transactions only. I surprised and asked to log a complaint for reversal of duplicate transaction’s amount Rs. 541/-. The complaint number is:[protected] dated[protected]. The ICICI Bank’s customer executive suggested me to fax a letter to Mumbai office with transaction details.
I called and verified with Hospital guys and they said, as per their daily statement (according to card swiping machine) it is only one transaction and received payment once.
I could not understand whose mistake is this. Whether ICICI Bank’s or Hospital's? Anyway the mistake was happened and I am in loss of my money.
Niranjan Babu Revilla
Complaint marked as Resolved Aug 13, 2020