[Resolved] ICICI Bank — Charges for not maintaining balance on a" zero "balance account.
I have Opened an Account with ICICI Ajmer Branch and my A/c No.[protected] which is a 3 in 1 ICICI Direct Link Account which is Linked to my Demat Account. When I opened this Account I was told that it is a zero Balance account since it is a Linked account. Last few years i don't have any problem. Suddenly the following charges were debited to my account which is not supposed to be charged.
20.10.2008 - QABC charges - 843.00
19.01.2009 - QABC Charges - 843.00
20.04.2009 - QABC Charges - 827.00
Other than the above the following amount were debited as Interest in our account : -
29.01.2009 - Interest - 4.00
27.02.2009 - Interest - 14.00
30.03.2009 - Interest - 15.00
29.04.2009 - Interest - 5.00
An amount of Rs. 2551/- has been debited to my account without any information to me. Regarding this, when I approached your Phone banking Customer Care first they told me that it is not a 0 Balance account. Then, they told me that it is not linked to any other account. I have checked with the bank personally and they confirmed its a zero balance account.Last 3 years I have not been charged for anything. There is a lot of confusion between branch peoples information and your phone banking customer care staffs information, regarding my account.
As a valued customer of your Bank, I should not be penalised. Kindly arrange to refund the same to my account for Rs. 2551/- immediately.
I have already sent an e mail to customer care but i have not received a proper reply.
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Aug 13, 2020Complaint marked as Resolved