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[Resolved]  ICICI Bank — ATM cash withdrawal reversal

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Account Id :[protected]

The matter is pending for more than 2 months.

Urgent action requested.

-----Original Message-----

Request logged in on : 2nd Apr 09.

Branch Id : 0051 Account Id :[protected]
Dear Sir,

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Kindly check & confirm.

Thannks for your co operation

Reagrds

Abhijit Gujarathi

Reply received from ICICI Bank dated, 3rd Apr 09.
Dear Mr. Gujarathi,

We have acknowledged your query with SR[protected].

We will write to you with the details by April 15, 2009.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Pavani. R
Account Manager
ICICI Bank Limited

After several corrospondents & almost three months I am still awaiting refund of money in my account,

The reply received from ICICI bank dated 12 Jun 09 is attached herewith.

Dear Customer,

We are looking into the matter on high priority. However, we have realize that we will require few more days to resolve the issue.

We are following up with the acquiring bank and will update you in 4 working days .


Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

I had withdrawn Rs3500/- from Oriental bank of commerce ATM on 24th July. But the transaction failed. My ICICI debit card got stuck and no cash was generated. The amount got debited from my account though. Somehow, with the help of security I got my card out of the machine, but no money. I have my account with ICICI bank and was using an non ICICI ATM. Now ICICI is not returning the debited money claiming that the transaction was successful. I disagree and demand for ATM video clips which would prove my point, that the security helped me to get my ICICI debit card out and I did not get any cash. The bank is not helping me but giving false statements.
Dear Team,

I have not withdrew any amount from my ICICI bank account, but to my account it has been debited rs. 3300.00 which is my monthly salary and showing as INFO stating as NFS*CASH*WDL*03-07-11. For your information I have not shared my password or any of the details to anybody as being a fresh salary A/c. given by my company one month back. Kindly help me on this. My mobile number is +91-[protected]. I have given the police complaint also on this in Bangarpet police station.

Thanks & regards,

Muniraj OT

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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    58%
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    18874
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    Resolved
    9721
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    +91 22 2653 1414
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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