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[Resolved]  ICICI Bank — Charging unknown charges and high rate of interest

Sir,
I am writing to you after being completely fed up with the ICICI bank and its absolutely non committed staff.
I had taken a personal loan from the bank in the month of Sept.2008 (Loan A/C No. LPDEH[protected]) for Rs.5 Lacs. While I was filling the form I was promised by the bank agent a much lower rate of interest of 21%. However, they stretched it to 23% taking advantage of my dire need for money that time. Then, I noticed when the money got disbursed into my account, that Rs.12500 has been deducted upfront on the account of file charges. I was never informed of this. Spoke to the manager multiple times there, in the bank, but no one was ready to give me any response except for telling me that it was the bank’s policy and that it could not be reversed. The story doesn’t end here. When I see my amortization schedule, I notice that they have again charged me some Rs7500 on account of some 'credit facility origination charges'.
Ever since I have been writing multiple mail to them and have had multiple telephonic discussions, but they all they have to say is that it was there in the terms and conditions. Now the latest that they have sent is some document called. 'Most Important Document', where my signatures have been fudged (which is clearly evident), that shows that I have signed and accepted the charges of Rs.7500 while taking the loan.
Sir, by god's grace I have never been a defaulter in my life. I am the only earning member of my family. And if this is how they are going to rip me off my hard earned money-by charging exorbitant rate of interest, levying all sorts o[censored]nknown charges, then I am afraid, I might just have to kill myself, so that my life insurance money will be able to pay off their debts. Therefore I request you with folded hands to help me out.

Regards,
Vaibhav Agarwal
Mobile:[protected]
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Complaint marked as Resolved Aug 14, 2020
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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    16703
    Pending
    1234
    Resolved
    9672
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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