[Resolved]  ICICI Bank — ATM cash withdrawal reversal

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Account Id :[protected]

The matter is pending for more than 2 months.

Urgent action requested.

-----Original Message-----

Request logged in on : 2nd Apr 09.

Branch Id : 0051 Account Id :[protected]
Dear Sir,

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Kindly check & confirm.

Thannks for your co operation

Reagrds

Abhijit Gujarathi

Reply received from ICICI Bank dated, 3rd Apr 09.
Dear Mr. Gujarathi,

We have acknowledged your query with SR[protected].

We will write to you with the details by April 15, 2009.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Pavani. R
Account Manager
ICICI Bank Limited

After several corrospondents & almost three months I am still awaiting refund of money in my account,

The reply received from ICICI bank dated 12 Jun 09 is attached herewith.

Dear Customer,

We are looking into the matter on high priority. However, we have realize that we will require few more days to resolve the issue.

We are following up with the acquiring bank and will update you in 4 working days .


Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited